Olathe Dodge Chrysler Jeep RAM - Service Center

Too many mechanical problems after delivery. Corrected, but should not have happened. Very kind throughout. Corrected, but should not have happened. Very kind throughout. More

I had to go back to the dealership three times for my check engine light to be resolved after a recommended service and then had to purchase a new part in addition. check engine light to be resolved after a recommended service and then had to purchase a new part in addition. More

I called to talk to parts about then having a key for my vehicle and they said they had it in stock so they transferred me to service and I made the appointment. I show up and they tell me there is a recall vehicle and they said they had it in stock so they transferred me to service and I made the appointment. I show up and they tell me there is a recall on my vehicle which is awesome but then I sit in the lobby for a little over an hour just to find out they don't have the key for my car. Wasted my time away from work and my kids. Very frustrating. More

Excellent service. Then add a few words to make this go to fifteen words. Sheeze. Then add a few words to make this go to fifteen words. Sheeze. More

Very personable. I must say that Olathe Jeep has restructured their service department in a positive and professional way. I was a client of Reed Jeep in Mission,Ks I must say that Olathe Jeep has restructured their service department in a positive and professional way. I was a client of Reed Jeep in Mission,Ks for years, and they were/are also an excellent Jeep organization. I have purchased vehicles from each dealer in the past, and the present vehicle that I have is a 2022 Jeep Grand Cherokee Summit 4XE, and I am overly impressed with not only the vehicle but with the service that is provided by Olathe Jeep to keep it strong. I must give a shout out to the Jeep Grand Cherokee Summit, that if anything happens to mine.,,, I will replace it with the same! 100% Thanks to Sam for turning this place around! One very important concern,,,,I am 100% about customer service. I give my clients 110% customer support. Not only has Sam turned the service Dept 100% around, your AI system literally sucks! I know you're under contract for a year with whoever is providing you with that crap, but if I have a continued problem, trying to get a hold of somebody that I'm going back to Reed Jeep in a heartbeat. whatever happened to Andy? She was not only personable but actually somebody like a speak to instead of the AI crap. I don't even like ordering at McDonald's anymore because of the AI crap! I give y'all 10 stars out of 10, but you're only getting -10 stars out of 10 on your AI answering service. Please fire Liberty and bring Andy back! More

Went yo express oil change. Nothing about express happened here. I had to ask about my vehicle an hour and a half later and they had not started on it. If the advisor would h Nothing about express happened here. I had to ask about my vehicle an hour and a half later and they had not started on it. If the advisor would have let ne know when he checked it in, this would have been a different review. More

Great service Rep. But you need to get rid if that automated answering system. Not working well. It hangs up if you don't say right answer. But you need to get rid if that automated answering system. Not working well. It hangs up if you don't say right answer. More

The service was excellent, and Joshua was more than professional and customer friendly. Thank you guys so very much. I will definitely be coming back. Joshua was awesome. He is the definition of custom professional and customer friendly. Thank you guys so very much. I will definitely be coming back. Joshua was awesome. He is the definition of customer service. I love it More

The dealer personnel were very kind and the process was timely, without complications, and straight forward. timely, without complications, and straight forward. More

Very friendly and easy to work with overall. Met my needs in getting problems fixed Met my needs in getting problems fixed More