Ogden Lincoln

Worse customer service experience Signed and agreed on purchasing 2012 Lexus RX350 and deposited $1500 (credit card) with $25,000 balance. Went back to the dealership with remaining am Signed and agreed on purchasing 2012 Lexus RX350 and deposited $1500 (credit card) with $25,000 balance. Went back to the dealership with remaining amount and they increased the price of the vehicle by additional charges not mentioned/explained during initial agreement. However we still decided to pay the additional amount even though it was not on the contract but seller refused to sell the car and was very rude/dis-respectful and did not wanted to continue the transaction. we asked multiple times to complete the transaction with additional charges but he would not cooperate and forcefully refunded the $1500 back to the credit card.This was the worst customer service experience we have ever experienced and would not recommend anyone doing any business with them. More

Excellent Salesperson My husband and I have been buying new cars for over 41 years and Jerry was the best salesperson that we have encountered. I have always dreaded buying My husband and I have been buying new cars for over 41 years and Jerry was the best salesperson that we have encountered. I have always dreaded buying a new car because of the high pressure. That was not the case with Jerry. I will recommend him to family and friends. More

Outstanding Service and Fair Pricing!!! I had a great experience with purchasing a used reliable vehicle from this dealership. All I can say is Mike Iozzo is a great salesman. He is honest, I had a great experience with purchasing a used reliable vehicle from this dealership. All I can say is Mike Iozzo is a great salesman. He is honest, no gimmicks, and no hassles. I would definitely recommend them and will most definitely return again. Maria P. Chicago More

Mike Iozzo is the best! We have purchased many cars from Mike over the years and he has been the best at helping us find the right deal. He recently traveled with us to Joe R We have purchased many cars from Mike over the years and he has been the best at helping us find the right deal. He recently traveled with us to Joe Rizza in North Riverside and helped us find a brand new 2013 Ford C-Max. I was originally only looking at used. However the deal on the new car was a way better deal than any C-Max's they had on the lot! If Mike had not seen the car we probably would have never considered it being a used car family and all! It was a great experience at Ogden Lincoln was fantastic and they are always looking for the best deal for the customer and how the car will be most valuable to them! More

Best Buying Experience After searching online for the perfect used Mustang, we just so happened to find it at Ogden Lincoln. Jerry Mangan was our sales person and was super After searching online for the perfect used Mustang, we just so happened to find it at Ogden Lincoln. Jerry Mangan was our sales person and was super helpful with getting information regarding the car's history and very patient with our thorough inspection. The car was fairly priced as advertised and we were happy to be able to negotiate an even better deal. Jerry also took extra time to explain all the computerized functions the car has and helped with synching my phone to the MySynch feature. Also, Al in finance made the financing process a breeze and was very helpful in explaining our warranty options. All around, this was our best buying experience ever. Thank you so much!! More

Ted Korga is a great salesman. If you are looking for an honest salesman, then head to Ogden Lincoln in Westmont and see Ted Korga. We needed a used "quality" car for my mom, and he If you are looking for an honest salesman, then head to Ogden Lincoln in Westmont and see Ted Korga. We needed a used "quality" car for my mom, and he was patient, kind and efficient. No aggressive type sales approach. Made sure we bought a great car for a great price. Follow-up visit on car was excellent. More

Service Department I recently brought in my Navigator for service under the warranty. Because we had a miscommunication about what was covered, we were disappointed that I recently brought in my Navigator for service under the warranty. Because we had a miscommunication about what was covered, we were disappointed that the repairs would cost so much. But, John, the service manager was not about to let us leave unhappy. He honored what we believed the warranty covered and the repair work was outstanding. I cannot tell you how pleased we are with their customer service. This dealership truly cares about their customers. I would recommend buying from them. I have bought 4 cars from Ogden and I have yet to be unhappy with their vehicles. Well done!! More

