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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
2,224 Reviews

2,224 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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January 13, 2024

Brought vehicle in for recall and to check a leak. Was charged over $225 for diagnostics without being told it would be that much More

by wetzelb
Recommend Dealer
No
Employees Worked With
Joshua Scudder, Joshua Scudder
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to learn about your experience with the unexpected diagnostic charge. We aim for transparency in all our services and it seems we've missed that mark here. We'd like to discuss this further, so please reach out when you have a moment. Thank you, Tony Acock - Service Manager - 9137803700

January 13, 2024

Friendly and efficient The staff was friendly, they were able to schedule my oil change right away. More

by amandaholtgraves
Recommend Dealer
Yes
Employees Worked With
Joshua Scudder, Joshua Scudder
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Amanda! Thank you for leaving us this five-star review and kind words about our service team at Olathe Dodge Chrysler Jeep Ram! We'll see you next time!

January 13, 2024

Quick, thorough, and friendly. I continue to get my jeep serviced here even though I live 30 minutes away as I prefer the care I get at Olathe Dodge over any other option in the KC More

by TTENSCH
Recommend Dealer
Yes
Employees Worked With
Kendrick Lintecum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendrick Lintecum
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

It's great to know that you continue to choose Olathe Dodge Chrysler Jeep Ram for your service needs despite the distance. We appreciate your loyalty and are always here to provide top-notch care for your Jeep!

January 13, 2024

Brutal. Schedule an appointment but 'that's not the day we work on it, just the day you bring it in'. Check back a couple of days later...'it will be 7 days, More

by TYLER62
Recommend Dealer
No
Employees Worked With
Shawn King, Shawn King
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to hear about your experience. It's important for us to provide timely and efficient service, so it's disappointing that we didn't meet those expectations in this case. We understand the inconvenience of being without a vehicle, especially when you rely on it daily for work and other commitments. If you'd like to discuss this further or have any questions or concerns, please don't hesitate to reach out directly. Thank you, Tony Acock - Service Manager - 9137803700

January 13, 2024

They did not correct the issue with the defroster and it only works intermittently. I paid for diagnostics and the problem still exists More

by MARKATKU
Recommend Dealer
No
Employees Worked With
Chris Sebelski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Sebelski
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Mark, I'm sorry to learn about the ongoing issue with your defroster. It's important that our customers leave satisfied and it seems we've missed the mark here. We'd appreciate another opportunity to address this for you properly - please reach out so we can arrange a time convenient for you. Thank you, Tony Acock - Service Manager - 9137803700

January 13, 2024

Kassidy was excellent good communications. However, took 2 hours for oil change. Done don't ask for more More

by binghamhoward
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We appreciate your feedback! It's great to know that Kassidy provided excellent communication during your visit at Olathe Dodge Chrysler Jeep Ram. We apologize for the wait time on the oil change and will work towards improving this aspect of our service moving forward. Thank you!

January 13, 2024

We have been waiting several weeks on a part for a brand new grand Cherokee. Very frustrating. More

by hegartydavid2
Recommend Dealer
No
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi David, We're disappointed to hear you feel this way and we appreciate your patience with us. We strive to provide the best care to our customers during staffing and product shortages. We encourage you to reach out directly to discuss this experience and find a resolution. Thank you, Tony Acock - Service Manager - 9137803700

January 13, 2024

Serviced my car faster than I thought they would and went great Will definitely come back! More

by mmagerl1
Recommend Dealer
Yes
Employees Worked With
Rainer Moje, Rainer Moje
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We really appreciate you taking the time to leave Olathe Dodge Chrysler Jeep Ram this awesome review, thank you!

January 13, 2024

I've already done this once in a survey and an email. My experience was terrible. More

by dwaynecrrll
Recommend Dealer
No
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to hear about that and hope you will reach out to us to discuss these concerns in more detail. We want to help resolve any issues and ensure a five-star experience next time. Thank you, Tony Acock - Service Manager - 9137803700

January 13, 2024

Came and got a quick oil change and they did the trick. Job well done. More

by idriveadodge
Recommend Dealer
Yes
Employees Worked With
Rainer Moje, Rainer Moje
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We really appreciate you taking the time to leave Olathe Dodge Chrysler Jeep Ram this awesome review, thank you!

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