Olathe Toyota

I cannot think of anything to even question!!! I will not make this review too wordy, just short and to the point. My wife and I had been looking for a newer model SUV, and I did an area search on I will not make this review too wordy, just short and to the point. My wife and I had been looking for a newer model SUV, and I did an area search on GMC Acadia's. I found three within a couple of miles in Olathe and sent out emails to the different sales lots. Bob Tucker emailed me back in a short time and basically gave me the impression that he was there if I had any questions, however, he was not pushy. Since I graduated college, and was in the military, I think this is the 15th automobile I have purchased. Usually I hate even going onto a lot because of the people standing out front and coming straight up to me. Then when I finally decide on a car, and start talking about price, there is always that awkward haggle time when the salesperson says, "let me run this by my manager!" And then the "numbers game" begins. That was not the case this time. Mr. Tucker emailed me. I answered back with any questions I had. I proposed the financial part to him over the phone and email. He responded quickly. The next day my wife went in for a test drive and took the car in that would be used for trade-in. She was home within an hour. The reason that I was impressed with this is simple. I trusted the fact that she went by herself and was not hounded about the 'sale'. She went in for the test drive, and she came home and mentioned how nice it was to not have someone pressuring her about the sale. Another selling factor was based on the year and low mileage, the GMC qualified for the lifetime warranty. Usually when dealers try to upsale you into one of their warranties, it adds on the extra $1200 or so. With Olathe Toyota, it was included in the price, giving just that much more peace of mind. Granted I read other reviews of people complaining of the warranty, but I just have to say, it's not hard to keep your receipts and also make sure you know what exactly is covered under the lifetime warranty before bashing on it. The next step was calling my bank, and getting preapproved, and letting Mr. Tucker know how high I could go on price. He simply said, "Let me run that by my manager. It sounds fair." Within a short time I had a response that our price agreed upon was good to go. At that point, all I really had to do was run the check by the dealership, do a short amount of paperwork, turn in my trade, grab the new keys and drive home. I know this is probably a unique situation doing everything over the internet, but it was very convenient for my family and there was really no stress involved, and we didn't waste two or three hours haggling at the dealership. With my wife and me working long hours and having to split the visit for the test drive/payment, Mr. Tucker and the staff at Olathe Toyota made what is normally a bad experience, a VERY GOOD ONE. Like I mentioned above, this is about my 15th car in 25 years, and this by far is the most pleasant experience which in turn, makes the care even more enjoyable. I never felt like I was made a false promise, lied to, or pressured. He even offered to come in on part of a day off to make sure everything went smoothly. I will definitely return to Olathe Toyota in a couple years when my next car hits 100K to get an update. Semper Fidelis, Mr. Tucker! WjB More

Easy to Reach out , Friendly , available and accomodative Joji took extra time to understand what we were looking for. He showed up to the dealership to help us buying the car on his day off. He helped us fin Joji took extra time to understand what we were looking for. He showed up to the dealership to help us buying the car on his day off. He helped us finalizing the deal within the price range of what we were looking for, better than anybody we have reached out earlier, 4 different dealers. This is our second car through him; He sold the first car in 2012 to us and kept in the loop and communicated all these time , asked us that how we are liking the vehicle i.e . Toyota Camry and advised us to reach out to him if there is anything he can do to help, more importantly he thanked us for the business. Due to his continuous communication and care we felt confident and supportive to go back to him for our second car, even though we had several other dealership to go and explore. Joji, thanks for your effort and great customer service , much appreciated. Keep up the good work. More

Finally bought a car! Over the years, we have called, visited and emailed with Shannon Merkyl. She has always been so willing to assist us - even though we never ended up Over the years, we have called, visited and emailed with Shannon Merkyl. She has always been so willing to assist us - even though we never ended up purhasing a vehicle. My husband is in sales and understands the value of the "relationship". We stopped in yesterday thinking we would look at a Camry because we are practical people looking for a good value and great milage (we keep our cars a long time). After driving the Camry Hybrid, while a nice car, it didn't offer some of the luxury that I'm used to (Infiniti owner). Shannon was busy with other customers who had made an appointment (we had not) and she asked if Kendall could go with us to test drive an Avalon. I was opposed to an Avalon as being the car for the geriatric generation. I was quite surprised in the ride, handling and style of the car. Kendall was very well informed and his "newness" didn't show thru. Both Kendall and Shannon made the experience of buying a new car from Kenny Thomas Olathe Toyota a pleasant one. Everyone was pleasant, attentive, but not pushy. I would recommend the dealership to others looking for exceptional service. More

