Olathe Dodge Chrysler Jeep RAM - Service Center

We’ve had two good buying experiences here, but I’ve not been impressed with the service dept. It’s a quantity over quality model. been impressed with the service dept. It’s a quantity over quality model. More

Everyone was super nice. Somehow there was a mix up on ordering my tires. But they had someone run and get them. They had my tires done before the time they said they would! Somehow there was a mix up on ordering my tires. But they had someone run and get them. They had my tires done before the time they said they would! Awesome!! More

Advisor was very helpful and answered all questions that had. Also stayed in contact throughout the day. had. Also stayed in contact throughout the day. More

Takes too long for recalls. Also, been waiting on a part to take care of engine light for almost a year. Appears they forgot about me. Also, been waiting on a part to take care of engine light for almost a year. Appears they forgot about me. More

The salesman was unbelievable great in all areas and the dealership did everything right made it easy dealership did everything right made it easy More

Inaccurate quote on repairs. Brought back after repair complete for redo as check engine light on. Brought back after repair complete for redo as check engine light on. More

Luke in particular communicated well, the repair was done on time and there were no last minute surprises. on time and there were no last minute surprises. More

Price with special offer was competitive, got me in on the next day. Service was finished quickly and accurately. Jeep drives well! the next day. Service was finished quickly and accurately. Jeep drives well! More

August 29th, "To be honest all I did was skim the message, I didn't read it." 4 times, two via their text message system, once to a lady I talked to on the phone, once when I talked to the service a message, I didn't read it." 4 times, two via their text message system, once to a lady I talked to on the phone, once when I talked to the service advisor. 9:38 am I reminded them, he replied NP. 13:39 I asked for an update, 3:52 I asked for an update, 5:50 I get a phone call the recall was done and they close in 10 min and when I asked about the blower motor getting checked out there was nothing but problems. The service advisor Supervisor/head Lucas was supposed to reach out. He did not. Another week. Nothing. Another week, I talk to the GM tell her how it took a bad survey and 2 years to get the recall part in to fix, I have asked about during every service. But the service advisor doesn't write down from the phone call or read the multiple messages. The service before this, the porter brings my truck up with wires and a module for my power steps -in front of the gas pedal - and gave me the truck like this. I had to go write back in the service drive so they could plug it in. A MONTH LATER 10/2/24 I get a message thanking me for servicing with them yesterday and if I would let them know if it was anything but excellent. First I asked, "It took a month to get a response?" and they respond "From who? Parts?" I didn't hear another word until 10/3/24 from Lucas saying thank you for having your vehicle serviced with us we look forward to seeing you again in the future. My truck is about paid off, I would buy again from Daniel G over and over. But I will not use the service dept again ever. The service dept at Bob Sight in Lawrence, I went to schedule them to look at my blower, he gets his tech, a camera, finds a foreign object, done, in and out in less than an hour. They are also about $100 cheaper on a fuel filter change. I had talked to the GM on this. The GM was very professional, courteous, and we had a honest professional conversation that I was almost sure would get it resolved. I don't know where the lack of effort is here or where the blame falls, but this service dept. doesn't know come here from sick em. I was also told that even though it is right there in the system and that I paid for it and bought the service package from them, if I didn't tell them to rotate my tires with every oil change that was my fault. Daniel G at the Nissan dealership not only arranged a loaner for me, he tried to get ahold of service to find out for me, and Lucas also told him he would reach out the next day. Daniel G is so good, I would still buy through him, even after all this. Outside of that, I would not. Daniel G juggles anything from customers to finance to helping me with a loaner, with service so my vehicle wasn't locked up for the night, he should be at the GM level, and he could probably fix a lot of these issues, at least in the amount of help he provided me. More