Olathe Ford Lincoln - Service Center

This dealership used to have an excellent service department. BUT NOT ANYMORE. Two to three years ago that changed - I feel like they must have hired somebody from Bob Allen Ford, which also has a department. BUT NOT ANYMORE. Two to three years ago that changed - I feel like they must have hired somebody from Bob Allen Ford, which also has a terrible service department. They fail to do such things as check tire pressure during routine oil change service, we have even left the dealership after an oil change and have then had oil leaks. Now they charge an $89 diagnostic fee that does not apply to repair, nor do they refund the charge when the diagnostics do not fix the problem. Twice now I have been called by Olathe Ford to rate my experience after the service was performed. Twice I expressed my unhappiness and was told the Service Manager, somebody Munson, would call me back within 24 hours. Never happened. Basically, we can't trust them to do what they say they will do, and they charge for services not provided. We're moving on to another shop. More

I am so happy with the service I received at Olathe Ford. Being a single female, I have always been a bit intimidated when having to have my car serviced. I have always feared going to the dealership for ser Being a single female, I have always been a bit intimidated when having to have my car serviced. I have always feared going to the dealership for service as I know absolutely nothing about cars. Matt made me feel like he really cared about my car's problem. He was very friendly and came to give me updates in the waiting room while they were checking on my car. They even had muffins in the waiting room! I ended up having to leave my car overnight to have it fixed but Matt kept me informed by phone. I now always go to Olathe Ford to have my oil changes as well as major repairs. I have found I can depend on them to let me know what I need - I have finally found a place I can trust to take care of my vehicles needs. I no longer fear going to the repair shop!! More