Olathe Dodge Chrysler Jeep RAM - Service Center

Efficient, and informative! Very friendly environment, answered all the questions I had to ask and completed the work promptly Very friendly environment, answered all the questions I had to ask and completed the work promptly More

Made an appointment just for an oil change at 3:30 and it took over 2 hours before they were done. took over 2 hours before they were done. More

Excellent customer service Shawn took good care of me. Service was fast people were friendly answer all my questions and concerns. I wouldn’t trust anybody else with my truck but Olathe Dodge Dealer!! Service was fast people were friendly answer all my questions and concerns. I wouldn’t trust anybody else with my truck but Olathe Dodge Dealer!! More

I brought my jeep in for an oil change/routine maintenance as a drop in. I was immediately taken into the service area. I was taken into the waiting area and had some coffee as I waited about an h maintenance as a drop in. I was immediately taken into the service area. I was taken into the waiting area and had some coffee as I waited about an hour. The job was done quickly and the car is running much better More

Poor communication. Had to have vehicle towed back after oil change. Missed work waiting for my vehicle to be addressed. Had to have vehicle towed back after oil change. Missed work waiting for my vehicle to be addressed. More

The service advisor did a great job. The cashier did a poor job. The cashier wasn't paying close attention and charged wrong amount for my service and the dealership had to call later to The cashier did a poor job. The cashier wasn't paying close attention and charged wrong amount for my service and the dealership had to call later to ask for additional funds. More

If I could give a lower rating, I would. As a customer since 2017, my experience with their service department has been nothing but frustration at every turn. After what I experienced today, As a customer since 2017, my experience with their service department has been nothing but frustration at every turn. After what I experienced today, I will never go back— hence why I write this review. First, let me stress that they do not value the customer. If they lose your business, so be it. Today, I dropped off my 2018 Jeep Wrangler to have a couple of minor issues looked at. I confirmed with the technician upon drop off that they would call me prior to making any repairs. I was told I would only pay for the “diagnostics,” unless I elected to proceed with the quoted repairs. After hearing the outrageous cost to make the repairs, I respectfully declined. Upon picking up the vehicle, I learned I was being charged $350 in “diagnostic” fees. $350 TO FIX NOTHING. I understand labor and man hours, but $350 was astronomical. I vented my frustration to the service manager, Lucas Kay, that I had no idea I’d be paying $350 simply to have the vehicle looked at. If I would have known, I would’ve declined and left. After explaining my frustration and confusion, it essentially did me no good. In the end, they didn’t care and was forced to pay the full price. This is essentially the same type of service I’ve received in the past. No concern for the customer. As I go to my vehicle to leave, I see they so graciously left me with all of their trash in the vehicle. Thanks Lucas and to the whole Service Dept. I felt so valued and heard as a customer. I’ll never be back. More

ETAs for windshield replacement were wrong and had to call for updates. Once the windshield was in no one called me to schedule the appointment. Wasn't scheduled until I eventually called asking for an u call for updates. Once the windshield was in no one called me to schedule the appointment. Wasn't scheduled until I eventually called asking for an update...then had to wait a week for the windshield replacement day. Once that day came, windshield was replaced as expected. More

Every thing went smoothly and they were very professional. They addressed all my concerns. It was great professional. They addressed all my concerns. It was great More

Needed to have wheel locks removed. Dealer was able to remove them Others tried but failed Dealer was able to remove them Others tried but failed More