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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
2,224 Reviews

2,224 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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February 09, 2024

Clean, professional Everyone was friendly, the only thing I would recommend is the cashier point out the fee for credit card processing, I could of paid cash or write a check or even used my debit card... I' More

by owens.m
Recommend Dealer
Yes
Employees Worked With
Joshua Scudder, Joshua Scudder
Feb 09, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thanks for the feedback! We're glad you found our team at Olathe Dodge Chrysler Jeep Ram friendly and professional. Your suggestion about making credit card processing fees more visible is noted, we always strive to improve based on customer input.

February 09, 2024

The original reason I brought my truck in was never addressed appropriately and now I have to bring my truck back next week. The scheduling process was ridiculous. I dropped my truck off like I told th More

by zroberts1986
Recommend Dealer
No
Employees Worked With
Chris Sebelski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Sebelski
Feb 12, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the review. We sincerely apologize for any frustration or inconvenience caused by this experience and will make sure we utilize your feedback to help improve our service & processes moving forward. If you have any additional questions or concerns you'd like to discuss, please feel free to contact me directly at your earliest convenience. Respectfully, Tony Acock - Service Manager - 9137803700

February 08, 2024

Great customer service. Listened and asked questions to figure out the problem. I would highly recommend Olathe Dodge Chrysler Jeep RAM. More

by Slkatt
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan Wilhite
Feb 08, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know you had a great experience with our team at Olathe Dodge Chrysler Jeep Ram. We always aim for excellent customer service and we appreciate your recommendation! Safe travels!

February 08, 2024

It was good, the help was friendly and straight forward. Thanks. I cannot complain, it went smooth. More

by Michaelbruns66
Recommend Dealer
Yes
Employees Worked With
Chris Sebelski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Sebelski
Feb 08, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We really appreciate you taking the time to leave Olathe Dodge Chrysler Jeep Ram this awesome review, thank you!

February 07, 2024

The service fixing the vehicle was quality however the dealership uses a text based communication system the is infuriating. My questions over text frequently don't get answered and there is no way to kno More

by mstafford3
Recommend Dealer
No
Employees Worked With
Stan Wilhite
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan Wilhite
Feb 08, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi, we're sorry to hear about your frustration with our communication system. We'd appreciate the opportunity to improve this situation - could you reach out directly so that we can discuss this further? Thank you, Tony Acock - Service Manager - 9137803700

February 07, 2024

Easy check in and check out. Good communication along the way. Cam was friendly and provided helpful updates. More

by BRENT44
Recommend Dealer
Yes
Employees Worked With
Cameron Peters, Cameron Peters
Feb 08, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're glad to know that you had a smooth experience with us at Olathe Dodge Chrysler Jeep Ram. Your feedback about Cam and our team's communication is much appreciated!

February 07, 2024

The service personnel forgot to start working on the vehicle, so I had to wait an additional hour because they started late. I was given a $10 discount More

by ygage
Recommend Dealer
Yes
Employees Worked With
Cameron Peters, Cameron Peters
Feb 08, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to have kept you waiting, and we appreciate your understanding. We'll work on improving our service timings at Olathe Dodge Chrysler Jeep Ram. Thanks for the feedback!

February 07, 2024

It was as expected. Oil change. Easy. Waited in waiting room. No complaints. My wait time was reasonable. More

by marctuttle
Recommend Dealer
Yes
Employees Worked With
Shawn King, Shawn King
Feb 08, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Marc, we're glad to know your visit for an oil change at Olathe Dodge Chrysler Jeep Ram went smoothly and that you found the wait time reasonable. Thanks for sharing your experience!

February 06, 2024

im not came back poor service i dont like the service this time more esspensive and poor service More

by claraponce90
Recommend Dealer
No
Employees Worked With
Chris Sebelski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Sebelski
Feb 07, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for taking the time to share this review. I'm sorry to hear you're not satisfied with your experience and encourage you to contact me directly so that we can discuss these concerns in greater detail. Respectfully, Tony Acock - Service Manager - 9137803700

February 06, 2024

Took good care of me and very nice Made sure i knew exactly what i needed for my truck More

by leonlay33
Recommend Dealer
Yes
Employees Worked With
Joshua Scudder, Joshua Scudder
Feb 07, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thanks for trusting us with your truck needs! We'll see you next time. Safe travels!- The Olathe Dodge Chrysler Jeep Ram Team

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