Olathe Dodge Chrysler Jeep RAM - Service Center

Service above and beyond I recently purchased a 2019 Ram 1500 Laramie and for some reason the rear wheel shields were not included with the vehicle. I also needed new step ra I recently purchased a 2019 Ram 1500 Laramie and for some reason the rear wheel shields were not included with the vehicle. I also needed new step rails installed. Once the parts came in I set up an appointment and when I arrived the vehicle was quickly taken to service for my installs. Usually the customer is not allowed in the service area so we really have no idea what is actually happening with our vehicles. This time my vehicle was located at the back door and I was able to observe everything. Pedro was the technician assigned for my install. He started with the step rails and in less than 15 minutes both sides were installed and ready for use. He then started working on the shields and this is where Pedro really impressed me. Pedro told me this was the first 2019 he had done and unfortunately the new parts did not come with instructions. He started on the drivers side and was having some issues with the new part lining up with the preexisting holes. He went to the passenger side and thought he had installed the shield correctly. However, when he went back to the drivers side he realized that a few clips from the old shield needed to be removed and used on the new ones. Once he installed the drivers side he immediately went to the passenger side, removed what he had installed and reinstalled the shield correctly. As he was wrapping up the install I noticed that a screw had missed the clip and was pushing up the guard. I advised Pedro of this and he quickly got his tools back out and fixed the issue. This was a new process for Pedro and I was sincerely grateful that he took the time to figure out what needed to be done for the shields to be installed correctly. If he hadn't taken this time I would have for sure been required to bring the vehicle back in. The service by Pedro is truly an example of great customer service and going above and beyond to see that everything was done correctly. More

Good experience. Came in for recall work on air bags. Very polite young man met me in the bay. Took my information and told me where I could wait. I did tell him the t Came in for recall work on air bags. Very polite young man met me in the bay. Took my information and told me where I could wait. I did tell him the truck is clean and I would appreciate getting it back the same way. 😠 passenger side air bag cover covered with diet/grime. Smudges on the passenger side windshield. But the work was done in less than 45 min. Do I was happy with that aspect. More

A/C is faulty 3 trips (one each summer) to have the A/C checked. Ist summer the service dept told me my jeep never did have freon put in the a/c at the factory. 2n 3 trips (one each summer) to have the A/C checked. Ist summer the service dept told me my jeep never did have freon put in the a/c at the factory. 2nd summer the service dept couldn't find the problem. 3rd summer ( recent visit) service dept couldn't find a definitive problem, but stated that there was no freon in the a/c. Possibly from a very slow leak. Freon was put in. More

20K service I had a pleasant experience bringing my Chrysler Pacifica into the express service. Jessi was very helpful. My visit only lasted 45 minutes and the se I had a pleasant experience bringing my Chrysler Pacifica into the express service. Jessi was very helpful. My visit only lasted 45 minutes and the service man found a nail in a tire and fixed it. More

Thrilled with my new Jeep! Mike Moutray was great. He answered all my questions. Was very helpful in our decision on which vehicle best fit our needs and wants. Would highly rec Mike Moutray was great. He answered all my questions. Was very helpful in our decision on which vehicle best fit our needs and wants. Would highly recommend asking for him at this location. More

Always a great experience! I always get fast,courteous service. I have had opportunity to work with all departments, and have encountered very knowledgeable and friendly people I always get fast,courteous service. I have had opportunity to work with all departments, and have encountered very knowledgeable and friendly people. They are simply, the best! More

Fast friendly service. Every time I go into get my oil changed and tires rotated I have received exceptional service. No one tries to sell your additional items like filter Every time I go into get my oil changed and tires rotated I have received exceptional service. No one tries to sell your additional items like filters,tires,brakes unless they are needed. Then they will provide price info and not push you to buy right now! More

Great experience I decided to take my Cherokee to Olathe DCJR for service after having services performed at another dealership whose customer service I did not apprec I decided to take my Cherokee to Olathe DCJR for service after having services performed at another dealership whose customer service I did not appreciate. From the moment I called Olathe to set the appointment, I felt better about using them. They were kind on the phone, kind when I arrived and kept me updated on what they were doing, unlike the prior dealership I went to for service. I will most definitely be using them for any future services that are needed. More

Safety recall fixed. Received safety recall notice in the mail, called dealership and they immediately scheduled service. Dealership completed recall work in less that an Received safety recall notice in the mail, called dealership and they immediately scheduled service. Dealership completed recall work in less that an hour. As usual, service was excellent. More

Recall repair They were great with our repair! Everyone is knowledgeable, friendly and professional! Also very prompt! I would be very happy to recommend Olathe They were great with our repair! Everyone is knowledgeable, friendly and professional! Also very prompt! I would be very happy to recommend Olathe Dodge Chrysler to everyone I know. More