Olathe Dodge Chrysler Jeep RAM - Service Center

Don't know left from right or up from down! I took my 2000 Dodge Durango in to Olathe Dodge to repair a leaking steering rack 02/25/13 invoice S1CS291835 J#6+19HZ1. They somehow managed to put t I took my 2000 Dodge Durango in to Olathe Dodge to repair a leaking steering rack 02/25/13 invoice S1CS291835 J#6+19HZ1. They somehow managed to put the tie rods on backwards when putting it back together! Initially I noticed only a grinding sound when turning completely at or near the maximum turning point as the repair was done before giving the vehicle to be used for my college student. I did drive the vehicle at a later point and noticed the grinding sound almost continuously. I took the vehicle to a local independent mechanic(relative to where the vehicle is now). Goodyear / Great Western Tire in Dodge City KS. The Service department initially was unsure what was going on with it although they identified the same symptom (tie rods grinding against the inside wheel rim). but all "looked to be correct". Kris Schulte asked about recent work that was done that could've been related. I indicated the steering rack replacement by Olathe Dodge. They then ordered a new set of tie rods for a "stare and compare" to the work that was done on my vehicle. Once they saw the newly labeled tie rods from the manufacture they immediately saw that the tie rods were put on incorrectly from the steering rack work improperly performed by Olathe Dodge and were able to correct the problem on the spot! I contacted Bob from the Olathe Dodge service department to explain the situation as likely they had some new or untrained tech use my vehicle as a guinea pig to build their skills on. He did listen however indicate that the work was done by a sr. technician and that the tech assured that the tie rods couldn't be put on wrong (but they were). Needless to say I received no consideration for botched job they did on my Durango. Although I realize new care dealerships are pretty much carpetbaggers selling snake oil and change ownership and all personnel every few years (I think the Dodge/Chrysler/Jeep dealership I bought my 2000 Dodge Durango, 2000 Dodge Neon, 2005 Jeep Wrangler, and 2005 PT Cruiser has changed hands a least a 5 times in the 15 years I've bought all of my cars from them) I really do try to remain loyal to my local shop. It's always frustrating when I take any of my cars to the dealership I bought it and all the names and faces have changed and I have to explain the work their very location has performed on my cars! Needless to say I have given my "local" Dodge/Chrysler/Jeep dealership more than a fair chance to keep my business. I'm glad that today of my previously owned 4 new purchased Dodge/Chrysler/Jeep vehicles I only have 1 left.. and will likely never go back to the brand when looking for a new vehicle. More

My Jeep Wrangler malfunctioned on Thursday, 3-Apr, and was towed to the dealership. Problem was immediately diagnosed, part ordered and vehicle was promised to be ready on Friday, 4-Apr. I received a ca was towed to the dealership. Problem was immediately diagnosed, part ordered and vehicle was promised to be ready on Friday, 4-Apr. I received a call at 0800 on 4-Apr -- Wrangler was repaired and ready for pickup. Jeff Gregory handled from start to finish and kept me in the loop. Very well done. More

Never going back Had an appointment @7am did not get my car back till 3pm then didn't have part to fix it so had to keep the car another day. My car should have been Had an appointment @7am did not get my car back till 3pm then didn't have part to fix it so had to keep the car another day. My car should have been in the shop first day 2 but wasn't ....they had my car till 4pm!! Poor service More

Absolutely worst experience I have ever had. I bought the nicest Dodge truck money could buy, diesel, dually, Mega cab loaded with everything. At 24,000 miles the transmission goes out and they tell me they nicest Dodge truck money could buy, diesel, dually, Mega cab loaded with everything. At 24,000 miles the transmission goes out and they tell me they wont warranty it. Abuse. THEY are the ones that told me the transmission was nearly bullet proof and its not bad. Must be electrical he said. Drive it on in he said. Then they tear it down and its burned up. Abuse? No. I did what they told me to do. $8,772 later my truck is not the same as it use to be. More

Window wasn't working and they charged me 105 dollars to say it was working fine never been ripped off that bad ever in my life for someone to push a button to say it was working fine never been ripped off that bad ever in my life for someone to push a button More