Olathe Dodge Chrysler Jeep RAM - Service Center
Olathe, KS
2,382 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center
Bad service, poor communication and excessive prices I had to wait 30 minutes because they couldn't find my car and they brought me the wrong car This was my second time at the same dealer and both times had to wait 30 minutes because they couldn't find my car and they brought me the wrong car This was my second time at the same dealer and both times were very bad experiences. More
Excellent service, staff! Needed an unexpected repair. They diagnosed quickly and had repairs done same day. Have me a ride home while repairs were being done and picked me up Needed an unexpected repair. They diagnosed quickly and had repairs done same day. Have me a ride home while repairs were being done and picked me up when complete. A+ More
Luke the service man was very informative about what was happening with my car as well as being very courteous and helpful happening with my car as well as being very courteous and helpful More
Express lane three hour wait. No communication from service advisor. Was very disappointed. I've never been ignored like I was. My seat was not only moved back but down and th No communication from service advisor. Was very disappointed. I've never been ignored like I was. My seat was not only moved back but down and the seat reclined when I finally got it back More
Very helpful and informational on what was needed during service and was kept up-to-date on all information due to service on my vehicle service and was kept up-to-date on all information due to service on my vehicle More
We had an 8:30 am appointment scheduled and we dropped our vehicle off at 8:30am. After explaining the issue I was told they would do a diagnostic check and let me know what they find. I contacted the ser our vehicle off at 8:30am. After explaining the issue I was told they would do a diagnostic check and let me know what they find. I contacted the service center that afternoon to get an update on our vehicle since I hadn't heard from them yet. They ended up keeping the vehicle overnight because I guess they didn't get around to doing the diagnostic check that day. The next day after reaching out again for an update I was informed they'd need to talk to the service technician to see how it was going. They never contacted me so I had to call again and was finally given an update. Rather than have them perform the suggested service I opted to come and pay for the diagnostic check and get our vehicle. Poor communication and slow service. More
Drop my car off for a 7:30 AM appointment on a Tuesday, received exactly one phone call from the dealer at 4:45 PM letting me know my car was not going to be ready. Discovered they did not even get it in t received exactly one phone call from the dealer at 4:45 PM letting me know my car was not going to be ready. Discovered they did not even get it in to look at until 2 o’clock the following day,and still no communication from the dealership. I finally went back on Thursday afternoon and took the car back because they had not completed any work! More