Olathe Dodge Chrysler Jeep RAM - Service Center

They were fairly quick even though they had technical issues that morning. I like the text communication while I was there. issues that morning. I like the text communication while I was there. More

Very kind and helpful. Very responsive and quick service . I would definitely recommend him and Olathe Dodge Very responsive and quick service . I would definitely recommend him and Olathe Dodge More

Terrible communication, poor customer service, incompetent management team. Disconnected parts department. Poor quality, a brand new vehicle shouldn’t need new wheel bearings at 1200 miles incompetent management team. Disconnected parts department. Poor quality, a brand new vehicle shouldn’t need new wheel bearings at 1200 miles More

We have vehicles that have been up there for 3 months and we are getting no communication on them. we are getting no communication on them. More

Did not have a very good experience with this trip to the service dept. to have brakes checked. I requested to see brakes when wheels were off. Stan took me back, mechanic showed me what was wrong with front service dept. to have brakes checked. I requested to see brakes when wheels were off. Stan took me back, mechanic showed me what was wrong with front brakes then said back breaks were good. stan heard his words. I okayed replacing the front brakes and also purchased four new tires. When that all was completed, the mechanics sent Stan back to me to tell me when he test drove the Jeep he heard noises and vehicle shuddered. Asked did I ever hear noises from the back brakes. I said no then asked do I want to replace the rear brakes. It made me suspicious they were just trying to add onto my bill. My husband worked for Chrysler for 36 years and I’ve always been a loyal customer. i’m a single senior citizen and thought they were trying to take advantage of me. I was very unhappy with the way it was handled. Stan was caught in the middle and I told him no do not replace the rear brakes. I have driven the car since I picked it up and I hear no noises on the back wheels. I was not very happy with this transaction. More

Got a service appointment right away. Explained issue which tanner understood. He explained The process and timeline. Feel I was Treated very well. Learned a lot about the issue my Explained issue which tanner understood. He explained The process and timeline. Feel I was Treated very well. Learned a lot about the issue my truck was having. And the service recommended. More

We called in and spoke to an advisor giving them all of the details that we needed done in preparation for drop off. After dropping off the vehicle. We received a text two days later, saying it was done. the details that we needed done in preparation for drop off. After dropping off the vehicle. We received a text two days later, saying it was done. when we called and asked, we found they had not done anything about the coolant leak that we brought it in for and said they didn't receive any of the information from the 15 minute conversation we had previously with a service advisor. we asked them to look at a coolant leak again, as there were missing bolts and the engine had just been installed by your service department earlier this year. We were given every possible excuse to avoid helping us rectify the situation and eventually gave up. We picked up the vehicle only to be told by the service.Advisor what do you expect us to do with a junkyard vehicle. This vehicle is certainly not new but is far from that. I couldn't be more disgusted with our experience coupled with other bad previous experiences we have had. Clearly, we have elected to never do business here again.sad excuse for a dealer service department. More