Olathe Dodge Chrysler Jeep RAM - Service Center

Josh was very helpful. Genuine and communicated very well. Gave me his personal cell, left voicemails if needed, and texted me updates. Genuine and communicated very well. Gave me his personal cell, left voicemails if needed, and texted me updates. More

On my last service visit the plastic engine cover was loose, the engine air filter cover was secured with 1 clip the other 3 were loose, the glove compartment door wasn’t installed correctly. I checked t loose, the engine air filter cover was secured with 1 clip the other 3 were loose, the glove compartment door wasn’t installed correctly. I checked the torque on the wheel lug nuts and found 2 that were under torqued. This kind of stuff seems to happen every time I have my car serviced there. I don’t think I will be back. More

I live five mile from Gladstone Dodge Chrysler and Jeep. That is saying alot about the folks at Olathe that I'm okay with driving 40 minutes for great service. The communication is top teir and the service That is saying alot about the folks at Olathe that I'm okay with driving 40 minutes for great service. The communication is top teir and the service and repairs was quick! As long as my wife and I own chrysler product's we will be life long customer. More

I used to think that it was a good place to bring my vehicle, until you hired the new service manager. He is definitely not a people person. He belittles people and likes to argue with them. He called m vehicle, until you hired the new service manager. He is definitely not a people person. He belittles people and likes to argue with them. He called me a liar and said I didn’t know what I was talking about. I think he is the wrong person for the job. More

Clean, friendly, very efficient , knowledgeable, a pleasure to do business with,I’ll give your dealership an A+ pleasure to do business with,I’ll give your dealership an A+ More

Luke was fantastic. He had a great attitude, and went out of his way to make me feel like a valued customer. Find more like him! He had a great attitude, and went out of his way to make me feel like a valued customer. Find more like him! More

I came in made an appointment for a couple items. (Drive is 45 minutes). Appointment made for 2 weeks and issues were discussed. Showed up (45 minute drive, one way) they said had to order part when (Drive is 45 minutes). Appointment made for 2 weeks and issues were discussed. Showed up (45 minute drive, one way) they said had to order part when I got there without it going in. Why didn’t this happen 2 weeks ago. Why did I make an appointment. 2nd issue rep. said would have to send to a body shop and not sure if the cost and body not covered under warrant. It was a reported issue when bought car and this was 3rd time at a dealer and it was handled. He argued and was rude. I went to sales manager and she took care of it on the spot. Still said they had to order the arm rest cap that out fell off in first couple months of owning car. I will not return or recommend this service department. I had a friend I ran in to while waiting who was having some warranty and service work done. He sent me pictures of issues he had on the following day of the service that confirmed they are having issues and not with a 1 1/2 hour round trip drive for me. Will not be purchasing vehicles there as well. More

Olathe Dodge Chrysler Ram Jeep found an ECM from another dealer to replace the defective module on my Ram 3500 when it looked like it would cause me to cancel a planned vacation. They got it replaced, progr dealer to replace the defective module on my Ram 3500 when it looked like it would cause me to cancel a planned vacation. They got it replaced, programmed, and enabled me to take our planned vacation. Thank you ODCRJ! More

Over happy with the service. Not happy about cost but Josh did what he could to save us some dollars. Not happy about cost but Josh did what he could to save us some dollars. More

Josh was friendly and proactive. He spent time explaining things and options. Very client focused. He spent time explaining things and options. Very client focused. More