Oklahoma City Volkswagen - Service Center

Good experience! Turn around time was slow, under normal circumstances it’s unreasonable to be without my car for that many days for routine service. circumstances it’s unreasonable to be without my car for that many days for routine service. More

Tire and rim replacement My husband bought new rims and tires to replace the ones he had. We knew that we were going to buy the rims from OKCVW and they gave us a good deal o My husband bought new rims and tires to replace the ones he had. We knew that we were going to buy the rims from OKCVW and they gave us a good deal on the tires along with a great alignment. Tammy has always been super helpful and so we knew that everything would be done correctly. We really appreciate her. More

Tire replacement Excellent experience as usual. I've been bringing my cars here since 2006 and always feel like everyone has my and my car's best interest at heart. Ve Excellent experience as usual. I've been bringing my cars here since 2006 and always feel like everyone has my and my car's best interest at heart. Very friendly and a pleasure to be around. More

Great experience. The video showing a write up of my car in its service schedule was very helpful and very appreciated. In and out pretty quickly with an appointmentz in its service schedule was very helpful and very appreciated. In and out pretty quickly with an appointmentz More

Always a good experience with service! Someone actually called and reminded me that I needed a cabin air filter! I forgot all about it! Thank you so much!! called and reminded me that I needed a cabin air filter! I forgot all about it! Thank you so much!! More

Service Each time I come for service, I ask for Brian Smith. He makes sure I'm happy with the service performed. He always tells me what needs to be done an Each time I come for service, I ask for Brian Smith. He makes sure I'm happy with the service performed. He always tells me what needs to be done and what the cost will be. More

I am sure you have pleased plenty of people. I regret buying from and having to deal your company. I moved back to Oklahoma from Germany and needed a car that day if I could have wait one more day I woul buying from and having to deal your company. I moved back to Oklahoma from Germany and needed a car that day if I could have wait one more day I wouldn't have bought from you! It was just bad service I walked in passing one salesman playing or texting and he look and saw me but didn’t even acknowledge me with a greeting. Then I Walked up to two other salesman having a conversation at the counter and asked to speak with the manager. They yelled at the salesman I passed to go get the manager and continued their conversation about a club/party(very Professional). I was there over 10 hours I understand people have bad days but not your whole staff. The financing was even a problem to deal with $7,000 check in hand and pre-financed that’s when we start to walk out. The wife and I thought about the cost to change reservations if we would’ve waited one more day to buy from someone else. I held my breath on the after sales critique because your sales manager and Dave said if your not gonna rate us in us 5of 5 stars don’t rate us at all. I felt that was shady at the time because they knew screwed up. Since then my appointment for services as pushed back and was told that I would have to wait for two hours because your service team accepted walk-ins over my appointment. Now my air bag light is on your team replaced a sensor but that was not the fix. I took it in again and you had to order another part. Now my door sensor, parking breaks and auto stop Errors are happening quite often and I have videos to show it. I call to schedule getting my vehicle in and spoke to tony. He wrote down my information and problems but has not responded yet it’s been over 2 weeks. I live in Lawton and I would like to coordinate a loner vehicle before I drive up there to OKC. Tammy has been great dealing with. I have been driving a VW for over 6 years now. Because we don’t have a VW dealer here in Lawton when people ask I don’t recommend your location. I send all my Soldiers to Fowler Volkswagen of Norman to see Toni Thomas. More