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Oklahoma City Volkswagen
Oklahoma City, OK
1,413 Reviews
At Oklahoma City Volkswagen, we're making a difference by providing a great selection of vehicles and top-notch customer service to drivers in Oklahoma City, Norman, and Edmond. Plus, we're committed to helping you through every step of owning a car, from researching to getting maintenance on it. We're servicing you and nothing else!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,413 reviews
November 09, 2020
Great customer service as always! I will always return for all my service needs! I am just typing this part to meet the 25 word minimum. for all my service needs! I am just typing this part to meet the 25 word minimum. More
by Kbrimokc
Verified CustomerEmployees Worked With
Brian Smith, Tammy Chadwick
November 09, 2020
Brian Smith, the legend, continues to offer the highest level of hospitality and service. Not only telling the customer what is going on, but he does a great job of walking you through why something is be level of hospitality and service. Not only telling the customer what is going on, but he does a great job of walking you through why something is being done and how it affects the cars performance. He builds value in the services offered and leads customers to making the right decision every time. More
by Brad
Employees Worked With
Brian Smith, Tammy Chadwick
November 09, 2020
The good part is that the reason we took the car to the shop was covered under an extended warranty we added when we bought the vehicle; so we didn't have to spend the money we budgeted for repairs. Th shop was covered under an extended warranty we added when we bought the vehicle; so we didn't have to spend the money we budgeted for repairs. The bad news is that the money we did budget for repairs; we used to pay for the extra maintenance that dealerships recommend. One of those items was sparkplug replacement. When the technician replaced the plugs, that caused the car to shake when idle and run hard. I found this out after I had picked the car up and was about a mile down the road. Turns out the ECF/ECM(one of those) coils got messed up during the plugchange. We had to take the vehicle back. All total we were out of our vehicle for 4 days, had to pay for extra parts that we had not planned on. The svc rep gave us a discount on the parts; but we still ended up having to pay extra While I expect this out of some local no name shop, I don't expect this out of the dealership, so that's why I'm a little bent about it. At any rate your employees were nice. More
by Jessie Flores
Employees Worked With
Dave, Brian Smith, Tammy Chadwick
November 09, 2020
OKC VW's Service Department provides outstanding customer service. They're always accommodating when I miss my appointment or I'm late. They're willing to reschedule me but more often they graciously work me service. They're always accommodating when I miss my appointment or I'm late. They're willing to reschedule me but more often they graciously work me in the same day as soon as I arrive. They're very good about keeping me updated on the status of my vehicle while I wait. The free beverages & comfortable wait areas make for an enjoyable experience. And the work chairs & desk area w/ multiple electric outlets in addition to the free Wi-Fi enable me to accomplish necessary tasks when I'd rather work instead of relaxing. More
by lisakstrohl
Employees Worked With
Technician John K. is polite, professional, & knowledgable--making him an excellent service provider., Brian Smith
November 03, 2020
Best experience! They know the cars inside and out. They are flat out good people. Looking for a car I highly recommend you stop by. New or used. The car was a surprise for my wife and they drove it to my h are flat out good people. Looking for a car I highly recommend you stop by. New or used. The car was a surprise for my wife and they drove it to my home 30 min away. They definitely go the extra mile. More
by Thomas C
Employees Worked With
Brad Waldman, Colton Thompson, Joey Threet
November 03, 2020
Staff was very nice. Worked quick to get my car checked in and diagnosed. Always leaves my car cleaner than when it arrived! Will be using them again. in and diagnosed. Always leaves my car cleaner than when it arrived! Will be using them again. More
by allie.domo
Employees Worked With
Brian Smith, Tammy Chadwick
November 03, 2020
Other then financing me for the wrong car it was a pretty great experience. Lol you guys were fast and friendly. Corrected the error very quickly. great experience. Lol you guys were fast and friendly. Corrected the error very quickly. More
by gqb21
Employees Worked With
Joey Threet, Jordan Noonan, Lewis Jones
November 02, 2020
Best staff! Appreciate the attention to my vehicle and my personal needs. Plus the repairs were done well. Thank you Brian and the rest of the OKC VW staff! personal needs. Plus the repairs were done well. Thank you Brian and the rest of the OKC VW staff! More
by claireywalsh
Employees Worked With
Brian Smith, Tammy Chadwick
November 02, 2020
Poor customer service. Tammy was extremely rude. Also failed to follow up on a claim. The service manager was also not helpful. The only person who was decent here was Brian. He was actually nice and res failed to follow up on a claim. The service manager was also not helpful. The only person who was decent here was Brian. He was actually nice and respectful. I will no longer be using OKC VW due to the poor customer service they provided. More
by kb
Employees Worked With
Brian Smith, Tammy Chadwick
November 02, 2020
staff is great.workmanship is good.The two star staff is great. workmanship is good. The two star overall rating and the one star rating for 'customer service' is for the management and owners f staff is great. workmanship is good. The two star overall rating and the one star rating for 'customer service' is for the management and owners for doing a poor job at business continuity planning. I was unable to contact anyone at the dealership in any of the ways they published on their website and their facebook page when the power was out due to an ice storm. As a result, we were unable to pick up my wife's car until Friday when the work was completed on the prior Tuesday. Power and communications outage due to weather, out of your control, that's not the issue, the issue is the lack of response when I attempted to communicate in the ways you specified as a work-around during the outage. If you tell people to contact you via the chat on the website, have more than a bot respond.. if you tell people to use facebook messenger, respond when they send you a message. It's not that hard, and not that you care as evidenced by the non-response to the previous communications, but I will never return to your dealership. I'll be purchasing my wife a new tiguan in the future, there is no way will it be from you. More
by therosenhamers
Employees Worked With
Brian Smith, Tammy Chadwick
