Olathe Dodge Chrysler Jeep RAM - Service Center

Great People; Great Price; Simple Process! Just brought my 2018 Jeep into the Express Lane to have my first oil change. Fantastic experience with Michael! Since I leased my Jeep from their de Just brought my 2018 Jeep into the Express Lane to have my first oil change. Fantastic experience with Michael! Since I leased my Jeep from their dealership and it was my first oil change it was at no charge as promised. I've just had such an all around great experience here because of the great people that work here! Thanks Frank & Micheal! More

Don't expect Olathe Dodge to support you in the long run. I had a ten year service history with this dealership specifically because I bought a car with a lifetime warranty and I wanted a personal relationshi I had a ten year service history with this dealership specifically because I bought a car with a lifetime warranty and I wanted a personal relationship with the service department in case I needed help getting Chrysler to back their warranty. It turned out that I had it backwards because Chrysler was more than helpful in supporting their warranty, but Olathe Dodge was the company that was refusing to admit to a mistake that they made. After weeks of attempting to get the service manager to send a letter to Chrysler explaining the situation, Chrysler finally decided that the dealership was not going to admit to the mix-up and they went ahead and reinstated the warranty without the letter. It is almost eerie how over-eager they seem to be in the customer service department, knowing now how quickly they will throw their loyal customers under the bus when the chance comes up. More

They didn't try to take care of my issue I have my car serviced at Olathe Dodge and I had scratches on my headlights try to get it resolved and they act like I was trying to get over on them I have my car serviced at Olathe Dodge and I had scratches on my headlights try to get it resolved and they act like I was trying to get over on them More

Excellent staff I was treated like a queen! Jessi listened to my concerns and I received prompt and excellent service. I recommend service at this dealership with no I was treated like a queen! Jessi listened to my concerns and I received prompt and excellent service. I recommend service at this dealership with no reservations More

As promised! I took my Jeep in for a recall and also a small software issue. While there, the service advisor noted that it was time to check several other things I took my Jeep in for a recall and also a small software issue. While there, the service advisor noted that it was time to check several other things. They completed those services at a minimal cost along with the original issues--all in less time than predicted. It was a good experience all the way 'round. Donetta Shaner More

Everything went smoothly. Vehicle works as promised. I had to drop off my vehicle without an appointment due to inability to get it started. No complaints from the service department - they took the veh I had to drop off my vehicle without an appointment due to inability to get it started. No complaints from the service department - they took the vehicle and got it running again. Thanks! More

Disgusted Came in for a service appointment yesterday with great expectations, all to come crashing down. When I pulled in the drive I waited several minutes st Came in for a service appointment yesterday with great expectations, all to come crashing down. When I pulled in the drive I waited several minutes standing next to my car before I was acknowledged to start. When I was finally greeted that is when my stomach started to churn in disgust. I do not know how in today's society that it would be permissible to allow your employee's to chew tobacco while talking to customers. The adviser spit into a trash can about every 30 seconds or so while checking me in. This is unacceptable in any customer service roll to me. I would hope that this is an isolated incident. More

Great Customer Service! Jake has been helping me ever since I purchased my car and brought it there for service. I am very particular with this car as it is a rare collectab Jake has been helping me ever since I purchased my car and brought it there for service. I am very particular with this car as it is a rare collectable Viper in museum quality, so how it is handled is extremely important to me. Jake takes every step possible to ensure this happens and goes out of his way to communicate what is happening and delivers on his promises. He works through any problems efficiently and is an advocate for the customer making sure repairs are handled as cost effectively as possible while fully addressing the issue. I have other collectible and rare vehicles but none of those dealerships (all very high-end boutique brands) make me feel as comfortable as Jake does to leave the car in his possession. More

Quick and Honest Service I brought my Dodge Ram in for service when the malfunction indicator lamp came on. Despite being busy, Eiris was quick to get back to me to let me kn I brought my Dodge Ram in for service when the malfunction indicator lamp came on. Despite being busy, Eiris was quick to get back to me to let me know there was nothing wrong and got me back on the road. I would definitely recommend the Olathe Dodge service department. More

Excellent service I called to have a recall taken care of for my Ram truck. I was told there were actually two to be completed, given information on the time it would I called to have a recall taken care of for my Ram truck. I was told there were actually two to be completed, given information on the time it would take to do them both, offered alternative transportation and given a quick appointment to get the work done. The whole process was painless and best of all at no cost. : _ ) I have had wonderful experiences with all of the staff I have had connections with, both sales and service. They have my vote on taking care of their customers! Love the truck too! More