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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.8
2,385 Reviews
Call Service Center (913) 298-8939

2,385 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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December 02, 2024

Awesome place with awesome people. Really helped me with my issue. Will be returning again. More

by KEN.LINTECUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sebelski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendrick Lintecum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Dearing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan Wilhite, Jesse Venzor, Tanner Walker
Report | Print
Dec 03, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the positive comments. We are happy to help and I am glad Kendrick gave you a good experience. Lucas Kay

November 30, 2024

Stan was extremely professional and charming! You are very lucky to have him representing you. More

by haveclubswilltravel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
Report | Print
Dec 01, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

It's great to hear that Stan was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Olathe Dodge Chrysler Jeep RAM! Lucas Kay Service Manager 913-780-3700

November 30, 2024

They lied about getting a rental for my repair, then told me it was covered, then sent a bill in the mail. More

by kgodard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stan Wilhite
Report | Print
Dec 04, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Lucas Kay Service Manager 913-780-3700

November 30, 2024

Associate provided essentially no information about what was found during my oil change, how urgent repairs were, or how long they would take. He seemed completely uninterested. More

by OSTEOCYTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stan Wilhite
Report | Print
Dec 04, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Lucas Kay Service Manager 913-780-3700

November 29, 2024

Service advisor was not informed on our issue. we were Iin for. A sales rep was better informed. More

by kristine.homant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kendrick Lintecum
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, Kristine, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Lucas Kay Service Manager 913-780-3700

November 29, 2024

Was satisfied with the service, did not have to wait a long time to get the appointment, they kept in touch with me throughout, even tho there was a delay in getting the part needed. Thank you! More

by Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan Wilhite
Report | Print
Dec 01, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, Jean, and we're happy to hear that we met your expectations. Thank you for choosing Olathe Dodge Chrysler Jeep RAM, we look forward to having you as a valued customer for many years to come! Lucas Kay Service Manager 913-780-3700

November 29, 2024

Appreciated how quickly I was greeted upon arriving for my appt and how quickly the service was performed. Thank you. More

by KANSASANNSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sebelski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendrick Lintecum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Dearing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan Wilhite, Jesse Venzor, Tanner Walker
Report | Print
Dec 01, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Olathe Dodge Chrysler Jeep RAM. We look forward to having you as one of our valued customers for many more years to come! Lucas Kay Service Manager 913-780-3700

November 28, 2024

I took my vehicle in for a routine maintenance checkup and all they did was change oil and rotate tires. I noticed when I got the car back that the check engine light was still on. I went back in and they More

by mkoepp22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Sebelski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kendrick Lintecum
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Kay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Dearing
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan Wilhite, Jesse Venzor, Tanner Walker
Report | Print
Dec 04, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Lucas Kay Service Manager 913-780-3700

November 26, 2024

Check in process was smooth and text message updates were convenient. Checkout process could be easier and less burdensome. More

by aknight20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
Report | Print
Nov 26, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your candid feedback. We sincerely value your business and hope you will give us another opportunity to serve you! Lucas Kay Service Manager 913-780-3700

November 26, 2024

Excellent service by Luke. He kept me up to date, service was expedient, every concern fixed. More

by whthompson78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Lucas Kay Service Manager 913-780-3700

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