Oklahoma City Volkswagen

Dishonest business practices! Traveling thru my camshaft tensioner went out and ruined the head. I left it to be repaired. I asked about military discount and they said they woul Traveling thru my camshaft tensioner went out and ruined the head. I left it to be repaired. I asked about military discount and they said they would give me a deal on parts. After receiving my bill I did research on VW.com/parts (same place they get their parts). Cable volkswagen over charged me by $900. They even charged me for the head gasket that clearly states on vw.com that it comes with the $2019 head package. They charged me for every bolt, nut and washer that came in the package. I called them and showed them the website. Their reply was thats how we charge! I also had body work done at the same time. When I picked up the car it wasn't washed. So I started inspecting the body work. There were scratches all over the back. The service consultant responded with "not sure why they didn't fix that!" I had no choice to accept it because I had to drive back and couldn't afford a hotel while they did it right. I got 3000 miles on cables engine repair and the engine light came on. I took it to Luther Volkswagen in Minnesota and they told me Cable volkswagen did not follow standard procedures and flush the engine. The metal shavings from the camshaft tensioner had plugged the oil intake in the oil pan. I called Cable to question their lack of workmanship and they would not warranty the work. I tried to contact service manager and he would not speak to me or return my calls. I finally got in touch with the GM (owners son). His response was we are not responsible for this problem. It wasn't me it was another dealership telling them they did poor work and did not follow procedures! His response was all further communications should be done through an attorney. Customers be aware of this company! Very dishonest and will do anything to get out of their poor workmanship!!!!!! More

I have recently bought two cars from Cable Volkswagen. Jim Ramsey, Sales consultant, Is very friendly and willing to go extra miles to find a right car for you And James Champ, Finance manager, is also ve Jim Ramsey, Sales consultant, Is very friendly and willing to go extra miles to find a right car for you And James Champ, Finance manager, is also very friendly and always willing to help and work with you. From my experience, I'll recommend Cable Volkswagen anytime. More

Excellent experience purchasing a new vw touareg. Jim Ramsey and John Cable were each fantastic. This was the easiest and quickest car purchase of any new vehicle purchase I've made. Ramsey and John Cable were each fantastic. This was the easiest and quickest car purchase of any new vehicle purchase I've made. More

This is my first time leasing a car. John Cable made the process easy to understand and removed all of the frustration I have had with car dealers in the past. He helped me find a great car in my price rang process easy to understand and removed all of the frustration I have had with car dealers in the past. He helped me find a great car in my price range without trying to aggressively up sell me. And, his entire team was professional, courteous and knowledgeable about the area. I HIGHLY recommend buying or leasing a car from cable Volkswagen. More

