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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
2,224 Reviews

2,224 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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January 15, 2024

They took of what I needed done on a timely manner. I was happy with the service. More

by thinson36
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Jan 17, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the five-star review and kind words about our service team at Olathe Dodge Chrysler Jeep Ram! We'll see you next time!

January 15, 2024

It took 4 hours to change oil and rotate the tires. Very frustrating? It sucked More

by ROUNDHOUSERICH
Recommend Dealer
No
Employees Worked With
Rainer Moje, Rainer Moje
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the feedback. We sincerely apologize for the long wait during your visit and hope we have the opportunity to provide you with a more efficient experience in the future. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Tony Acock - Service Manager - 9137803700

January 15, 2024

The experience was pleasant and the service quick. The dealership showed acknowledgement of our concerns. More

by dieselmd0
Recommend Dealer
Yes
Employees Worked With
Kendrick Lintecum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendrick Lintecum
Jan 17, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know that your experience at Olathe Dodge Chrysler Jeep Ram was pleasant and efficient. We always aim to address our customers' concerns promptly. Thanks for the positive review!

January 15, 2024

Pushi Pushing to fix things when I clearly state I only need oil change, Too long of a wait More

by bmnhamada
Recommend Dealer
No
Employees Worked With
Chris Sebelski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Sebelski
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're known for our five-star service and I regret that we didn't live up to that standard here. I'd like to investigate your feedback further. I am going to search for your contact information, but in the meantime, would you please reach out to me when time allows? Thank you, Tony Acock - Service Manager - 9137803700

January 15, 2024

Good but will only communicate with text which I don't like Will not take phone calls it seems like More

by steelejame
Recommend Dealer
Yes
Employees Worked With
Shawn King, Shawn King
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your confidence in Olathe Dodge Chrysler Jeep Ram, and for your business. We are grateful to have you as a customer!

January 15, 2024

I brought my Jeep into the dealership for a few repairs and to have some keys programmed to the vehicle. They made the appropriate repairs and were able to program a few extra keys for me. I had a great ex More

by jamesvaglio
Recommend Dealer
Yes
Jan 17, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi James! We're glad to know you had a great experience at Olathe Dodge Chrysler Jeep Ram and that we could assist with your Jeep repairs and key programming. We look forward to serving you again! Safe travels!

January 15, 2024

I had warranty coverage,so it was even better Thank you so much for the great service More

by Happy Customer
Recommend Dealer
Yes
Employees Worked With
Shawn King, Shawn King
Jan 17, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi! Thank you for your kind words! We're delighted to hear that you had a positive experience with our service and that the warranty coverage added value to your satisfaction at Olathe Dodge Chrysler Jeep Ram!

January 15, 2024

I made an appointment online for replacement ofvan indicator bulb and grinding noise in front left wheel when turning. The appointment was for 11 AM. I had hoped to wait, but due to having to care for More

by Nan
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan Wilhite
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Nan, we appreciate your feedback and apologize for any inconvenience you experienced. We're glad to know that the repairs were completed earlier than expected on day two at Olathe Dodge Chrysler Jeep Ram. Thank you for your patience and understanding in this matter.

January 15, 2024

My Wangler JL was having issues starting in cold weather, I told them as clearly as possible that it acts like the AUX battery is having issues (and that I replaced my main battery before taking it in). when More

by MikeRead
Recommend Dealer
No
Employees Worked With
Stan Wilhite
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan Wilhite
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Mike, I'm sorry to read about the issues you've been having with your Wrangler JL and that our team was unable to correctly diagnose it. We understand how frustrating this can be, especially when dealing with intermittent problems in cold weather conditions. Your feedback is important to us as we strive to improve our service quality. If you'd like further assistance or have any other concerns, please don't hesitate to reach out directly. Thank you, Tony Acock - Service Manager - 9137803700

January 14, 2024

Seemed like great experience. Got home and found they did not check fluids and still low coolant and power steering. Need to make another trip back .Grrrrr. More

by chad
Recommend Dealer
No
Employees Worked With
Rainer Moje, Rainer Moje
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to learn about the issues you've encountered with your vehicle's fluids. This is not reflective of the thorough service we aim to provide, and we apologize for any inconvenience caused by this oversight. We'd like to help resolve this matter as soon as possible, so please reach out at your earliest convenience. Thank you, Tony Acock - Service Manager - 9137803700

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