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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
2,230 Reviews

2,230 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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January 12, 2024

It was all excellent except they tried to charge me for some service that I get for free because I bought a package when I purchased my brand new challenger More

by keegan.michelle2020
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We appreciate your feedback and apologize for any confusion regarding the service package. We're committed to providing excellent customer service at Olathe Dodge Chrysler Jeep Ram, so please don't hesitate to reach out if you have further concerns or questions!

January 12, 2024

The express service is very convenient. Advisors are good at keeping you updated. Surprised the advisor wasn't aware I had my air filter changed on a previous visit More

by Acuraguy
Recommend Dealer
Yes
Employees Worked With
Kendrick Lintecum
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendrick Lintecum
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you found our express service convenient at Olathe Dodge Chrysler Jeep Ram. We'll work on improving communication about previous services for a better experience next time. Thanks for your feedback!

January 12, 2024

Would rate lower (Zero) if that was an option. I brought my displeasure to both Kassidy and Tony. Both have been in contact with me since my service date. It has yet to be resolved of why seat was More

by tcgasper
Recommend Dealer
No
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. I'm disappointed that we haven't left you with a better impression and will make sure this feedback gets addressed with our team. Please feel free to contact me directly if you'd like to discuss the situation further. Respectfully, Tony Acock - Service Manager - 9137803700

January 12, 2024

Got in and out with exactly what I was told they would do. Tech explained services to be completed on this visit and educated me on what needs done with specific fluids on my next visit. More

by don.larsen92
Recommend Dealer
Yes
Employees Worked With
Kendrick Lintecum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendrick Lintecum
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Don! We're glad to know that you had a positive experience at Olathe Dodge Chrysler Jeep Ram! It's important to us that our customers understand the services we provide. We look forward to seeing you on your next visit!

January 12, 2024

Other than my first oil change after we bought the truck. At that service a tech lifted the truck on a lift and didn't have the arms set right. So all the weight went to the running boards. Which in turn ben More

by Meats25
Recommend Dealer
Yes
Employees Worked With
Shawn King, Shawn King
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi, Meats! We appreciate your feedback and are glad to know that aside from the initial hiccup, you've had a great experience with us at Olathe Dodge Chrysler Jeep Ram. We're always looking for ways to improve our service so we'll take note of this incident. Thanks again!

January 12, 2024

Not so great in the past. Much better this time! Better than expected Keep'it up?... More

by direwolf81
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We really appreciate you taking the time to leave Olathe Dodge Chrysler Jeep Ram this awesome review, thank you!

January 12, 2024

Oh lord, y'all need Jesus It is getting rough out there. Goodluck, you need it More

by Jackson Blaze
Recommend Dealer
No
Jan 12, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Jackson, We would like to understand what happened to cause this poor rating and help resolve your concerns. Please contact us at your earliest convenience if you would be interested in discussing your experience. Thank you, Tony Acock - Service Manager - 9137803700

January 12, 2024

Everything was fine except someone forgot to reset the mileage for the next service. Will have to stop by next week More

by 4Jeeps
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Jan 12, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We appreciate your feedback and apologize for the oversight with resetting the mileage. We'll make sure to correct this when you stop by next week at Olathe Dodge Chrysler Jeep Ram. Thanks for bringing it to our attention!

January 12, 2024

Awful service department management. Had an appointment scheduled for 8 am, work hadn't even started when I came up pick it up at 5pm. Was told I had cracked windshield washer line yet t More

by BENJAMINHANDKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Acock
Jan 12, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review, Benjamin. I'm disappointed to hear about your experience and sincerely apologize for the lack of follow-up. I will be reaching out to you shortly so we can discuss these concerns further and work toward a resolution. Respectfully, Tony Acock - Service Manager - 9137803700

Jan 12, 2024 -

BENJAMINHANDKE responded

Do not bother reaching out. If it finally took my public review to get you to do your job after almost 3 months of trying to reach out and handle this privately, I do not want to do business with you moving forward.

January 12, 2024

Signage for where to enter service was confusing. Waited a really long time for them to bring my vehicle up. More

by Josh
Recommend Dealer
Yes
Employees Worked With
Chris Sebelski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Sebelski
Jan 12, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Josh, I'm sorry to learn about the confusion with our signage and the long wait you experienced. We always aim for a smooth service experience, so your feedback is important to us. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly. Thank you, Tony Acock - Service Manager - 9137803700

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