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Olathe Dodge Chrysler Jeep RAM - Service Center
Olathe, KS
1,996 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,996 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center
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April 08, 2017
Terrible service Bought my Dodge ram in 2014 it has had starting issues for three years. I was told I'm.making a big issue out of nothing that it doesn't always start. Bought my Dodge ram in 2014 it has had starting issues for three years. I was told I'm.making a big issue out of nothing that it doesn't always start. I've also had other issues w def system. They could care less and are condescending when I am stranded w my special needs daughter on the side of the road. They tell me it never happens to them.when I bring it in for anything. I think a $65,000 truck.should start! More
by Karen 234
Employees Worked With
Michael Moutray Jr
Helpful March 24, 2017
Recall--fail Jeep nagged me for months to have recall work done on my Wrangler's heated mirrors and I relented and had Olathe Jeep do the work. Ever since, I have Jeep nagged me for months to have recall work done on my Wrangler's heated mirrors and I relented and had Olathe Jeep do the work. Ever since, I have an annoying vibration every time I close the door. I should have ignored the recall! More
by Pgwitwer
Employees Worked With
I have no idea who Did the work.
March 20, 2017
Terrible Customer Service I bought my SUV here about three- four years ago. I love it (even though it has had many issues). I live about 30-40 minutes away, so coming here for I bought my SUV here about three- four years ago. I love it (even though it has had many issues). I live about 30-40 minutes away, so coming here for every problem was not ideal, but they would take care of me each time. If I needed a rental they would cover it. Any issues were covered. Up until some reason my car landed itself in there shop due to some hose breaking, killing the radiator and a gas head, I believe. I also had made sure to buy the 10 year extra warranty, and for some reason it was not covered, even though the hose that caused it was, they couldn't "link them together". So yes a two- three year old BRAND NEW car had to replace $1,000, even with this extended warranty. They had my car a week, they called me to aware me of cash in my console. I said I wasn't able to drive all the way to Olathe just to move it, and drive back home, due to my crazy work schedule. They let me know that they knew it was there and to always keep my car locked up. I will add I had to rush out of the car when it was towed, due to being stuck in Overland Park, having to get a tow on a Sunday and a ride, so I was not able to gather everything, before it got to the shop. I had an iPod in there as well. When I came to pick up my car, they were closing, so by the time I got my car looked it over, noticed the iPod and cash were missing, no one was to be found. I talked to a sales men who told me to give the manager a call the next day. To shorten this up, he blamed me for leaving it in my car, claimed he did not see an iPod (yes it is still "missing") and told me he told me there was money in my car and to come collect it. Claimed they do not have cameras around there to check. I even spoke to the highest manager there, and he had nothing to say. He acted so dumbfounded that I was upset, kept asking what do I want him to do, I wanted my money and iPod back, (they also knew how much was in my console as they counted it, which I don't believe should of been done, if it was in the console leave it be nothing needed to be touched in it). It was a complete joke, and a year later I tried calling and contacting them for information on my warranty, seeing as I never will be back there, and NO ONE will answer or call me back with my information. Its a joke. I would never recommend anyone ever going there! They back up there mechanics who clearly stole, as they told me only three people had access to my car. Its upsetting too because of all the issues I've had, should have been covered and taken care of. I liked going to where I bought and worked with so if any issues kept happening they couldn't blame others. More
by brunette590
Employees Worked With
Mike Service Supervisor
March 15, 2017
Outstanding Service I have bought seven Chrysler vehicles in my lifetime and always went to Olathe Dodge for my service. Mike and Jake helped me out and did an outstandi I have bought seven Chrysler vehicles in my lifetime and always went to Olathe Dodge for my service. Mike and Jake helped me out and did an outstanding job and got my truck done 2 days earlier than what i was told and they went above and beyond my expectations. More
by mkaminsky
Employees Worked With
