Olathe Dodge Chrysler Jeep RAM - Service Center

The service advisor Hendrick was professional, up front and caring about my car. I feel this needs to be in any organization. Keep up the good work. and caring about my car. I feel this needs to be in any organization. Keep up the good work. More

Very good service. Kept me informed of progress on my jeep . Friendly staff very accommodating Kept me informed of progress on my jeep . Friendly staff very accommodating More

Kassidy communicated very well, and coordinated with Joshua, the previous advisor who dealt with the original battery issue. Joshua, the previous advisor who dealt with the original battery issue. More

Been servicing my car at Olathe dodge for years and several other vehicles over the years..also purchased several cars from here and they haven’t let me down yet! would recommend! several other vehicles over the years..also purchased several cars from here and they haven’t let me down yet! would recommend! More

They worked hard to get parts for my ecodiesel fuel pump recall. Staff very friendly and Stan my service advisor went out of his way to handle my warranty claim. Definitely will continue to use them recall. Staff very friendly and Stan my service advisor went out of his way to handle my warranty claim. Definitely will continue to use them More

Service took longer than expected. Chris said that he entered data incorrectly. Wasn't notified when parts were delivered. Chris said that he entered data incorrectly. Wasn't notified when parts were delivered. More

Poor communication is the major problem. Face to face all seems fine, once you leave they forget you… After 3pm it’s like the phone system goes off line… I sensed a true frustration betwe Face to face all seems fine, once you leave they forget you… After 3pm it’s like the phone system goes off line… I sensed a true frustration between the different departments, phone operators, parts and service reps… The service reps seem to be reactive in their service plan rather than proactive … For example when I would call after the time I was supposed to have been updated on service progress Service advisor gets on the phone, starts conversation by “what is going on” Gee I don’t know you tell me, what other reason would I be calling for? I was glad to get my truck out of there, so far truck runs fine. More

Jesse was aswsome ! !! He is very professional with his work!!! Great Job !!! A great experience overall. !! He is very professional with his work!!! Great Job !!! A great experience overall. More

I turned my vehicle in at 7:30am, with an appointment and didn’t get a diagnosis of the issue until 6pm and was charged $290. I got the same diagnosis from another service center within 15 minutes for free o didn’t get a diagnosis of the issue until 6pm and was charged $290. I got the same diagnosis from another service center within 15 minutes for free on another day. I get the feeling these guys plugged it in and failed to do any research into whether a sensor was bad or whether it was a bad part. More

Steering wheel and touch screen had oil and or grease on them. A complimentary car wash would be welcome. Pick up took 30 minutes, had to ask receptionist if car was coming. That was second time that happen them. A complimentary car wash would be welcome. Pick up took 30 minutes, had to ask receptionist if car was coming. That was second time that happened at service pickup. More