Olathe Dodge Chrysler Jeep RAM - Service Center

The dealership mechanical repairs are great. All work has been done professionally and correctly. My biggest complaint is the lack of communication with my recent service advisor. I understand t All work has been done professionally and correctly. My biggest complaint is the lack of communication with my recent service advisor. I understand they have more clients than just myself at any given time. There's absolutely no excuse for never responding to a message sent to them. I had questions and also additional concerns with my vehicle that were completely ignored. My vehicle sat for over a week even though it was scheduled for repairs Wednesday. I did not hear anything from the service manager until the vehicle was ready to be picked up the following Monday. I'm still waiting for someone to contact me about the rental reimbursement for the actual repair time approved through the warranty company the long period of time for rental was unnecessary. If my repairs would have been completed earlier. I brought my vehicle in unscheduled Friday morning my service manager was Josh and he was the one who said that the soonest they could make the repairs would be Wednesday. Friday a technician had already determined that it was just an injector issue. So my biggest complaint here is that after Friday afternoon the day I brought it in, I heard absolutely nothing about the progress or a completed day. other than the initial Wednesday time frame. until it was ready for me to pickup. I had additional rental expenses that I shouldn't have had. The warranty company is covering two days of the 10 plus days of the rental is what Josh said when he contacted the warranty company for approval. I want to keep using this dealership for repairs because the work by the mechanics is excellent and also honest. Communication is vital to me and if I'm not receiving responses to questions and also updates from my service advisor in a reasonable time frame it definitely is frustrating to say the least. More

Poor service overpriced service long wait times go elsewhere and find someone who wants your business elsewhere and find someone who wants your business More

I was told a price and the price changed from what I was told when I went to pay. I cant bring my vehicles into a place where people lie and use sales tactics to try and extract more money without me knowin told when I went to pay. I cant bring my vehicles into a place where people lie and use sales tactics to try and extract more money without me knowing about it beforehand. I would give the dealership zero stars and will spread the word between anyone I come in contact with. More

They need to get the people who quote prices for service on the phone to quote the same price that's actually going to be charged AND make sure you read anything before you sign it.🙃 on the phone to quote the same price that's actually going to be charged AND make sure you read anything before you sign it.🙃 More

Helped in no time. Was very appreciative with Stan and how he jumped on the project. Was very appreciative with Stan and how he jumped on the project. More

Chris was excellent. Friendly professional,caring. Kept me informed through the entire process. I really enjoy working with Chris. He makes the difference in where we go Friendly professional,caring. Kept me informed through the entire process. I really enjoy working with Chris. He makes the difference in where we go for service! More

Different repair but taken care of. The service advisor Luke was great and was a big help. Thank you. The service advisor Luke was great and was a big help. Thank you. More

I was pleased of the service during my visit that day. The gentleman that helped me was pleasant and I did not have to wait too long. I could not remember his name but the service department always has be The gentleman that helped me was pleasant and I did not have to wait too long. I could not remember his name but the service department always has been helpful. More

Nice clean shop and waiting area. There was an issue two visits ago and the service manager kindly sent me a note with a coupon for a free service which was much appreciated. There was an issue two visits ago and the service manager kindly sent me a note with a coupon for a free service which was much appreciated. More

Tanner did a great job. He kept me informed every step of the way. His service was impeccable! He kept me informed every step of the way. His service was impeccable! More