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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
2,224 Reviews
Call Service Center (913) 298-8939

2,224 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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February 05, 2024

Took care of my Jeep and got it back to me in a quick turnaround. More

by CHERYLRMORGAN
Recommend Dealer
Yes
Employees Worked With
Rainer Moje, Rainer Moje
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Feb 06, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Cheryl, thanks for trusting us with your Jeep needs! We'll see you next time. Safe travels!- The Olathe Dodge Chrysler Jeep Ram Team

February 05, 2024

Long wait in bay, was ignored and looked at for nearly 10 minutes. Then told they couldn't find my car. I watched them, plug in what looked like the engine diagnostic code tool into my vehicle without explan More

by stmadkar24
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
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February 03, 2024

It was quick, professional and they addressed all my concerns I would recommend to friends and family. More

by Bradleyadamsmith
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan Wilhite
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Feb 05, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Bradley! We're glad to know that your experience at Olathe Dodge Chrysler Jeep Ram was quick and professional. We appreciate the recommendation!

February 03, 2024

Joshua made sure all my needs were taken care of, my jeep has never ran this well. More

by Kassidymcarpenter
Recommend Dealer
Yes
Employees Worked With
Joshua Scudder, Joshua Scudder
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Feb 05, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Kassidy! Thank you for leaving us this five-star review and the kind words about Joshua from our Olathe Dodge Chrysler Jeep Ram service team! We'll see you next time!

February 03, 2024

They did what was scheduled (brake fluid flush) and didn't try to sell more maintenance. More

by Patmm144
Recommend Dealer
Yes
Employees Worked With
Shawn King, Shawn King
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Feb 05, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Pat! Thank you for leaving us this five-star review and kind words about our service team at Olathe Dodge Chrysler Jeep Ram! We'll see you next time!

February 03, 2024

Tony, was knowledgeable and got us in our rental out very quickly. He went over the contract and insurance policies as well. More

by metallicakc
Recommend Dealer
Yes
Employees Worked With
Tony Acock, Tony Acock
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Feb 05, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi! We're glad to know that Tony was able to assist you efficiently and effectively at Olathe Dodge Chrysler Jeep Ram. Thanks for taking the time to share your experience with us!

February 02, 2024

Very friendly. Thorough job of explaining everything. Have a timeline of when my car would be finished More

by JANISGRANDON
Recommend Dealer
Yes
Employees Worked With
Joshua Scudder, Joshua Scudder
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Feb 02, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Janis, we're glad to know you had a positive experience at Olathe Dodge Chrysler Jeep Ram. Our team always aims to keep our customers informed and comfortable throughout the process. Thanks for your feedback!

February 02, 2024

I had an appointment for an oil change. I was told at the mileage on my vehicle that I needed to get the brake fluids replaced. I asked how much it was and if it would add extra time to my More

by ashleyweltz
Recommend Dealer
No
Employees Worked With
Rainer Moje, Rainer Moje
Report | Print
Feb 02, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Ashley, I'm sorry to hear about your experience. Your feedback is important in helping us improve our service and communication moving forward. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly. Thank you, Tony Acock - Service Manager - 9137803700

February 02, 2024

I feel like I have been taken advantage of Ridiculous prices on labor and parts More

by Bighootdog
Recommend Dealer
No
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Report | Print
Feb 05, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. This is certainly not how we want any of our customers to feel while working with us and I would appreciate the opportunity to get some additional feedback from you. When you have a moment, would you please contact me directly? Thanks again, Tony Acock - Service Manager - 9137803700

February 02, 2024

Sales people are great. ..service...not so much...people are nice and they don't set the prices...but charging ridiculous prices on parts and labor. Charging me more hours th More

by Bighootdog
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kassidy Kroesen
Report | Print
Feb 05, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for reaching out. I'm sorry to hear about these concerns and would like the opportunity to discuss them with you in greater detail. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Respectfully, Tony Acock - Service Manager - 9137803700

Feb 05, 2024 -

Bighootdog responded

Do you really think us talking about it is gonna change anything? You charge me 5 hrs of labor @$200 an hour, but you do it in 2 hrs? Are you gonna refund me $600? I have to call Kassidy [@ 1130) to see if my truck is done. She says "I finally got the paperwork, its done) Thats 3 hrs at the most, So really it took 2.5 hrs. You charged me 5...almost $1000 when it should have been $400-450. Sure, we can talk, ask Kevin Lawyer to join, he was a friend of my uncle's, who helped make Olathe Dodge what it is today

Feb 05, 2024 -

Bighootdog responded

You have my #

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