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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
2,224 Reviews

2,224 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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February 29, 2024

Excellent service, prompt follow ups, great positive attitude. There was great communication regarding the findings and fixes to the identified problems More

by brent.leisenring
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Mar 01, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Brent! We're delighted to know that you had a positive experience with our service team at Olathe Dodge Chrysler Jeep Ram. We always aim for prompt communication and excellent customer care! Thanks for your feedback.

February 29, 2024

Failed to execute a routine oil change, car had to be towed back, detailed to remove oil that sprayed all over engine and undercarriage. Oil change was repeated. Car was returned after two days. Didn't f More

by jconnor9
Purchase Time
Recommend Dealer
No
Employees Worked With
Rainer Moje, Rainer Moje
Mar 01, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

I'm sorry to read about your recent experience with us. This is certainly not the level of service we aim to provide and it's clear that we fell short in this instance. We value all our customers' business and would like an opportunity to make things right for you. Please reach out at your earliest convenience so we can discuss further how best to resolve this issue - Thank you, - Tony Acock - Service Manager - 9137803700

February 28, 2024

The wait time for the express lane was awhile but Kassidy did a great job. More

by mjeawilliams
Recommend Dealer
Yes
Employees Worked With
Kassidy Kroesen, Kassidy Kroesen
Feb 28, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We really appreciate you taking the time to leave Olathe Dodge Chrysler Jeep Ram this awesome review, thank you!

February 28, 2024

Oil change & Tire rotation took much longer than expected (3 hours). Felt pressured to upsell services, which is a new experience at this facility. More

by kc_scout
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kendrick Lintecum
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendrick Lintecum
Feb 28, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to learn that your recent visit didn't meet expectations. Our goal is always to provide efficient service and clear communication without making you feel pressured. We'd appreciate the opportunity to discuss this further with you, so please don't hesitate to reach out at a time convenient for you. Thank you, Tony Acock - Service Manager - 9137803700

February 27, 2024

Only problem was the time to wait for a oil change Two hours is a long wait More

by johnmccartney9
Recommend Dealer
Yes
Employees Worked With
Shawn King, Shawn King
Feb 27, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your confidence in Olathe Dodge Chrysler Jeep Ram, and for your business. We are grateful to have you as a customer!

February 26, 2024

Great people to work with. Fast and smooth Bought many jeeps from them in the past and will continue to do so More

by sparke24
Recommend Dealer
Yes
Employees Worked With
Jesse Venzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Venzor
Feb 26, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Hi Sparke, we're delighted to know you've had consistently great experiences with us at Olathe Dodge Chrysler Jeep Ram. We look forward to serving you in the future! Safe travels!

February 26, 2024

I had a recall, Shawn said that the parts have been ordered for the recall, technician said the recall doesnt apply to my van, mopar site says the recall is incomplete. Tony Acock who is the manager sa More

by spotlessgroomers
Recommend Dealer
No
Employees Worked With
Shawn King, Shawn King
Feb 27, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to hear about your experience and understand the confusion you must be feeling. Safety recalls are a serious matter, and we want to ensure that all information provided is accurate. We'd like to clarify this situation for you - please reach out at your earliest convenience. Thank you, Tony Acock - Service Manager - 9137803700

February 26, 2024

He didnt listen to a thing i said about what the jeep was actually doing and has his mind set its the temp sensor thats new and its not that i wasted most of a day dropping it off and ubering back and forth More

by Bigd68428
Recommend Dealer
No
Employees Worked With
Rainer Moje, Rainer Moje
Feb 27, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to hear about your experience. We'd appreciate the opportunity to discuss this further with you and find a resolution. Please reach out at your earliest convenience. Thank you, Tony Acock - Service Manager - 9137803700

February 25, 2024

Everyone was very helpful and nice, answering of all the questions I had for them and quite patient with all my questions as well. Outstanding services, I'm very pleased. More

by archrist
Recommend Dealer
Yes
Employees Worked With
Joshua Scudder, Joshua Scudder
Feb 26, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're so glad to know our team at Olathe Dodge Chrysler Jeep Ram was able to assist you and answer all your questions. Thank you for sharing your positive experience with us!

February 25, 2024

Was grossly overcharged . It was rectified because my wife pushed the issue but was at first told that was the price and she needed to understand that labor was in addiction t More

by cspriggs1970
Recommend Dealer
No
Feb 26, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

I'm sorry to read about your experience. Overcharging is not in line with our standards and I apologize for any misunderstanding regarding the labor costs. It's also disappointing that we missed out on delivering a simple service like washing your vehicle, especially after such an issue. We'd appreciate the opportunity to discuss this further and make things right if you're willing - please reach out at Tony Acock - Service Manager - 9137803700

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