Olathe Dodge Chrysler Jeep RAM - Service Center

2014 Ram Recalls I was in a time crunch due to work commitments and had a very small window to have my truck worked on. Jerry and the service folks were able to get me I was in a time crunch due to work commitments and had a very small window to have my truck worked on. Jerry and the service folks were able to get me in and out of the door fast. I was there for a total of 80 minutes for two recalls. I will certainly come back to trade my truck in or have any work done to it. More

NEVER GO HERE This place is a total scam. I have a 2001 Ram 2500 with the 5.9 Cummins Turbo Diesel and my injection pump was going bad and needed to be replaced. I This place is a total scam. I have a 2001 Ram 2500 with the 5.9 Cummins Turbo Diesel and my injection pump was going bad and needed to be replaced. I took the truck in to get it diagnosed just to make sure it was truly my injection pump that was going bad and it was. They quoted me $4300 to replace the pump. I called several diesel repair shops and the price ranged from $1400 to $1700 including parts and labor with a brand new pump, not a remanufractured. I ended up getting it replaced for $1500 This joke of a service department wanted to charge me $4300. This place is a total scam and will rip you off any chance they get, they do not care about getting you a good deal. Never go here unless you want to pay more then DOUBLE for the same exact service. More

Slow Response Time Purchased a brand new Chrysler 200S about 3 months ago. Within a couple of weeks I noticed a gash in my leather seats (that didn't come from me), pass Purchased a brand new Chrysler 200S about 3 months ago. Within a couple of weeks I noticed a gash in my leather seats (that didn't come from me), passive entry only working sporadically, and my headliner falling down around my door jams. After wasted days of leaving my vehicle with them at their dealership, un-returned phone calls, an overall lack of communication and xxxx poor customer service, I'm still waiting for a new headliner to show up from a different dealership. Maybe I can get that within the next 3 months? Any dealership that doesn't prioritize customers that have purchased brand new vehicles off of their floor and brushes them off with "We'll get back to you when the parts come in", or "Sorry its still not here yet" is a dealership I would think twice about patronizing. In the modern world with Fed-Ex, UPS, and other freight carriers any legitimate car dealership would have a part in the door in a matter of days, not weeks or months. Won't be buying another vehicle here! More

#1 in customer service! This dodge dealership is always a enjoyable experience. They are not only just about making money, but keeping and maintaining life long customers. I This dodge dealership is always a enjoyable experience. They are not only just about making money, but keeping and maintaining life long customers. I would only trust my dodge 3500 to this dealership. I feel so welcomed and excited every time I come to Olathe Dodge. The service department service advisors is second to non. A special thanks to Mr. Jacob Todd, Mr. Mike Moutray Jr. And Mr. Webster-Lyon. They are personally responsible for keeping me as a life time customer. Thank you! More

We always enjoy going to Olathe Dodge Chrysler Jeep RAM When my husband and I arrive we are always greeted by name, by both the service manager, Mike Jr., and our salesman, Mike Sr. They know exactly how t When my husband and I arrive we are always greeted by name, by both the service manager, Mike Jr., and our salesman, Mike Sr. They know exactly how to handle my husbands personality, we are never disappointed with the outcome of any situation, whether it is purchasing a car or having work done on our existing vehicles. This last time we went there to have our vehicle serviced and drove out with a new car instead! More

service dept. Bought a 2011 used ram 1500 from dealership. Purchased the 20 free oil changes and tire rotation w/agreement. So i had my first oil change done and th Bought a 2011 used ram 1500 from dealership. Purchased the 20 free oil changes and tire rotation w/agreement. So i had my first oil change done and the serviceman came back and said i needed a front end alignment and my transfer case fluids were cloudy and needed changed total over 400.00. I told them not now and to just do the oil change. So my next oil change came to be and took it to lees summit dodge since i live closer to. And they said everything is good to go and all services checked out green with no problems on there multi point inspection. I even mentioned to them before hand i might need service on transfer case and alignment. Bottom line olathe dodge lied about needing extra work done just to make a buck. Also sitting in the service waiting room. Everyone in the whole room (not joking) needed a front end alignment for 69$. Id like to say thank you lees summit dodge for not lying to me just to make a buck. And for olathe dodge i will try my hardest to spread the word of your money hungry scam More

Service Justin has been in charge of the service on my vehicles for several years. He has always been kind and helpful. Justin always goes the extra mile to Justin has been in charge of the service on my vehicles for several years. He has always been kind and helpful. Justin always goes the extra mile to make sure I am satisfied with the work that is done on my Jeep. I don't dread taking my Jeep to be serviced I actually look forward to it! More

Setting the standard for customer service!!! Mr. Moutray Jr has set the standard for customer service and satisfaction!!!!!! Being a war veteran and having difficulties communicating clearly, Mr. Mr. Moutray Jr has set the standard for customer service and satisfaction!!!!!! Being a war veteran and having difficulties communicating clearly, Mr. Moutray Jr was extremely helpful and very patient with me, it was greatly appreciated!!!! Me being inexperienced when it come to my dodge 3500, Mr. Mourtray Jr made sure that I was well informed and explained to in detail about the issues I thought I had, it end up being no issues at all. My truck will only come to Olathe Dodge Ram service department. Thank you Mr. K. Moore More

They take care of there customers !!!! I recently bought a 2005 Jeep Grand Cherokee with 50k miles from Olathe Dodge Jeep Chrysler and Mike G was my salesperson. The Jeep only came with a s I recently bought a 2005 Jeep Grand Cherokee with 50k miles from Olathe Dodge Jeep Chrysler and Mike G was my salesperson. The Jeep only came with a standard warranty. Shortly after the warranty things started to go horribly wrong on the vehicle. I was not mad or irate but went in and talked to Mike G and expressed my concerns. Mike took me to his boss and I explained the problems I was having with the vehicle. Troy then said "Bring the vehicle in and I will take care of it." and did they. They fixed everything that was going bad and sent a happy and future returning customer home with a great used car. PS. It's got a Hemi !!! Thanks Mike G. appreciate you hard work. I will be back. More

2 days before Christmas and my car breaks down. My Service Advisor, Justin Gilmore, kept me informed of the progress from start to finish. He promised I would have my car in time to leave town for My Service Advisor, Justin Gilmore, kept me informed of the progress from start to finish. He promised I would have my car in time to leave town for Christmas. He explained, to the finest detail, what was wrong with my car, what had to be replaced and quoted me a price. All in All, a very good experience with Olathe Dodge Chrysler Jeep Service Department. Will return to Olathe Dodge when I need work performed on my car. Thank you Olathe Dodge. More