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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
2,224 Reviews

2,224 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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January 24, 2024

Great Always provide great service in a timely, polite, and professional manner. Always have a good experience. More

by Calbers
Recommend Dealer
Yes
Employees Worked With
Chris Sebelski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Sebelski
Jan 25, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you've had consistently great experiences with us here at Olathe Dodge Chrysler Jeep Ram! We appreciate your kind words and look forward to serving you again next time!

January 24, 2024

Stan was wonderful and he did a wonderful job taking care of my needs. On the other hand the technician who worked on my vehicle changed my oil. But did not rotate my tires per requested. The technician even More

by garrett.e.blackwell
Recommend Dealer
No
Employees Worked With
Stan Wilhite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan Wilhite
Jan 24, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Garrett, I'm glad to know Stan provided wonderful service but sorry to learn about the issue with your tire rotation. This is not the level of attention we aim for and it's clear there was a miscommunication here. We'd like an opportunity to correct this situation - please reach out at your earliest convenience so we can make things right. Thank you, Tony Acock - Service Manager - 9137803700

January 23, 2024

Amazing service Great service and very friendly staff Great service and very friendly staff and they know Jeeps More

by jessevenzor
Recommend Dealer
Yes
Employees Worked With
Jesse Venzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Venzor
Jan 23, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Jesse! We're glad to know that you found our service amazing and the staff friendly at Olathe Dodge Chrysler Jeep Ram. We pride ourselves on being knowledgeable about Jeeps! Thanks for your review!

January 23, 2024

In the end it seems to have been fixed. We'll see. Your stupid texting solution is pathetic which leads to terrible communication. I received no status reports and then learned late afterno More

by msewalson
Recommend Dealer
No
Employees Worked With
Joshua Scudder, Joshua Scudder
Jan 24, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. We sincerely apologize for any frustration or inconvenience that occurred throughout your experience. Your feedback is appreciated and will be utilized to help us improve our communication moving forward. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Tony Acock - Service Manager - 9137803700

January 23, 2024

They were nice and efficient with the work they provided. My oil change was fine. More

by da200234
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Jan 24, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi! Thank you for taking the time to share your feedback! We're delighted to hear that you had a positive experience with our service. Customer satisfaction is our top priority, and we're glad to know that your oil change went smoothly at Olathe Dodge Chrysler Jeep Ram!

January 20, 2024

Very polite and quick service. Got me right in without appt and gladly helped with additional questions More

by rmeyer5369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Acock
Jan 22, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you had a positive experience with our team at Olathe Dodge Chrysler Jeep Ram. We always aim for efficient and friendly service! Thanks for the review!

January 19, 2024

Waited for service person when setting appt and returning for an appt, with 10 am appt was told it would take an hour for someone to look at my car, was told I would get 10% off and more like 7%...need to lo More

by tbutler003
Recommend Dealer
No
Employees Worked With
Rainer Moje, Rainer Moje
Jan 19, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

I'm sorry to read about your recent experience with us. We aim for efficiency and transparency in all our interactions, so it's disappointing to see we've missed the mark here. I'd like the opportunity to look into this further and address any billing concerns you may have - please feel free to reach out at your earliest convenience. Thank you, Tony Acock - Service Manager - 9137803700

January 17, 2024

The service department has gotten better over time in the past 2.5 years. The communication with their customers has gotten better, and the arrogance that was before has almost all left. It's becoming a deal More

by nick.hammler
Recommend Dealer
Yes
Employees Worked With
Shawn King, Shawn King
Jan 17, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Nick, it's great to know that you've noticed improvements in our service team at Olathe Dodge Chrysler Jeep Ram. We're always working on enhancing the customer experience and your feedback is valuable for us. Thank you for your loyalty! We'll see you next time. Safe travels!

January 17, 2024

Great customer service. Sean works hard to take care of our needs. Thank you again! More

by meyertruckcenter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn King, Kassidy Kroesen
Jan 17, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the five-star review and kind words about Sean from our service team at Olathe Dodge Chrysler Jeep Ram! We'll see you next time!

January 17, 2024

Had my car for 2 weeks and after paying for repairs the car is not fixed. Towing it back to dealership. Very difficult to speak with anyone live. Forced to communicate through text More

by acepi007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kassidy Kroesen
Jan 18, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

I'm sorry to learn about the issues you're experiencing with your car and communication. We strive for efficient service and clear communication, so this is concerning to read. Please reach out directly so we can address these matters promptly - our aim is always customer satisfaction. Thank you, Tony Acock - Service Manager - 9137803700

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