I live in Ohio and purchased a used vehicle from Cable Volkswagen in Oklahoma City, OK. I was told the car was in mechanically perfect condition as it had all of its maintenance done at Cable Volkswagen, Volkswagen in Oklahoma City, OK. I was told the car was in mechanically perfect condition as it had all of its maintenance done at Cable Volkswagen, was driven by one owner who was a 50 year old gentleman, was brought in every 5,000 miles for service, and its owner had never refused any repairs. This was assured, in writing, by the service manager. Because of this testament of mechanical reliability, I did not hesitate to fly to Oklahoma City, purchase the vehicle and drive it home. I knew that time would be tight since I had business meetings on the Friday before the weekend I flew down and on the returning Monday, but this was not a concern as I was assured the car was mechanically in tip-top shape. When I arrived at the dealership, I noticed that the vehicle had blacked out tinted windows, aftermarket headlights, was debadged, and had wires run for speakers, amplifiers and subwoofers. This came as a shock as I was told this car was owned by a 50 year old gentleman. Furthermore, upon inspection, I quickly discovered that the entire passenger side of the car was covered in rock chips that went down to the metal. These were not disclosed over the phone/email and were not detectible in the pictures. While this was disconcerting, I was mostly interested in a car that I could drive for the next 200,000 miles, so more than anything, the mechanical condition was important. I had already invested my time and money in a flight to OKC, so I decided to purchase the vehicle anyway and was able to get the price reduced by ~$250. While driving the car home, three significant mechanical defects, which did not show up during the test drive I took, manifested. Firstly, once the car was “warmed up,” the transmission would grind horribly between gears. Secondly, the thermostat was bad so the hottest the water temp would get was 30+ degrees shy of where it was supposed to be, even after 7 hours on the road. Most significantly, an important part of the turbocharger was seized up and was causing the car to go into “limp mode” shortly after each start up. The car is unable to maintain the speed limit upon any incline and has next to no power upon acceleration when in limp mode. After realizing these issues, I contacted Cable VW and let them know. I spoke with the service manager and he told me that they had record of two of the three issues and yet they had not been repaired. This came as a surprise as I was told no repairs had been refused. The general manager initially told me I could turn around and bring the car back, but I told them that, due to my work schedule, this was not possible. He later responded to me via email and said I could return the vehicle. I wanted to take him up on this option, but I never got a response when I asked for clarification on whether they would reimburse me for the cost of picking up and returning the vehicle. I have asked Cable VW to pay to have my car inspected by another VW dealership and pay to have the car repaired so that it is in the condition I was told the car was in when they sold it to me. The issues with the car will likely cost around $2000 dollars to repair (new turbocharger, new thermostat, replaced syncros in transmission). Cable VW has refused to answer my emails or phone calls. I filed a complaint with VW of America. VWoA were able to get a response but, unfortunately, Cable VW was unwilling to do anything to make the situation right. Cable VW is still refusing to return my emails/calls. Before you purchase a vehicle from Cable VW, please read this objective account of the transaction I had with them. I have done my best to tell both sides of the story so that the reader can decide, on his/her own, what type of dealership they are thinking about buying a vehicle from and what kind of integrity, honesty and continued support you can expect. More

Engine failed on my vw. Hole in motor. Covered under warranty. They would not help me. Were rude. Went to fowler. Got it covered. Cable was one of the worst customer service experiences I've ever had. warranty. They would not help me. Were rude. Went to fowler. Got it covered. Cable was one of the worst customer service experiences I've ever had. More

Robert was very friendly and helpful on deciding which car would be better for it. After the purchase, he made sure that I was satisfied with the vehicle by keeping in touch. And I'm very pleased with the car would be better for it. After the purchase, he made sure that I was satisfied with the vehicle by keeping in touch. And I'm very pleased with the car. More

Enjoy the sales experience and follow-up service of Cable Volkswagen . We checked with Mr. Ron Roe before for possible purchase and he has always been patient and knowledgeable to our questions. We will love Volkswagen . We checked with Mr. Ron Roe before for possible purchase and he has always been patient and knowledgeable to our questions. We will love to go back to Cable Volkswagen again when our replacement is coming up and will certainly refer our friends to Ron as well. Ming & Yangron More

Our salesmen was nice and friendly and most of all he wasn't pushy. We named a price we thought we could afford and that I thought was fair; he took it to his boss and they said "okay." I already had my wasn't pushy. We named a price we thought we could afford and that I thought was fair; he took it to his boss and they said "okay." I already had my financing in place so within an hour we drove away with our new car. More

I knew which VW I wanted, and after a few emails with Jim Ramsey, he traveled out of state and found the exact one I wanted. (Before I ever even came into the dealership personally! - Another competitor ref Ramsey, he traveled out of state and found the exact one I wanted. (Before I ever even came into the dealership personally! - Another competitor refused to do so! ) Since I live more than 100 miles away from Cable, everything was handled via emails, phone calls and even texts. Jim went out of his way to get me the car I wanted at a nice price. He gave me a great trade in value and all the terms were taken care of prior to my arrival. My grandson had a T-ball tournament the following Saturday and me and my husband drove up to Cable. In between ball games we went by Cable, signed the paperwork and picked up my Beetle! I didn't miss one minute of my grandson's games! The service I was given by Jim Ramsey and Jon Cable was friendly and just terrific. And the detail guy had my little Bug shining like a gem! I am very happy with Cable Volkswagen. More