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Olathe Dodge Chrysler Jeep RAM - Service Center

Olathe, KS

3.7
2,212 Reviews

2,212 Reviews of Olathe Dodge Chrysler Jeep RAM - Service Center

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September 29, 2024

Everything was good except for the amount of time my vehicle was there. Communication was very good More

by jmburney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sebelski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Lucas Kay Service Manager 913-780-3700

September 29, 2024

Service was great and updated me on progress in a timely manner when ready for pickup More

by YamahaDude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thanks for sharing about your experience with Olathe Dodge Chrysler Jeep RAM. We appreciate your business and hope to see you again soon! Lucas Kay Service Manager 913-780-3700

September 28, 2024

My truck was taken and nothing done no RO and sat for a week no updates phone call or anything More

by jasonschupp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rainer Moje
Sep 30, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Jason, We're sorry to hear about your service experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Lucas Kay Service Manager 913-780-3700

September 25, 2024

Did exactly what I needed at a fair price. Would recommend Olathe Jeep's service department to anybody. More

by sean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

It's great to hear that we were able to help you out, Sean. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Olathe Dodge Chrysler Jeep RAM! Lucas Kay Service Manager 913-780-3700

September 24, 2024

Received poor communication throughout the entire service period. Even after leaving multiple voicemails, texts, and emails all communication was ignored from me and resulted in multiple phone calls and dela More

by Doesntmatter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rainer Moje
Sep 29, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Lucas Kay Service Manager 913-780-3700

September 24, 2024

Stan was great. Kept us informed and always answered my questions quickly. Unfortunately it took 6 weeks to get the issue resolved with our Jeep, the dealership ha More

by jtkay69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Lucas Kay Service Manager 913-780-3700

September 24, 2024

Tanner was extremely helpful and called me with updates. When I had questions about the part he would find out and let me know immediately More

by roxanntownsend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your review, Roxanne. We're glad to hear that Tanner provided you with excellent customer service, and we hope to see you again here at Olathe Dodge Chrysler Jeep RAM. Lucas Kay Service Manager 913-780-3700

September 23, 2024

On my last service visit the plastic engine cover was loose, the engine air filter cover was secured with 1 clip the other 3 were loose, the glove compartment door wasn’t installed correctly. I checked t More

by philkepler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Scudder
Sep 26, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Lucas Kay Service Manager 913-780-3700

September 23, 2024

Josh was very helpful. Genuine and communicated very well. Gave me his personal cell, left voicemails if needed, and texted me updates. More

by Alex Dilley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Scudder
Sep 23, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Olathe Dodge Chrysler Jeep RAM. We look forward to having you as one of our valued customers for many more years to come! Lucas Kay Service Manager 913-780-3700

September 22, 2024

I live five mile from Gladstone Dodge Chrysler and Jeep. That is saying alot about the folks at Olathe that I'm okay with driving 40 minutes for great service. The communication is top teir and the service More

by marcus_ransburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Espitia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thanks for sharing about your experience with Olathe Dodge Chrysler Jeep RAM. We appreciate your business and hope to see you again soon! Lucas Kay Service Manager 913-780-3700

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