Olathe Dodge Chrysler Jeep RAM

August 29th, "To be honest all I did was skim the message, I didn't read it." 4 times, two via their text message system, once to a lady I talked to on the phone, once when I talked to the service a message, I didn't read it." 4 times, two via their text message system, once to a lady I talked to on the phone, once when I talked to the service advisor. 9:38 am I reminded them, he replied NP. 13:39 I asked for an update, 3:52 I asked for an update, 5:50 I get a phone call the recall was done and they close in 10 min and when I asked about the blower motor getting checked out there was nothing but problems. The service advisor Supervisor/head Lucas was supposed to reach out. He did not. Another week. Nothing. Another week, I talk to the GM tell her how it took a bad survey and 2 years to get the recall part in to fix, I have asked about during every service. But the service advisor doesn't write down from the phone call or read the multiple messages. The service before this, the porter brings my truck up with wires and a module for my power steps -in front of the gas pedal - and gave me the truck like this. I had to go write back in the service drive so they could plug it in. A MONTH LATER 10/2/24 I get a message thanking me for servicing with them yesterday and if I would let them know if it was anything but excellent. First I asked, "It took a month to get a response?" and they respond "From who? Parts?" I didn't hear another word until 10/3/24 from Lucas saying thank you for having your vehicle serviced with us we look forward to seeing you again in the future. My truck is about paid off, I would buy again from Daniel G over and over. But I will not use the service dept again ever. The service dept at Bob Sight in Lawrence, I went to schedule them to look at my blower, he gets his tech, a camera, finds a foreign object, done, in and out in less than an hour. They are also about $100 cheaper on a fuel filter change. I had talked to the GM on this. The GM was very professional, courteous, and we had a honest professional conversation that I was almost sure would get it resolved. I don't know where the lack of effort is here or where the blame falls, but this service dept. doesn't know come here from sick em. I was also told that even though it is right there in the system and that I paid for it and bought the service package from them, if I didn't tell them to rotate my tires with every oil change that was my fault. Daniel G at the Nissan dealership not only arranged a loaner for me, he tried to get ahold of service to find out for me, and Lucas also told him he would reach out the next day. Daniel G is so good, I would still buy through him, even after all this. Outside of that, I would not. Daniel G juggles anything from customers to finance to helping me with a loaner, with service so my vehicle wasn't locked up for the night, he should be at the GM level, and he could probably fix a lot of these issues, at least in the amount of help he provided me. More

Service was done in timely manner with no issues. Will continue to use the facility. Will continue to use the facility. More

Blake and Antonio where great to deal with as was Mr. Hill.Will recommend Olathe Ram. Hill.Will recommend Olathe Ram. More

They worked with me on the price and my salesman was nice. Everything was fine. nice. Everything was fine. More

Laura and Claudia listened and delivered everything my wife and I needed in a new vehicle. Thank you all for a wonderful experience. Brian & Nancy Burghorn wife and I needed in a new vehicle. Thank you all for a wonderful experience. Brian & Nancy Burghorn More

Pricing is way too expensive. Got an AC quote of $3,000. Got it done at another shop for $1,400. Works great. Got an AC quote of $3,000. Got it done at another shop for $1,400. Works great. More

I went online the night before and was able to get in at 7 in the morning. I was happy about that. Great service. Cost a lot more than I thought it would but Chris offered a coupon for a little discount. Se 7 in the morning. I was happy about that. Great service. Cost a lot more than I thought it would but Chris offered a coupon for a little discount. Service great. I didn't like the 3% surcharge for using a credit card if I had the cash I would of paid with cash. I paid went to wait for my car and after about 15 minutes I went back in to check on it. A guy had just paid and she called back for his car. I asked about mine and she said did you bring number 320 or whatever number up yet. He said no. I went back out with the guy who just paid and guess what he got his car. I'm still waiting. He said I will be right out with your car. I waited a total of 30 minutes for my car after being charged a 3% surcharge. More

Everything was good except for the amount of time my vehicle was there. Communication was very good vehicle was there. Communication was very good More

Exceptional service from Laura, Derek & Claudia! Thank you for always taking great care of us! Thank you for always taking great care of us! More

Service was great and updated me on progress in a timely manner when ready for pickup manner when ready for pickup More