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Oklahoma City Volkswagen - Service Center

Oklahoma City, OK

4.5
884 Reviews

884 Reviews of Oklahoma City Volkswagen - Service Center

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August 11, 2020

Nothing but good experiences there since 2013. Adding words to get this re Jew over with as quick as possible. Thank you very much for the work. More

by JLJANACEK
Recommend Dealer
Yes
Employees Worked With
Brian Smith, Tammy Chadwick
August 11, 2020

Oil change Timely and professional. Even vacuumed the floors. Tech was very careful in sanitizing the inside. Made me feel that they love and appreciate my 10 More

by PKNELSONOKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Chadwick
August 04, 2020

Brian & Tammy are amaizng I drive a VW becuase of this dealership. They are the main reason I keep this brand. I drove Mercedes and shopped recently for a BMW, but decided its More

by Anonmous Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith
August 04, 2020

Great help! And easy to deal with! Loved the video of my car being serviced! Very happy and please with my experience! Favorite VW dealership. More

by mattytatee
Recommend Dealer
Yes
Employees Worked With
Brian Smith
August 03, 2020

Great customer service. Had my oil changed and was in and out if the dealership in about an hour. These people are a pleasure to work with. More

by dustincline
Recommend Dealer
Yes
Employees Worked With
Brian Smith, Tammy Chadwick, Antonio Nieto
August 03, 2020

Programming of remote and diagnostic i ordered a remote thru cable it does not work, almost 200 dollars and does not work!!! i am VERY dissappointed .what a waste of time and money also More

by littlebingo123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Smith
Aug 18, 2020 -

Oklahoma City Volkswagen responded

Thank you for taking the time and giving OKC VW a review. Unfortunately we did not meet your expectations. However, it is our purpose to provide a superior service and experience. After further investigation into your review we will have to disagree with your assessment of your service at Oklahoma City Volkswagen. First, the key you purchased was 100% operational. However, your 2005 VW Beetle's door lock actuator was inoperable and was a pre-existing issue. Furthermore our award winning staff at OKC VW offered further diagnoses and YOU declined. Lastly, it is our 100% policy for every multi-point inspection to receive a video and based on the inspection your vehicle needed further maintenance items in which you declined. Again, you made it VERY clear you did NOT want any further services, therefore the services will show as declined on the final repair order. All items that was presented to you are safety items which we are obligated to inform you of. Items declined - Front & Rear brake pads & rotors 2). Transmission pan 3). Car battery 3). ALL 3 motor mounts. Brian Smith is top-notch and we regret you did not have a good experience.

August 03, 2020

This is the 4th service trip with them and they are always quick and professional with everything. They definitely have taken care of all my car service needs. More

by JOSHUA.MANSELL
Recommend Dealer
Yes
Employees Worked With
Brian Smith, Antonio Nieto
August 03, 2020

Service Call I had to bring my 2019 VW Atlas in for its 10k oil change. I have always been pleased with the service I've received before and this experience wasn't More

by mrobertware
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith
August 03, 2020

Great Service Department!!!! Oklahoma City Volkswagen has always been good to me, but Tammy and Brian have always been amazing! Quick turn around, everyone was wearing masks and k More

by MATTHEWSILVERNAIL17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith, Tammy Chadwick
July 29, 2020

Okc volkswagon is the best car buying and service experience I’ve ever had. The customer service was exceptional. The service department supplied a video of their work which was also awesome. More

by deniserdaniels1969
Recommend Dealer
Yes
Employees Worked With
Joey Threet, Ruben Rico, Dave Beauclaire, Jordan Noonan, Israel Rodriguez , Nick Branscum , Brian Smith, Tammy Chadwick
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