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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
2,211 Reviews

2,211 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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November 29, 2024

Was satisfied with the service, did not have to wait a long time to get the appointment, they kept in touch with me throughout, even tho there was a delay in getting the part needed. Thank you! More

by Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, Jean, and we're happy to hear that we met your expectations. Thank you for choosing Olathe Dodge Chrysler Jeep RAM, we look forward to having you as a valued customer for many years to come! Lucas Kay Service Manager 913-780-3700

November 29, 2024

Service advisor was not informed on our issue. we were Iin for. A sales rep was better informed. More

by kristine.homant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kendrick Lintecum
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, Kristine, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Lucas Kay Service Manager 913-780-3700

November 28, 2024

I took my vehicle in for a routine maintenance checkup and all they did was change oil and rotate tires. I noticed when I got the car back that the check engine light was still on. I went back in and they More

by mkoepp22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stan Wilhite
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Sebelski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kendrick Lintecum
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Venzor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Kay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Walker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Dearing
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Lucas Kay Service Manager 913-780-3700

November 26, 2024

It was the worst experience i've ever had with a dealership. The attorney general will be involved. More

by Cassie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Sebelski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rainer
Nov 29, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for this feedback, Cassie. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Lucas Kay Service Manager 913-780-3700

November 26, 2024

Excellent service by Luke. He kept me up to date, service was expedient, every concern fixed. More

by whthompson78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Lucas Kay Service Manager 913-780-3700

November 26, 2024

Check in process was smooth and text message updates were convenient. Checkout process could be easier and less burdensome. More

by aknight20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your candid feedback. We sincerely value your business and hope you will give us another opportunity to serve you! Lucas Kay Service Manager 913-780-3700

November 22, 2024

A lot of red on my free inspection, however, it was not giving to me until I asked. He also never contacted me that my service was completed and blamed it on to many work orders. More

by eddymac2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kendrick Lintecum
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Lucas Kay Service Manager 913-780-3700

November 22, 2024

all was good. it did not take too long to service my truck. Kendrick very nice More

by bvanderpas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendrick Lintecum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for choosing Olathe Dodge Chrysler Jeep RAM, we look forward to having you as a valued customer for many years to come! Lucas Kay Service Manager 913-780-3700

November 21, 2024

This is where I usually try to get my jeep serviced. Luke is wonderful in explaining and helping me out. I plan to get my vehicle fully fixed next week, one of the things I didn’t really like is that I More

by colettemechelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Johnson
Nov 22, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Collette, It's great to hear that Luke and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Olathe Dodge Chrysler Jeep RAM! Lucas Kay Service Manager 913-780-3700

November 21, 2024

It's a very good place to service your car. .. excellent service and kindness I think I'll be back soon thanks More

by kumbalamix2281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendrick Lintecum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Guzman
Nov 22, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you! Kendrick and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Olathe Dodge Chrysler Jeep RAM. Lucas Kay Service Manager 913-780-3700

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