Jacob Todd, Michael Moutray Jr
March 13, 2017
Service Department Just wanted someone to know what a great service Department you have. We live in Ponca City Oklahoma and my wife was there attending a meeting with Ph Just wanted someone to know what a great service Department you have. We live in Ponca City Oklahoma and my wife was there attending a meeting with Phillips and as she was leaving her motel her cars water pump went out, so she called your dealership and talked with Jerry and Mike Jr. They called a tow truck and picked her car up and made arrangements to get her to her meeting. While she was in her meeting they fixed her car. Thank you for being a blessing for her when she was so far from home. You guys are AWESOME! Thank You Scott Ingram PS Hope I marked the right service managers. More
by Scott Ingram
Employees Worked With
Michael Moutray Jr, Jerry Peoples
March 11, 2017
started out bad but ended well I had originally posted a negative review but Kevin called and made this right ...thank you they had charged for removing a couple of bolts when we I had originally posted a negative review but Kevin called and made this right ...thank you they had charged for removing a couple of bolts when we could have done it ourselves but all is well now Jason is still rude though More
by Jewlee05
Employees Worked With
Jason Sheafer, Kevin Lawyer
March 04, 2017
Exceptional Service Brought in Wrangler for minor warranty repairs. Jacob, service advisor, was courtious and respectfull of my time. They always ensured the repairs wer Brought in Wrangler for minor warranty repairs. Jacob, service advisor, was courtious and respectfull of my time. They always ensured the repairs were made correctly and I was completely satisfied. Well done, as I highly recommend this dealership to all my Jeep friends. More
by Blake Chaplin
Employees Worked With
Jacob Todd, Tyler Blaser
February 16, 2017
Oil Change Chance Edwards did a great job at customer service today during my oil change. He was helpful, descriptive, and courteous. I was in and out in 30 minu Chance Edwards did a great job at customer service today during my oil change. He was helpful, descriptive, and courteous. I was in and out in 30 minutes. More
by Mark Schlicht
Employees Worked With
Chance Edwards
February 16, 2017
Personal Service Michael always provides excellent and friendly service. He exibits a genuine interest in taking care of the customer as soon as they arrive. With many Michael always provides excellent and friendly service. He exibits a genuine interest in taking care of the customer as soon as they arrive. With many service centers to choose from, the personal service is what sets this one apart. More
by Steven
Employees Worked With
Michael "Rocky" Croft
February 14, 2017
Horrible- stay away from them. If I could give a 0 (zero) star I would. They are super nice to you and talk to you non stop when you are in the process of buying a vehicle. Once you If I could give a 0 (zero) star I would. They are super nice to you and talk to you non stop when you are in the process of buying a vehicle. Once you have completed that process, it's all down hill from there. I have never had such poor quality of work and/or customer service in my life. I bought my vehicle new and came back during the warranty time for oil changes/tire rotations/tire checks/alignments/etc. I have never had a company mess something up so many times and not take responsibility for what they have done. I have left numerous times and by the time I got home I was leaking oil because they didn't screw the filter on tight enough, but they always state "I must of done something on the ride home." They refused to put more oil in until I paid for the extra that I have lost. I have got my tires checked for low air multiple times and by the time I got home and get back to my vehicle the next morning my rim was sitting on the ground. After I called back to the service department to explain what was going on since I was just there the day before for the same tire. They told me that I did something while driving and I WOULD have to pay for my SUV to be towed up to the Olathe Dealership and pay to have the tire fixed. I ended up going to "Discount Tire" and they fixed it FOR FREE when it wasn't their fault. Dodge ended up breaking the valve while putting the tire back on the rim, but refused to fix it. I have had scratches and dents in my vehicle after they have worked on it and it's always "you must have done something on the way home." These are just a few examples of how poor of work and customer service The Olathe Dodge is. I would NOT, definitely NOT recommend ANYMORE to buy, sell, or have any work done by you people. Very disappointed in any business that you offer. More
by ZSMorehead
Employees Worked With
Travell Wilson
