Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
2,224 Reviews
Call Service Center (913) 298-8939

2,224 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

Sort by
January 31, 2024

They stripped the wheel lug when they rrotated the tires. Had to wait 5 days for it to be repaired. More

by Josh
Recommend Dealer
Yes
Employees Worked With
Joshua Scudder, Joshua Scudder
Report | Print
Feb 01, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Josh, We're disappointed to hear about this experience. We never want our customers to be unhappy with their visit and want to help resolve this situation. Please reach out at your earliest convenience. Thank you, Tony Acock - Service Manager - 9137803700

January 31, 2024

Stan was extremely helpful with my warranty claim and I am very, very appreciative of him for that. Although it took a long time to get an engine in (at no fault of the dealership in my estimation) I got a More

by jordan.anderson
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan Wilhite
Report | Print
Feb 01, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Jordan! We're glad to know that Stan was able to assist you with your warranty claim at Olathe Dodge Chrysler Jeep Ram. We appreciate your patience during the process and are happy that everything worked out well for you!

January 30, 2024

Great turn around time. What was a 10 day or so turn around ended up being 3 days. More

by britts
Recommend Dealer
Yes
Employees Worked With
Shawn King, Shawn King
Report | Print
Jan 31, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Britts! Thank you so much for your kind words! We're thrilled to hear that you noticed the quicker turnaround time. At Olathe Dodge Chrysler Jeep Ram, we take pride in our commitment to delivering exceptional service, and we're always looking for ways to exceed our customers' expectations.

January 29, 2024

I scheduled a simple oil change. When going over my car with Chris he pointed out numerous 'issues' with my Jeep. I was overwhelmed by everything he suggested and just nodded 'okay'. More

by aleena.loewe
Recommend Dealer
No
Employees Worked With
Chris Sebelski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Sebelski
Report | Print
Jan 29, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Aleena, I'm sorry to hear about your experience. It's important that our customers feel comfortable and informed when making decisions about their vehicle maintenance. We never want you to feel overwhelmed or pressured into anything. If you'd like to discuss this further, please don't hesitate to reach out directly so we can address any concerns you may have had with the service provided by Chris and the team here at our dealership. Thank you, - Tony Acock - Service Manager - 9137803700

January 29, 2024

I got the call my car was ready next day I showed up took him over 30 minutes to find my keys More

by garycrippen12
Recommend Dealer
Yes
Employees Worked With
Rainer Moje, Rainer Moje
Report | Print
Jan 30, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Gary! We sincerely apologize for the inconvenience that you experienced when retrieving your keys at Olathe Dodge Chrysler Jeep Ram! Your time is valuable, and we regret that we fell short of delivering prompt service. We appreciate your patience, and we will address the delay to improve our processes. If there's anything else we can do to make it right, please don't hesitate to let us know.

January 28, 2024

Always give a time estimate of 1 hour. Consistently over 2 hours If it is going to be 2 hours, just say so More

by don.ernst.farmers
Recommend Dealer
No
Employees Worked With
Shawn King, Shawn King
Report | Print
Jan 29, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. We understand how valuable your time is and we aim for our service to be as efficient as possible. Your feedback will help us improve this aspect of our customer experience moving forward. If there are any additional questions or concerns you'd like to discuss, please feel free to contact me directly at your earliest convenience. Respectfully, Tony Acock - Service Manager - 9137803700

January 27, 2024

It wasn't good. They overcharged me and took to long for services Not a good experience More

by tjbras
Recommend Dealer
No
Employees Worked With
Joshua Scudder, Joshua Scudder
Report | Print
Jan 29, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We regret to hear about this experience and appreciate you letting us know. We never want a customer to feel like they had anything but a five-star experience, and hope you will reach out to discuss these concerns with us. Thank you, Tony Acock - Service Manager - 9137803700

January 27, 2024

Program flash required. Rainer took care of it. Made sure all was working properly and got me back on the road quickly. More

by mlr14c
Recommend Dealer
Yes
Employees Worked With
Rainer Moje, Rainer Moje
Report | Print
Jan 29, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know that Rainer was able to get you back on the road quickly here at Olathe Dodge Chrysler Jeep Ram. Thanks for sharing your experience with us!

January 27, 2024

Honest and kept me informed Supplied me with ride home after I got my car there. More

by Droberts329
Recommend Dealer
Yes
Employees Worked With
Chris Sebelski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Sebelski
Report | Print
Jan 29, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for leaving us this five-star review and kind words about our team at Olathe Dodge Chrysler Jeep Ram! We'll see you next time!

January 27, 2024

Good Timely Excellent Customer Service That's about it Thanks I will recommend the dealer to other people More

by halhooper
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Report | Print
Jan 29, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Hal! We appreciate your positive feedback and recommendation! Our team at Olathe Dodge Chrysler Jeep Ram is always here to provide excellent customer service. Thanks for choosing us, we look forward to serving you again in the future!

1
...
58
59
60
...
223