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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
2,194 Reviews
Call Service Center (913) 298-8939

2,194 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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December 19, 2024

Tanner was very pleasant to work with. He kept me updated on the progress of my car. More

by janscan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the kind words for Tanner and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Lucas Kay Service Manager 913-780-3700

December 14, 2024

Perhaps they had an off day. Communication poor three hour wait for oil change for which I had an appointment. More

by mddowd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sebelski
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Lucas Kay Service Manager 913-780-3700

December 14, 2024

Nice and clean. Stan was knowledgeable and made things easy. First time getting any service done here. More

by candacemay86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

It's great to hear that Stan was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Olathe Dodge Chrysler Jeep RAM! Lucas Kay Service Manager 913-780-3700

December 13, 2024

5th attempt failed and also I got big dent on my steering wheel and plastic on dashboard makes noise. On 16k mileage car! Service took more than 1 day and replacement car wasn’t provided. More

by kit.yeremenko
Workmanship
Recommend Dealer
No
Employees Worked With
Kendrick Lintecum
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, Kit, and it's disappointing to learn that we missed the mark here. Lucas Kay Service Manager 913-780-3700

December 13, 2024

Chris was our service manager. He’s always very helpful and keeps us informed every step of the way. More

by mcrosetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sebelski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Lucas Kay Service Manager 913-780-3700

December 13, 2024

It was a terrible experience with worse customer service. I have been giving my business to this location for over 10 years, and I have never had such a bad visit to where I’m thinking about not coming back. More

by tausha68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stan Wilhite
1.0
This rating includes all reviews, with more weight given to recent reviews.
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December 10, 2024

Got the run around with pricing ect. Service department can’t be trusted. Will not recommend to friends and family More

by leeper5380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luke
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Dec 10, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Lucas Kay Service Manager 913-780-3700

December 10, 2024

Very professional and on time Lucas is exceptional in communication and set expectations as well as friendly More

by SUNSCAPE75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thanks for sharing your thoughts about your experience with Olathe Dodge Chrysler Jeep RAM. Lucas and our team appreciate your business and hope to see you again soon! Lucas Kay Service Manager 913-780-3700

December 08, 2024

My contact person became sick so i want able to speak with him for most of the time my vehicle was in the shop. The dealership themselves were difficult to contact. I could usually get to a voicemail but More

by Ty-Po
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kendrick Lintecum
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Lucas Kay Service Manager 913-780-3700

December 07, 2024

Stan was great and hope to have him again on my next visit to Olathe Jeep. More

by mikepresler84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Mike, and it's great to hear about your excellent experience here at Olathe Dodge Chrysler Jeep RAM. Lucas Kay Service Manager 913-780-3700

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