Oklahoma City Volkswagen

As always, service was excellent. Brian is a shining star and kept me posted the entire way. Thabk you to all involved. I’ll be back and kept me posted the entire way. Thabk you to all involved. I’ll be back More

Joey was the best, even with the state of things. I told him what I was looking for in a car, which was something bigger than what I had but still sporty. He got me in the 2020 Atlas Cross Sport with the fe him what I was looking for in a car, which was something bigger than what I had but still sporty. He got me in the 2020 Atlas Cross Sport with the features I wanted, and pretty much answered any question I had. He also made sure I got the best bang for my buck. More

Great service and detailed specific Friendly, thorough, quick and reliable! I had to early bird drop (before 7:30am) which is very easy to do BTW. I left several specific items to chec Friendly, thorough, quick and reliable! I had to early bird drop (before 7:30am) which is very easy to do BTW. I left several specific items to check during my oil change. Not only did they check the items; I received a video and a verbal phone call with updates. Great service I felt I was right along side during my vehicles service. Thank you OKC VW! More

Very easy transaction with super Helpful and non pressuring staff. Everyone in the facility made sure we had exactly what we needed going through the process. I would recommend them for all of your pressuring staff. Everyone in the facility made sure we had exactly what we needed going through the process. I would recommend them for all of your vehicle needs. More

Review Brian Smith always takes excellent care of me and my vehicle. He is very knowledgeable. I would recommend him to anyone needing service.Have been dea Brian Smith always takes excellent care of me and my vehicle. He is very knowledgeable. I would recommend him to anyone needing service.Have been dealing with him for about 3 years now. More

Great and fast customer service. They always make sure they are solving the problem and really care about the customers. I always appreciate they detail they provide. they are solving the problem and really care about the customers. I always appreciate they detail they provide. More

Awesome service with detailed description I love the service, specifically the video update!! Toni is the best always helpful and technical. Explains the charges and I'm not pushed into purc I love the service, specifically the video update!! Toni is the best always helpful and technical. Explains the charges and I'm not pushed into purchasing. More

I would highly recommend this dealer to anyone car shopping in the OKC area. From our first email inquiry, to driving off the lot with our car, Joey was great at answering our questions, letting us ta shopping in the OKC area. From our first email inquiry, to driving off the lot with our car, Joey was great at answering our questions, letting us take our time as we sifted through our options, helping us negotiate the best deal for us, and finally, showing us all the features on our new vehicle. More

Great sales person, great service experience so far as well. I had a great experience with my salesman and the service department. My unresolved problem started in finance. I was talked into adding GAP protectio I had a great experience with my salesman and the service department. My unresolved problem started in finance. I was talked into adding GAP protection after I intended to decline it. After speaking some more with the finance guy, I opted to add it with the understanding I could cancel it if I decided I wanted to. Two days after signing papers; I returned to sign the GAP cancellation paperwork. It has been over 8 weeks, several calls, and two trips to the dealership concerning this issue since the phone number to the business office began to ring until it disconnected on my final 8 to 10 attempts. Finally I was called and given verbal confirmation from OKC- VW, the dealership, that the money would finally be refunded on the last Friday in February and still no refund of the GAP premium a week later. Some of the calls they suggested I call the actual company that provided the GAP coverage since that company had to 1st cancel the policy before a refund could be made. After one call that company gave me the date it was cancelled and said the dealership would need to refund me. I called VW credit to verify there was no delay on their posting of the refund as well since someone in the business office suggested that may be the issue as well. The issue has always been with the dealership which is frustrating since I spent unnecessary time chasing my proverbial tail based on the dealership's suggestions when they could have easily checked and seen they had never issued the refund. Just to be clear my Passat, my sales experience and service experience was great but the odds of me ever buying another Volkswagen has dropped to practically zero at this point. More

Brian Smith always takes excellent care of me and my vehicle. He is very knowledgeable. I would recommend him to anyone needing service in the OKC area. vehicle. He is very knowledgeable. I would recommend him to anyone needing service in the OKC area. More