Olathe Toyota

Olathe Toyota Did Not Care To Sell A Car First off I want to point out that Jack Wagner is the best service consultant I have ever had. This review is not for the service department, who I al First off I want to point out that Jack Wagner is the best service consultant I have ever had. This review is not for the service department, who I always had great experiences with. Having my car repairs done at this dealership was great. However, this review is for the sales department who I am truly dissappointed in. First off I have spent thousands of dollars repairing and maintaing my '89 Toyota Supra at Olathe Toyota. So when I was ready for a brand new car, this is the first place I thought of. I made an online inquiry on the 2016 Scion tC, my sales rep Josh, who contacted me seemed nice, but we kept missing eachother due to schedules. I went to the dealership to pick up my Supra and while I was there I wanted to inquire about a car. There were 4 sales reps standing outside and only one of them came to talk to me. I told him I wasn't officially working with Josh just due to our schedules and I wanted assistance today. He told me 3 times to just come back some other time, I stated that I lived pretty far and did not want to make a trip. He acted as though he didn't want to sell me a car, in fact nobody in sales looked like they wanted to be there. Finally I Johannes (who was not standing around outside earlier) came to help me. Very kind! I enjoyed speaking with him, but when it came down to trading in my car and the financing he couldn't help me. His boss (I believe Ken Campbell?) told me they would only give me a $1000 for my Supra. I was pretty insulted since the car's only flaw is faded paint. My Supra is selling for $4k now. They couldn't even give me an answer on financing and never called me back to let me know if I was approved. Also, when I told the Main Manager that I did not agree on the trade in, he just brushed me off and very rudely said "sorry" and acted like "tough luck kid,take it or leave it" attitude. I may be young but I am well established in my career, and because they choose to treat me like a child and did not care to work out a sale, I am now the proud owner of 2016 Turbo Veloster from Shawnee Hyundai. More horsepower, turbo, nicer car all around and for less than the '16 tC. Hyundai worked so well with me that I didn't even know car buying could be that easy! Not to mention they new the value of my Supra and gave me wayyyyy more for my trade in. Olathe should change their attitude on the sales side. A shame I can't continue to work with their service department who I really enjoyed. More

Amazing easy experience I made one call to Kendall Kile, he found the vehicle I was looking for located at another dealership, and picked it up himself. We agreed on a great I made one call to Kendall Kile, he found the vehicle I was looking for located at another dealership, and picked it up himself. We agreed on a great price for the new 4Runner, my trade, and they even matched the interest rate offered by my bank. Everyone was very nice and knowledgeable, and I would highly recommended Olathe Toyota. I was at another Toyota dealership earlier in the day and the experience was completely different. Bob tucker also went above and beyond by spending 30 minutes explaining how the entune system worked. More

Quick and Painless Needed a car quickly after ours died. Process was quick, easy, and painless. Kendall, our sales guy, was acknowledgable and honest. Overall, a great Needed a car quickly after ours died. Process was quick, easy, and painless. Kendall, our sales guy, was acknowledgable and honest. Overall, a great experience. Love our new car too! More

Excellent Service!!! I honestly could not have asked for a better experience. My daughter needed a new car right away. I was working out of town and could not get back to I honestly could not have asked for a better experience. My daughter needed a new car right away. I was working out of town and could not get back to Kansas until the weekend. I was only going to have a few days to find a vehicle for her that we all agreed on, get the deal wrapped up and back on a flight that Monday to get back to work. I reached out to Olathe Toyota and got in contact with Kendall Kile. He spent the next few days sending me information on different vehicles that we may be interested in. Which, we are talking about a 19 year old girl and a mom trying to purchase the "perfect" car all by communicating through calls, texts, emails and the Olathe Toyota website. I am not sure how Kendall managed it, but he pulled it off fabulously. We walked in to the dealership the morning I flew in. The car was sitting out front, detailed and ready to go. The Paper work all completed and just needed our signatures. He made sure she was covered from front to back. I have never been more satisfied and in awe of how someone took care of something so important to us with such detail. I tell everyone now to go see Kendall at Olathe Toyota. You won't find any better! More

Great Experience We had come in to look at vehicles, and Kendall Kile was available and spent a lot of time helping us to understand the vehicles we were thinking of We had come in to look at vehicles, and Kendall Kile was available and spent a lot of time helping us to understand the vehicles we were thinking of buying. Kendall was understanding, patient and attentive. He made the process from start to finish less stressful. We wound up buying 2 cars and everyone at the dealership were great. More

Leroy Giles - Lease Rav4 Awd Leroy stayed past close on a Sunday to get the lease deal we needed at the best price we found in town. Great personalized service and would recommend Leroy stayed past close on a Sunday to get the lease deal we needed at the best price we found in town. Great personalized service and would recommend Leroy to anyone looking to purchase or lease. Best experience I have ever had at a dealership. Thank you Leroy! More

Above and beyond! The guys at Olathe Toyota (especially Kendall Kile) really went the extra mile for our family this week! We traveled from St. Joseph, MO to check out The guys at Olathe Toyota (especially Kendall Kile) really went the extra mile for our family this week! We traveled from St. Joseph, MO to check out a couple of cars and, at the last minute, decided to buy. Even though it was clearly WAY after hours, everyone stayed as long as it took to do the paperwork, old cars appraised and new cars prepared for us. It went so smoothly and we really appreciate the time and care they took with us (and our kids!). We had a great experience at Olathe Toyota! More

Above and beyond!!! My family and I traveled from St. Joseph, MO to check out a couple of cars one evening this past week and at the last minute decided to go ahead and p My family and I traveled from St. Joseph, MO to check out a couple of cars one evening this past week and at the last minute decided to go ahead and purchase two cars! Even though it was CLEARLY after hours, the sales guys (especially Kendall Kile and Bob Tucker) really went above and beyond to do what was needed to get the paperwork in order, our old cars appraised and new cars prepared to take home! They really went the extra mile for us (including our kids!) It was a great car buying experience for us!! More

Excellant Customer Care and Service Briefly i will explain my experience - it was a very good day. I had arrived in time to be the 1st potential buyer out of three buyers for a 2013 Toy Briefly i will explain my experience - it was a very good day. I had arrived in time to be the 1st potential buyer out of three buyers for a 2013 Toyota Tacoma and the salesman explained to me that being the 1st (which doesn't happen very often) I get 1st bid. After a test ride and coming to a agreement for the cost.... i bought it. He was very patient, and a car sales rep that i will give 5-stars too. I understand he is an employee of Olathe Toyota but i also felt like he was a straight arrow with me on the negotiation part. I would deal with him again and I recommend him. I also think the offer Olathe Toyota has for their new used vehicles, lifetime power-train warranty, is a big sale item. It's what got me to go look at the pickup in the 1st place. Great program Olathe Toyota ! and Great Job Kendall Kile - the 5 Star Sales-Rep. More

Quick oil change Called and scheduled oil change. Arrived a little early and was met by Deb Helms. Deb was very nice and down to earth. The waiting room is awesome a Called and scheduled oil change. Arrived a little early and was met by Deb Helms. Deb was very nice and down to earth. The waiting room is awesome and very clean. I even sat in the massage chair for a bit, but these guys are fast. Went over inspection with Deb and she pointed out a few items that would need attention in future. I came out to a washed clean truck which I was not expecting. This was the best customer experience I had in a long time. Thanks Chuck P More