This was our first time shopping for a Toyota vehicle. The experience was nothing but a incredible from the time we pulled onto the lot and exited in my new Corolla. Everyone was very nice, positive and The experience was nothing but a incredible from the time we pulled onto the lot and exited in my new Corolla. Everyone was very nice, positive and fun to work with. When my wife is ready for a new car we will definitely give Pam Wells a call. More

Great salesman. Gary was a fabulous salesman! He gave me a wonderful deal on my new car! He was quick to the point, honest and someone I knew I could trust! He worked Gary was a fabulous salesman! He gave me a wonderful deal on my new car! He was quick to the point, honest and someone I knew I could trust! He worked with me on a very short time frame and all around my schedule! My first visit to Olathe Toyota was last Thursday and drove my car home 7 days later, today! I am absolutely in love with my beautiful reliable corolla!! Thanks Gary I'll be back!!! More

When i drove up to the facility I was promptly greeted warmly by Mr. Alberty who was waiting outside. He came up and asked how he can help me and led me just where I needed to go. The Used cars. I let hi warmly by Mr. Alberty who was waiting outside. He came up and asked how he can help me and led me just where I needed to go. The Used cars. I let him know my budget and he was respectful of it which made me feel comfortable. Unlike other places i have been that tried to get me to spend more than i could afford. He Told me the safety information on the 2 cars that i was interested in and let me know how they compare which was a big thing for me seeing as it is my main transportation and i have children. He was quick to let me test drive the vehicle to make sure i liked it. And kept everything easy for me to understand. Which has also been and issue in my past car buying experiences. After the test drive he assured me that he would do everything we could to make sure i could get the best deal and he did. I was able to get the 1.9% with ZERO down. I didn't have my husband with me so i was doing this all my own and he knew i was a little unsure about some of the paperwork. He explained everything where i could understand it and made me feel very comfortable. We chatted about out families and places we have been on vacation. It was very welcoming, and i enjoyed the engaging conversation . . I didn't feel like he was trying to make a commission i felt he was genuine in making sure i had the safest care that would be best suited for my needs ,price range, and lifestyle. I would definitely come back to Toyota and ask for Mr. Alberty. In the end i felt welcomed and confident in my purchase with Toyota and the extra bonus THE LIFETIME WARRANTY!!!!! I would personaly like to thank him for his patience in helping me with my purchase and explaining everything to me in "Laymans " terms so that i felt comfortable enough to buy a car without my husband there to help me. I hope that you all Notice that this is not a NORMAL thing for sales men to be so polite i have bought about 4 cars in the past 6 years so i have delt with them alot . Thank you and have a great day. Kayleigh Langford More

Pro Staff Hunter Great dealership and excellent customer service from Pamela Wells. She's friendly, honest and very knowledgeable and made our purchase very smooth and Great dealership and excellent customer service from Pamela Wells. She's friendly, honest and very knowledgeable and made our purchase very smooth and very enjoyable! More

Dennis was able to answer all our questions.Was very courteous and professional. Did not apply any pressure for the sale and stayed after hours to complete the delivery of the vehicle. We couldn't be mo courteous and professional. Did not apply any pressure for the sale and stayed after hours to complete the delivery of the vehicle. We couldn't be more pleased. More

Came in and purchased a truck for my son. I typically have a strong dislike for dealerships and salesmen but I can say that I am very impressed with Olathe Toyota and especially Gary. He was prompt with have a strong dislike for dealerships and salesmen but I can say that I am very impressed with Olathe Toyota and especially Gary. He was prompt with the information I needed. Very good with explaining the process of buying a vehicle. It's truly the very first time I have felt at ease with the purchase and felt incredibly secure driving the truck off the lot. I strongly recommend Olathe Toyota and I strongly recommend visiting Gary. More

Gary worked with me for about 3 weeks to find me the best deal and best car possible. I actually flew out there from NC to purchase this vehicle from Gary and Olathe Toyota because I knew I was getting a gr deal and best car possible. I actually flew out there from NC to purchase this vehicle from Gary and Olathe Toyota because I knew I was getting a great deal. Their finance team also worked hard to get me the best rate possible. I priced the vehicle I purchased on other sites, and I truly did get an amazing deal! I would highly recommend Gary if you are in the market for a new or used car. Even if you have to go out of your way to get it, trust me - it's worth it! More