Oklahoma City Volkswagen - Service Center

Matt in parts really helped me out when I was in a bind to get a new key. Tammy made sure I got taken care of. to get a new key. Tammy made sure I got taken care of. More

Very informative when servicing your vehicle and they send you a video of the mechanic looking at your vehicle which is pretty cool. The service I had was doing promptly and didn’t have to wait too long send you a video of the mechanic looking at your vehicle which is pretty cool. The service I had was doing promptly and didn’t have to wait too long to get my vehicle done More

Great customer service as always! I will always return for all my service needs! I am just typing this part to meet the 25 word minimum. for all my service needs! I am just typing this part to meet the 25 word minimum. More

Brian Smith, the legend, continues to offer the highest level of hospitality and service. Not only telling the customer what is going on, but he does a great job of walking you through why something is be level of hospitality and service. Not only telling the customer what is going on, but he does a great job of walking you through why something is being done and how it affects the cars performance. He builds value in the services offered and leads customers to making the right decision every time. More

The good part is that the reason we took the car to the shop was covered under an extended warranty we added when we bought the vehicle; so we didn't have to spend the money we budgeted for repairs. Th shop was covered under an extended warranty we added when we bought the vehicle; so we didn't have to spend the money we budgeted for repairs. The bad news is that the money we did budget for repairs; we used to pay for the extra maintenance that dealerships recommend. One of those items was sparkplug replacement. When the technician replaced the plugs, that caused the car to shake when idle and run hard. I found this out after I had picked the car up and was about a mile down the road. Turns out the ECF/ECM(one of those) coils got messed up during the plugchange. We had to take the vehicle back. All total we were out of our vehicle for 4 days, had to pay for extra parts that we had not planned on. The svc rep gave us a discount on the parts; but we still ended up having to pay extra While I expect this out of some local no name shop, I don't expect this out of the dealership, so that's why I'm a little bent about it. At any rate your employees were nice. More

OKC VW's Service Department provides outstanding customer service. They're always accommodating when I miss my appointment or I'm late. They're willing to reschedule me but more often they graciously work me service. They're always accommodating when I miss my appointment or I'm late. They're willing to reschedule me but more often they graciously work me in the same day as soon as I arrive. They're very good about keeping me updated on the status of my vehicle while I wait. The free beverages & comfortable wait areas make for an enjoyable experience. And the work chairs & desk area w/ multiple electric outlets in addition to the free Wi-Fi enable me to accomplish necessary tasks when I'd rather work instead of relaxing. More

Staff was very nice. Worked quick to get my car checked in and diagnosed. Always leaves my car cleaner than when it arrived! Will be using them again. in and diagnosed. Always leaves my car cleaner than when it arrived! Will be using them again. More

Best staff! Appreciate the attention to my vehicle and my personal needs. Plus the repairs were done well. Thank you Brian and the rest of the OKC VW staff! personal needs. Plus the repairs were done well. Thank you Brian and the rest of the OKC VW staff! More