Olathe Dodge Chrysler Jeep RAM - Service Center

I had major work on my Dodge Durango. It took longer than anticipated but Shawn King kept me informed frequently. He answered my many questions and walked me through the repairs. He is re It took longer than anticipated but Shawn King kept me informed frequently. He answered my many questions and walked me through the repairs. He is really good and much appreciated. More

This has always been our go to location for servicing of our Chrysler/Dodge vehicles in the past 10+ years and the service has been professional and customer service oriented - HOWEVER, this past service st our Chrysler/Dodge vehicles in the past 10+ years and the service has been professional and customer service oriented - HOWEVER, this past service stop was not at all customer service oriented and lacked communication. The lady at what I thought was the customer service desk was annoyed when I asked her a question upon arriving. Then after waiting almost 2 hours for an oil change, even though I was 4th in line, I asked if she could check on my vehicle and was told that I was welcome to go out to the service line and ask someone. Totally caught off guard I just stared at her and then she made a call. Amazingly my car was ready as soon as I inquired about it. There was no 10/20 point inspection like I was used to, and no discussion about anything regarding my Durango other than your car is ready and here is your invoice. So imagine my surprise when I received an today from Dodge Service Center stating "we'd like to follow up on the recommended service you declined" - no service or findings were given to me so I was again caught off guard about my vehicles service on that day. Two items are listed on this email and nothing was mentioned at the time of service. Unfortunately, I think I will have to take my vehicle somewhere else. I could not be more disappointed. More

Kassidy has great customer service skills and also took the time to listen to me. She also explained everything that was done after the service was completed. the time to listen to me. She also explained everything that was done after the service was completed. More

Very helpful from the call to parts dept on to the service dept. Knowledgeable and friendly service! service dept. Knowledgeable and friendly service! More

It was a completely perfect and well executed delivery of my new vehicle. I was very happy with the experience. My Jeep is fantastic. I had excellent communication from the dealership throughout the process. my new vehicle. I was very happy with the experience. My Jeep is fantastic. I had excellent communication from the dealership throughout the process. More

My story, I went to another dealer to see if they could fix my cruise control. They said I need a new ABS control module. They couldn't get one from Chrysler, so id have to get one on my own. I got one, fix my cruise control. They said I need a new ABS control module. They couldn't get one from Chrysler, so id have to get one on my own. I got one, and installed it. It needed to be programmed. I couldn't find anyone with the software, because of the age of my truck 2004. I thought a dealer should have it, but didn't have confidence in the first dealer, so I called Olathe Dodge. I asked if they could program it. They said yes, it would cost ... I made an appointment. When I brought it in, I also asked if they could get me a fob. They took the truck in and it took them about 3 hours to figure out they couldn't program the abs module. They also couldn't program a new fob. Truck Too old. I drove over 50 miles to a reputable dealer because they said they could fix my truck. After 3 hours of waiting, they discovered they couldn't. And for my trouble they charged me over $200.00. The didn't have to diagnose anything, I knew what it needed. I'm confused what I paid for. If they just would spend the money to maintain the older software they could have fixed it. I've always been a fan of Dodge, but, to be honest, I'm really disappointed in the support I got. Not to worry, I couldn't afford a New vehicle, so not giving me good support is not going to cost you a sale. I just wish I'd known you didn't have the software so I wouldn't have had to drive over 50 miles to pay all that money and drive over 50 miles home. Next time just tell me, and I'll mail a check... More

At first, I was lied to. I was told my vehicle was fixed and ready only to find out after I picked it up, that it hadn't been worked on at all. I had to call the dealership m I was told my vehicle was fixed and ready only to find out after I picked it up, that it hadn't been worked on at all. I had to call the dealership multiple times over the course of 3 weeks to get answers and updates. The manager did make things right in the end (after we asked to actually speak with one) They put me in a rental and correctly fixed my car. More

I would like to know why after having my car serviced there's been puddles in multiple peoples driveways of which they all said smelled like oil. there's been puddles in multiple peoples driveways of which they all said smelled like oil. More

Experience was very good The staff was helpful. The facility is very nice. I'll be back The facility is very nice. I'll be back More

They ordered a headlight assembly and a part for my exhaust and it has been almost 3 weeks and they still have yet to get the parts apparently. Each time I text or call its a different story. Not quite exhaust and it has been almost 3 weeks and they still have yet to get the parts apparently. Each time I text or call its a different story. Not quite sure what is going on now. But would like to know when my vehicle will be repaired. More