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Oklahoma City Volkswagen - Service Center
Oklahoma City, OK
884 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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884 Reviews of Oklahoma City Volkswagen - Service Center
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January 22, 2020
Excellent customer service! Brian Smith was very helpful as usual! I've been a loyal customer since 2003 and have been very pleased with the service on my 6 vehicles! Brian Smith was very helpful as usual! I've been a loyal customer since 2003 and have been very pleased with the service on my 6 vehicles! More
by ANDY.WILSON
Verified CustomerEmployees Worked With
Brian Smith, Antonio Nieto
January 21, 2020
Great dealership. Love the service department. I really like the video of the service that was done and the inspection that is performed every time your car is serviced. like the video of the service that was done and the inspection that is performed every time your car is serviced. More
by MATTMINTON1
Employees Worked With
Dave Beauclaire, Brian Smith
January 21, 2020
Not just one of the more surprisingly enjoyable relationships among auto dealers (in my 77 years on this earth), but of ANY retail business! I feel affirmed, not simply as a customer, but as a hu relationships among auto dealers (in my 77 years on this earth), but of ANY retail business! I feel affirmed, not simply as a customer, but as a human being, every time I walk through the service department door. I sense they (all three) genuinely enjoy seeing me and visiting with me. More
by DOCWADE43
Employees Worked With
Brian Smith, Tammy Chadwick, Antonio Nieto
January 20, 2020
Good and Fast Service Good Service, usually very quick in getting car back. Like the Videos that are texted about the car, nice feature. Friendly Employees. Get good a Good Service, usually very quick in getting car back. Like the Videos that are texted about the car, nice feature. Friendly Employees. Get good advice as well. More
by ANETTE001
Employees Worked With
Lady at the front desk , Justin Harder, Dave Beauclaire
January 20, 2020
Oil change, tire rotation & alignment Brian is always helpful when I bring in my wife's car for service. He is pleasant and helpful. I appreciate him taking good care of me & our car. T Brian is always helpful when I bring in my wife's car for service. He is pleasant and helpful. I appreciate him taking good care of me & our car. Thanks for opportunity to comment. Jim More
by JLKILMER
Employees Worked With
Brian Smith
January 20, 2020
Oil change & tire rotation Always polite, fast, and ready when promised. Oklahome City Volkswagen is awesome. I would recommend their products and service to all my friends. Always polite, fast, and ready when promised. Oklahome City Volkswagen is awesome. I would recommend their products and service to all my friends. Good job! More
by SHARKEY0
Employees Worked With
Antonio Nieto
January 17, 2020
Free Tire Rotation Everyone was super nice. I really liked that they email you a video to review. The only thing I think they should do that I have done at several othe Everyone was super nice. I really liked that they email you a video to review. The only thing I think they should do that I have done at several other places is a complimentary vacuum of your floor boards. More
by rachel.smith.okc
Employees Worked With
Brian Smith
January 17, 2020
Oil Change OKC Volkswagen has always and consistently taken great care of us and our two VW cars. The team is always helpful and keeps us informed. OKC Volkswagen has always and consistently taken great care of us and our two VW cars. The team is always helpful and keeps us informed. More
by BRENTH1707
Employees Worked With
Brian Smith
January 17, 2020
OKC VOLKSWAGEN Always provides the Best Customer Service OKC VOLKSWAGEN Always provides the Best Customer Service and has the Highest Quality of Technicians ready to tackle any job the comes to their shop. OKC VOLKSWAGEN Always provides the Best Customer Service and has the Highest Quality of Technicians ready to tackle any job the comes to their shop. More
by NYC3392
Employees Worked With
Sheila Thompson, Tammy Chadwick
May 07, 2019
Damaged my wheel, promised to fix and still nothing! I will make this story as short as possible. I purchased my Audi S5 from a dealership in Edmond.. Since this VW Dealership is the closest APR Perfor I will make this story as short as possible. I purchased my Audi S5 from a dealership in Edmond.. Since this VW Dealership is the closest APR Performance Dealer to my home I scheduled my Audi in for a Stage 1 upgrade. This upgrade is completely at my cost since it is a performance upgrade to the supercharged engine and cost a thousand dollars. The car still had a paper tag on in when I took it in and when I got my got back from the dealer I got more than I bargained for because the tech had curbed one of my wheels! I confronted my service advised Brian and he apologized and promised to remedy the problem. After talking to his manager they scheduled me in a week later for a mobile wheel repair vendor to repair and refinish my wheel. I was understanding because I understand "things" happen. I showed up 15 mins early for my appointment and they took the car into service. About an hour later I asked how it was going since this was suppose to be a minor repair and was told they had not even started on it. I waited fo r2 hours and still nothing. At this point I said, I am leaving, this repair person is obviously not worth a xxxx and left. They promised to again to make it right and said we will send him to your home.....that was 3 weeks ago. Bottom line, LIES! The general manger was suppose to follow up since they messed up my initial repair appointment and my best guess is that they just pass the responsibility around until you give up trying to hold someone accountable. It was at this point I returned to dealer again unannounced and said remove the performance tune off my car and refund my money since it had a 30 day no questions asked refund policy. They did refund my money and removed the APR tune from my car. However I am still left with a damaged wheel. Granted me returning my vehicle and them refunding me my purchase got their attention, they promised again to fix my wheel. NOTHING! What does this say about this dealership? They will lie to you, not follow up on their word and leave you hanging. DO NOT TRUST THIS DEALERSHIP! I will revise this review if they make it right, but I am sure I wasting even more time hoping they would live up to their word. Follow up to original review: As mentioned I said I would follow up if the dealership took care of this matter. Robert who is a manager at the dealership called me. We made arrangements to repair the wheel. I actually removed the wheel from my car and dropped it off for repair. I was notified the very next day it was ready. I picked it up and it was indeed repaired. Thank you OKC VW. Now with that being said......the wheel repair company's repair lasted for 3 car washes before the paint started coming off the wheel. The repair was fixed using paint and not a powdercoat repair like the factory finish. The only other thing I will say is that the dealership needs to use a different vendor for these type repairs. It seems like the root to not getting my problem resolved revolves around the wheel repair company. I have changed my star rating accordingly. More
by HD Phd
Employees Worked With
Brian in Service
