Back

Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
2,309 Reviews

2,309 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

Sort by
March 04, 2025

This is the worst service department I have ever dealt with. Wanted me to leave my truck for three days to fix two broken exhaust bolts. When you scheduled a appointment it's only for the service provided More

by trav.army
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucas Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

I apologize about the current wait times to have heavy line work performed. With the recent weather and spring break coming we are extremely busy and are doing our best to try to help everybody who needs it. That has backed us up just a bit. I am sure they were providing a worst case scenario on time frame to complete the repair, but we always do our best to have the work finished earlier than that. Lucas Kay Service Manager 913-780-3700

March 03, 2025

I called and they were able to get my truck in for service 2 hrs later. More

by MARC46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Burt
Mar 03, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for choosing Olathe Dodge Chrysler Jeep RAM. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Lucas Kay Service Manager 913-780-3700

March 03, 2025

Tanner was great to work and talk with. Been getting my truck services done here since I bought my 2019 Ram new, and Tanner asked me what I was in for and didn't try to push other services More

by emwilson1705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Walker
Mar 03, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Thanks for sharing about your experience with Olathe Dodge Chrysler Jeep RAM. We appreciate your business and hope to see you again soon! Lucas Kay Service Manager 913-780-3700

March 02, 2025

Shannon is a very nice person that didn’t inform me about surcharges and core charges which, No fault of hers, should not have been charged in the first place. I can’t help feeling like I got shafted. More

by CORVETTEHOGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Burris
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your experience in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Lucas Kay Service Manager 913-780-3700

March 02, 2025

I bought the car from out of state and they installed a front license plate bracket for me and helped me get the car shipped with the help of Ed Wynn he was great throughout the whole process. More

by jamesbettendorf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Wynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you so much for your excellent review, James! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Olathe Dodge Chrysler Jeep RAM to be a positive one. Please don't hesitate to reach out if you need anything else. Lucas Kay Service Manager 913-780-3700

Mar 03, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you, James, for taking the time to share your thoughts on working with Ed and our team. We're glad to hear we delivered such a great experience! Lucas Kay Service Manager 913-780-3700

February 28, 2025

Zach was very friendly and helpful. We did experience an issue while we were there - but he took care of us and made it right before we left. More

by Caroline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Mar 03, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you, Caroline, for sharing your thoughts about your experience with Olathe Dodge Chrysler Jeep RAM. We appreciate your business and hope to see you again soon! Lucas Kay Service Manager 913-780-3700

February 28, 2025

Luke was great to work with responded timely and kept in touch with updates thank you More

by ryan.routh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
Mar 03, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

We are very happy to have provided you with such a positive experience, Ryan! We sincerely value your business and look forward to your next visit. Lucas Kay Service Manager 913-780-3700

February 27, 2025

Always have a great experience. Staff are all friendly & service is fast. Nice & clean More

by TWMUNDEN
Recommend Dealer
Yes
Employees Worked With
Shannon Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Burris
Feb 28, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

We are happy to help! Glad you had a good experience. We appreciate your business and hope to see you again soon! Lucas Kay Service Manager 913-780-3700

February 25, 2025

Set an appointment for 9 AM on Saturday did not leave till 1130 for a simple oil change. Lots of people was put in front of me even with an appointment at 9 AM. More

by Lowellt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Lucas Kay Service Manager 913-780-3700

February 22, 2025

I went to finish my recall he told I can take care your work and asked me drop off my car explained time and everything totally fully satisfied with work More

by sillynest953
Recommend Dealer
Yes
Employees Worked With
Luke
Feb 23, 2025 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Lucas Kay Service Manager 913-780-3700

...
8
...