Olathe Dodge Chrysler Jeep RAM - Service Center

My service center time Came in with engine power off issues. Had appointment at 1030. They said from start they were a little behind but my truck would get in soon. Asked a Came in with engine power off issues. Had appointment at 1030. They said from start they were a little behind but my truck would get in soon. Asked a few detail questions about recreating issue. Got a call after a few hours detailing what they researched and fixed. This fix is a UConnect fix and they detailed the steps to get the update. Very professional service. More

Poor customer service, Damaged my car, issues ongoing Do not take your car to their service department!!! Took my car to the dealership several times for a warning light for the front collision warning. T Do not take your car to their service department!!! Took my car to the dealership several times for a warning light for the front collision warning. The first time they had it there for 3 days and when I picked it up the same warning light came on. I called as soon as I picked it up and the service advisor asked me to take it back in. Took it back a second time and they had my car for 8 days! They did not update me on what was going on until day 7 when they called to tell me my car was damaged and that was the cause FCW warning light. I explained to them that they had the car the week before and it had no damage, that I had looked at the car the week before trying to clean the sensor for the warning light and it was not damaged, that the service tech never mentioned any damage. I let them know that every time I called to get an update they told me they were looking into what was triggereing the warning light and dint bring up any damage until day 7! Tech said they would review cameras and would get back to me. I picked up my car Saturday and called on Monday morning and spoke with manager Mike who immediately said that car was damaged and that they will not be responsible for it. I asked him if they reviewed the 7 days of footage and he said that the cameras would not catch anything. Apparently didn't even bother to look at the footage. I asked him why his techs would not mention the damage the first time I took it in with the warning light and he said that the first time it was just turned off. I explained to him that the warning light has nothing to do with the system being turned off and that asked why the technician would not tell me that the damage was the reason for the malfunction? He said the tech knew all along, that his service advisor knew that was the reason as well. Why would they not tell me this the 1st time I took it in and wait until day 7 to tell me that was the issue? Why would you not even bother looking at the footage? Do not trust these guys with your car. Had my car for 8 days with no good reason and now they do not want to assist me look into why my car is damaged after leaving their shop. More

Good Job I was in for a recall. Service advisor said no appointment was needed. I was out on less than 1 hour. Very courteous personnel especially Harley Spark I was in for a recall. Service advisor said no appointment was needed. I was out on less than 1 hour. Very courteous personnel especially Harley Sparks in service. Thanks! JB More

I can trust the work will be done and done right. I had air conditioning issue and it was diagnosed and preventative oil leak was addressed while the front end was being taken apart to replace the con I had air conditioning issue and it was diagnosed and preventative oil leak was addressed while the front end was being taken apart to replace the condenser. More

Liars They tried to tell me I needed new tires just so I can spend money there and I brought it to get a second opinion and they said my tires were not read They tried to tell me I needed new tires just so I can spend money there and I brought it to get a second opinion and they said my tires were not ready to be replaced. More

Fast professional service! Mike Moutray Jr and his staff do an excellent job of taking care of the customer. Mike is very knowledgeable and professional. My service writer, Chan Mike Moutray Jr and his staff do an excellent job of taking care of the customer. Mike is very knowledgeable and professional. My service writer, Chance Edwards did an excellent job of taking care of my service needs. Highly recommend if you need your vehicle serviced. More

It was a great experience , They answered all my questions, and they were very professional. Liz is very good at what she does. I walked away feeling like I got a really , They answered all my questions, and they were very professional. Liz is very good at what she does. I walked away feeling like I got a really good deal More

Great Chance was very helpful and accomodating when updating the service needed on my Jeep. He was professional and friendly during my entire visit. Thank y Chance was very helpful and accomodating when updating the service needed on my Jeep. He was professional and friendly during my entire visit. Thank you More

It sucks All you guys do when you get a trade in his clean it up you don’t look at anything on a vehicle you don’t fix anything he just send it out I brought All you guys do when you get a trade in his clean it up you don’t look at anything on a vehicle you don’t fix anything he just send it out I brought my car in couple times when it was still under warranty told you about some problems and never got fixed so no I don’t recommend you More

Always helpful and customer oriented The service tech was very friendly and helpful. very honest and explained the extra long waiting time. I was very pleased with his helpfulness. I alwa The service tech was very friendly and helpful. very honest and explained the extra long waiting time. I was very pleased with his helpfulness. I always feel like a valued customer. More