Olathe Dodge Chrysler Jeep RAM - Service Center

Horrible experience Dealer did not follow through with promised services. Had to call several times to get an update, no calls back. Customer service skills needed here Dealer did not follow through with promised services. Had to call several times to get an update, no calls back. Customer service skills needed here! More

Great Person to Work With Michael Croft was very polite and did an excellent job of describing the maintenance procedures that had been completed for this visit and gave me det Michael Croft was very polite and did an excellent job of describing the maintenance procedures that had been completed for this visit and gave me detailed information on my past service and future recommended maintenance service. More

Maybe if I was a man it would have been better Brought car in for multiple issues. One being emission code which was diagnosed at auto zone. Fixed multiple things which was covered under my warrant Brought car in for multiple issues. One being emission code which was diagnosed at auto zone. Fixed multiple things which was covered under my warranty. Engine light came on again four days later. Took car back was charged again for same emission code but told I never brought it in the first time for this code. I did. I knew the exact code. And maybe they found other codes as well and fix these and didn’t get this one fixed which no big deal just fix it. But I should be charged twice for same code within a five day period. Paid again. Will not return to service or purchase a vehicle. Jared proceed to argue me. He was rude and Very disrespectful. I was so embarrassed. Maybe if I was a man it would have gone differently. More

Tire replacement Jerry was very friendly and good to work with for service. I appreciated his integrity and willingness to find the best solution. He kept me informed Jerry was very friendly and good to work with for service. I appreciated his integrity and willingness to find the best solution. He kept me informed about timing and was very professional. More

Idiot Light So I had an overhead light that would not shut off. I figured a fuse or something. My service advisor promptly jumped in my Jeep and showed me where So I had an overhead light that would not shut off. I figured a fuse or something. My service advisor promptly jumped in my Jeep and showed me where the “secret” switch was. LOL More

Poor communication, service, and solving my problem. the workers were pushy and rushing to get you out of the door as soon as you walked in. They did not listen to what I needed to get fixed and did not the workers were pushy and rushing to get you out of the door as soon as you walked in. They did not listen to what I needed to get fixed and did not take the time to understand the problem on my car that I needed fixed. They almost left me stranded without a car overnight because they forgot to call me and tell me they needed to keep my car overnight after just telling me that it would only take a few hours to look over my car. They gave me a rental last second (slow clap...thanks, you did something right).. and had me pick my car up around closing time the next day. The noise in my rear end is still there (though not as bad as it was..another slow clap..you tried) and they did not explain to me what the problem was or how they “fixed it”. More

Chrysler While Jerry was very nice, I felt lied to by the mechanics. I called when the start/stop battery died to ask if it would affect anything else and they While Jerry was very nice, I felt lied to by the mechanics. I called when the start/stop battery died to ask if it would affect anything else and they said it wouldn’t, and I would be fine. I drove my car to Colorado this Summer without the start/stop battery, and put about 15k miles on it with no issues. When I first got to the service center I was told I didn’t need to replace it. But before I left I absolutely “needed” the battery or I was told I would have to tow it home. Your service team has serviced these vehicles for almost 3 years now since when they first came out, and it’s amazing that you found out only the day I was in your service center that it “needed” both batteries to function. It was like a revelation had been had with your mechanics because they’d never known before. The overall buying experience was great with you guys, but I will never buy a Chrysler again, or recommend anyone to do so with the poor design and battery life. It’s a money guzzler, and I have heard this from previous owners of this vehicle as well. I’m already car shopping to trade it in somewhere, and I’ve not even had the vehicle a year. More

Recall and regular maintenance Had a recall and a warranty issue they were very thorough and while the truck was there noticed it was due for an oil change and called to see if I wa Had a recall and a warranty issue they were very thorough and while the truck was there noticed it was due for an oil change and called to see if I was wanting to do that. Great care and gives me a little piece of mind that someone is looking out for me More

Never any complaints! Happy to say that the service department is always honest, friendly and helpful! Fantastic turnaround time! Thank you guys for always making me feel Happy to say that the service department is always honest, friendly and helpful! Fantastic turnaround time! Thank you guys for always making me feel like family! More

Oil change and warranty recall. 1 1/2 hours, as expected. It was very busy. Chance was very polite and courteous as always. He is constantly in motion, changed printer paper, cleans 1 1/2 hours, as expected. It was very busy. Chance was very polite and courteous as always. He is constantly in motion, changed printer paper, cleans up etc. between customers. The other employees just chatted, which is fine but he looked for things to do! More