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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
2,318 Reviews

2,318 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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March 14, 2019

Always a good experience I definitely recommend this dealership. Great employees. Never push you to do something. I will purchase my next vehicle here as well as get services More

by neastep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know the name of my service guy, Karl Petersen
Mar 18, 2019 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the kind words and the review.

March 14, 2019

Lack of information, high prices Service techs didn't provide me with the necessary information regarding the diagnostic fee (over $180). They wanted $2000 for a heater core replaceme More

by 09Caliber
Recommend Dealer
No
Employees Worked With
Unknown
Mar 18, 2019 -

Olathe Dodge Chrysler Jeep RAM responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Mike Moutray, Service Manager, 913-780-3700

March 14, 2019

The service writer was great. He was very professional and he was very good and personal explain everything that they were going to do and he explained how much warranty was left i More

by burkebettis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Drew
Mar 18, 2019 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the kind words and the review.

March 14, 2019

Service The best service I've had in my car. It's a good price for an oil change. But the cost to the mechanical issue is so expensive. More

by FABIOREBECHI30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiris Webster-Lyons, Jacob Todd, Michael Moutray Jr, Jerry Peoples, Michael "Rocky" Croft, Chance Edwards, Jared Drew, Anthony Slattery
Mar 18, 2019 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the kind words and the review.

March 14, 2019

Buy the protection plan no matter what. I had rented a Jeep Compass from this location. As I was driving to Atlanta on East St. Louis highway. Two meteorite rocks happened to hit the windshi More

by Sean314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olathe Rental Staff
Mar 18, 2019 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the kind words and the review.

March 14, 2019

Oil change Fluids not checked. Tire pressure not checked. This is simething that is rasy to do and is listed to be done on paperwork provided. Thanks More

by jamesflanders22!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who i worked with
Mar 18, 2019 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the kind words and the review.

March 14, 2019

Always a pleasure to visit the express lane My service advisor is Rocky, and he always makes sure that everything that needs to be done is finished in a timely manner. He’s like family! More

by critterzzz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael "Rocky" Croft
Mar 18, 2019 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the kind words and the review.

March 14, 2019

Great customer service! The guys are very courteous and fun to chat with! They always treat me like a friend and I appreciate them being that way instead of rude and stuffy. More

by CYNTHIAKBISHOP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiris Webster-Lyons, Jacob Todd, Michael Moutray Jr, Jerry Peoples, Michael "Rocky" Croft, Chance Edwards, RJ Prim, Jared Drew, Anthony Slattery
Mar 18, 2019 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the kind words and the review.

March 14, 2019

Excellent service Staff was very friendly and helpful. One guy I was talking to even took my truck to get washed. He didn't have to do that but did it anyway I thought More

by STEVEMCQUERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cant remember any names
Mar 18, 2019 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for the kind words and the review.

March 14, 2019

Dash and nav system blacked out Dash settings all off and dark. No loaner cars. Stereo nav all dark too. Nothing like dealing with a luxury car service center. Looks like a gap under More

by brmason1972
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Didn't get names
Mar 18, 2019 -

Olathe Dodge Chrysler Jeep RAM responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Mike Moutray, Service Manager, 913-780-3700

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