Olathe Dodge Chrysler Jeep RAM - Service Center

In and Out!! I have used the service area for the last 3 years and have never been disappointed in the friendliness, speed and professionalism of the service area. I have used the service area for the last 3 years and have never been disappointed in the friendliness, speed and professionalism of the service area. More

Recent Service Appt. I brought my 2016 RAM 2500 in because I had received a number of recall notices. So, I called and scheduled it to be looked at yesterday. When I d I brought my 2016 RAM 2500 in because I had received a number of recall notices. So, I called and scheduled it to be looked at yesterday. When I dropped my truck off, I spoke with an advisor and told him on top of the recall notices, I would like the blower motor to be looked at as it makes a noise when you have the air on and ceases when you turn it off. Also, I pointed out my driver’s license light on the bumper was dangling lose and I would like it fixed if possible. He stated he would take care of it and took the keys and I left. Twice throughout the day I called to check on the status because if I wasn’t able to get the truck back I was going to rent a car. He assured me it would be done and on the second phone call he told me it was done and I could come pick it up. This was at 4:05 p.m. Upon arrival, I checked out at the counter and noticed there was no charge but the only work that was done was the recall work. When they brought the truck around, I went to the back and noticed the driver’s license light still dangling. I went back in and asked about the light and the blower motor. He said, “oh yeah, the light is missing a bracket and I looked it up, I think it’s like $40 dollars. Do you want me to order that in?”. Now, what I want to know, is why he never called and relayed this to me throughout the day? Also, why it was never mentioned and I was going to be allowed to just pick up my truck and drive it away without anyone saying anything? If I didn’t want it fixed, I would have never pointed it out! As for the blower motor, he said they looked at it and couldn’t get it to make the same noise. When if you sit in the truck I can point it out to you immediately! My biggest issue was there was no communication throughout the day and I was allowed to pick up the vehicle without an explanation of any of the work I asked about being done. Very poor customer service! More

Great Service Service Advisor was excellent. I've worked with him in the past and he's always made me feel that he will take charge and make sure things are taken Service Advisor was excellent. I've worked with him in the past and he's always made me feel that he will take charge and make sure things are taken care of. This visit was a quick safety recall that entailed a quick programming change. Instead of making me wait, he got me right in and I was done in less than 20 minutes. More

First time using the Express Fantastic. Oil change, lube and filter...Out in 20 minutes very friendly staff...this was my first oil change and it was free, as promised when I boug Fantastic. Oil change, lube and filter...Out in 20 minutes very friendly staff...this was my first oil change and it was free, as promised when I bought my Jeep there More

Jesse was very courteous and expedient to take care of my cI I was attended to and helped immediate. Very courteous and reasonably priced. Jesse was very kind and made me feel confident in the situation with my I was attended to and helped immediate. Very courteous and reasonably priced. Jesse was very kind and made me feel confident in the situation with my vehicle. I appreciated the time and courtesy while I waited. All staff was very pleasant. Thank you. More

service on vehicle can't thank Jerry enough for all the work he and the mechanic got done on our vehicle to make it safe, but this would not have happened if the work do can't thank Jerry enough for all the work he and the mechanic got done on our vehicle to make it safe, but this would not have happened if the work done on previous visit had been done correctly by your service dept., this is the only service center we have used on this vehicle thinking each time it was taken in good, reliable, correct service would be given to us, not a quick in & out service & giving us back a vehicle that was not really safe to have on the road!!!! More

AWESOME EXPERIENCE Thank you thank you thank you! We recently moved to Kansas City from Dallas, TX where we had been with the same dealer for 8 years. We tried another d Thank you thank you thank you! We recently moved to Kansas City from Dallas, TX where we had been with the same dealer for 8 years. We tried another dealership here that will remain nameless and they were just horrible which added additional stress to an already stressful time. We happen to find your dealership while we were out running errands and decided to give you guys a try. You guys blew it out of the park, great customer service, friendly staff from the Service person to the rental car staff! We will be back for our future services and more!! More

First oil change of new Jeep He was very friendly, very professional and took time to make sure everything was explained to me and that I was satisfied and understood everything t He was very friendly, very professional and took time to make sure everything was explained to me and that I was satisfied and understood everything that was going on. More

Came in for my first oil change on my new Journey My experience was great. Rockie got my car when I got there, and he was very nice. When I went to leave he was great sgain. He was very friendly, and My experience was great. Rockie got my car when I got there, and he was very nice. When I went to leave he was great sgain. He was very friendly, and asked if I had any questions. It was great customer service. More

Did NOT solve my problem on My 2018 Durango R/T Came in with my just turned a year old Dodge Durango with a BAD ODER coming out of my vents when the A/C or HEAT is on. The service rep had everythi Came in with my just turned a year old Dodge Durango with a BAD ODER coming out of my vents when the A/C or HEAT is on. The service rep had everything checked out and suggested that I GO purchase a can of disinfectant and take care of the issue myself!! I can't believe that my car is the only one with this issue and you would not have this product on Hand. I even purchased the extended warranty for 150,000 miles and this is the type of service I get! More