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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
2,224 Reviews

2,224 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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January 17, 2024

Customer service is terrible. Will never use them again for my auto needs. This last visit was your 3rd strike. If asked I will recommend people do not use this dealership for More

by Chuck.Manganiello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kendrick Lintecum
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review, Chuck. I'm sorry to hear that your experiences with our team have fallen short of expectations. If there's any specific feedback you'd like to share or outstanding concerns you'd like to discuss, please feel free to contact me directly. Respectfully, Tony Acock - Service Manager - 9137803700

January 16, 2024

Very informative I had a good experience overall at Olathe jeep. Very nice people. Both Helpful and thorough. More

by Saidntas
Recommend Dealer
No
Employees Worked With
Shawn King, Shawn King
Jan 18, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the feedback. Is there anything about your experience that prevented us from earning a five-star rating? If so, please contact me directly so that I can make sure any questions or concerns you may have get addressed. Respectfully, Tony Acock - Service Manager - 9137803700

January 15, 2024

I was told to bring my car in for a recall. It has already been inspected, but the parts were not previously available. I dropped it off the night before. It was late the following day when I c More

by kjulmer
Recommend Dealer
No
Employees Worked With
Shawn King, Shawn King
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Kjulmer, I'm sorry to read about the confusion and frustration you experienced regarding your recall service. We aim for clear communication and it seems we fell short in this instance. I'd like to personally look into this matter further with you - please feel free to reach out at a time that suits you best. Thank you, Tony Acock - Service Manager - 9137803700

January 15, 2024

Quick, friendly service in the Express Service lane. Love that. Always count on being out in an hour or so. More

by MikeHawk
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Mike! We're glad to know that our Express Service lane at Olathe Dodge Chrysler Jeep Ram met your expectations for quick and friendly service. We look forward to seeing you again!

January 15, 2024

It's been over 100 Days and we still don't have our car back. Tony Acock has improved commendations from the people we had prior, but we still don't have our car. We have opened a Chrysler cares ticket. We More

by janamickey
Recommend Dealer
No
Employees Worked With
Multiple people
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Janamickey, I'm sorry to learn about the ongoing issues you're experiencing with your car. It's important that our customers feel confident in their purchases and it sounds like we've fallen short here. We'd appreciate the opportunity to discuss this further and find a resolution for you. Please reach out when convenient so we can assist directly. Thank you, - Tony Acock - Service Manager - 9137803700

January 15, 2024

I needed the oil changed and fluids checked and the tires rotated. It took almost 4 hrs More

by bdolesh2
Recommend Dealer
Yes
Employees Worked With
Rainer Moje, Rainer Moje
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

I appreciate you letting us know about your disappointing experience. Customer feedback helps us improve for future guests. If you would like to share any additional details, I've listed my contact information here. Tony Acock - Service Manager - 9137803700

January 15, 2024

Experience with dealership was professional and good. The dealership kept me well informed throughout the entire process. More

by vrk3
Recommend Dealer
Yes
Employees Worked With
Chris Sebelski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Sebelski
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Vrk! We're glad to know that you had a professional and positive experience with us at Olathe Dodge Chrysler Jeep Ram. Keeping our customers informed is one of our top priorities! Thanks for the feedback.

January 15, 2024

This is my second purchase of a new truck in in 9 years. Always had a very positive experience. More

by kennonhd55
Recommend Dealer
Yes
Employees Worked With
I can't remember the Services Tecks name but he was awesome. I have his business card but not with me now.
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Kennon H D! Thank you for leaving us this five-star review and kind words about our sales team at Olathe Dodge Chrysler Jeep Ram! We'll see you next time!

January 15, 2024

Love the new waiting room Service was in and out. Did not have to wait very long at all More

by sarahfmurphy11
Recommend Dealer
Yes
Employees Worked With
Shawn King, Shawn King
Jan 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad you enjoyed our new waiting area, even if only for a short time, Sarah! Thank you for choosing Olathe Dodge Chrysler Jeep Ram! We'll see you next time!

January 15, 2024

It was good, the attention improved! They solved the problem with my car! improved care More

by ager1gonz
Recommend Dealer
Yes
Employees Worked With
Jackson
Jan 17, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the wonderful feedback about your recent visit here at Olathe Dodge Chrysler Jeep Ram! We appreciate your support and look forward to seeing you next time!

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