If you are looking for a dealer who truly cares about the customer experience and the quality of their product, Ogden Lincoln will deliver. My wife and I have been looking for a quality used car that would customer experience and the quality of their product, Ogden Lincoln will deliver. My wife and I have been looking for a quality used car that would provide reliable transportation without breaking our budget. We found what we were looking for at Ogden Lincoln. Our salesperson Dale went above and beyond to answer questions, address our concerns and find us the perfect car. More

Ok I get that buying a used car is always a risk but it would be nice to have an honest dealership when you are a first time buyer and a women walking into the dealership by herself. I had seen this buick would be nice to have an honest dealership when you are a first time buyer and a women walking into the dealership by herself. I had seen this buick lacrosse online and it was everything I was looking for at the right price, I had verified with the salesman over the phone that this car infact was in great condition and had chrome wheels with no dents or imperfections, he told be that it did have chrome wheels and i could check the auto checker online. I had a long travel to the dealership and did not want to waste the trip if this car was not what it appered to be. When I got there I was informed "oops there is a small ding and few inperfections." then i took it for a test drive and when i thought i heard a noise the salesman started talking over me when i was trying to listen by saying "stop being paranoid, there is nothing wrong with this car." After returning to the dealership the salesman says, " I have never driven this car and do not know much about it." Ok so as a women i was not thinking about the chrome wheels because i was assured it had them so i was not paying attention until after the sale was completed that the tires had been switched out to alloy wheels, even though on the website it listed CHROME WHEELS in bold letters twice. The salesman tells me "to late, if you want a deal on chrome wheels i can look into that." I then asked how old is the tires and he tells me that they are the original tires that come with the car. So feeling like i had made a big mistake and did not play ball right with this dealership i proceed home feeling hopeless and dumb. After getting on the highway home i notice a slight shake and pull in the front of the car. Took it to goodyear and was told i was lucky I made it home on that tire because it is in sad shape and that the tires in the front where not even the same brand so there was no way these are the original tires. So I had to pay $300 for one tire if i wanted to drive safely. When calling back to the dealership I was told by the owner to go get the tire from goodyear and bring it to him at the dealership all the way in Chicago so he can take a look at it and he would decide from there what to do and as far the chrome wheels it was my fault for not picking that out before i signed the paperwork and that if i wanted a deal on new chrome wheels he can look into that but as of giving me chrome that it listed on the discription theres nothing he can do about that now and if i would have said something before i signed he just would not have sold me a car!!! Very rude and "WHAT!!!" I HAVE TO DRIVE THE BAD TIRE TO HIM SO HE CAN DECIDE WHAT HE WANTS TO DO ABOUT THE $300 I HAD TO PAY FOR A NEW ONE." oh and the car did not have much gas in it when he sold it to me nor was it cleaned inside and out, even though i told him 3 days prior that i would be up to finalize the sale, so he took it into the shop, washed the outside and filled up the antifreeze. Which was when i believe the tires were switched out. HMM.. you would think that washing the car would have been done before i got there and a full tank of gas would have been nice since I had a 2 1/2 hour drive home. The biggest slam is i still have a shake so i took it to tire tracks to have the tires balanced and rotated, at that point they show me that 3 of the wheels are bent from impact damage that was obviously done long before I ever bought the car and that this is a clear and cut case of the dealership screwing me by taking the good CHROME tires off and putting really bad tires on. Now the owner will not even take my phone call. Is this normal practice when they see a women by herslef walk into the dealership? If so, beware single ladies, you will get screwed!!! More

I bought a 2011 Lincoln MKX from Ogden Lincoln. I have to say this was by far the BEST used car buying experience I have ever had!! The sales person I worked with was Geoff Pebelske. He made the experience e say this was by far the BEST used car buying experience I have ever had!! The sales person I worked with was Geoff Pebelske. He made the experience extremely easy and pleasant! Being a female the whole car buying experience can be scary...He did not push or pressure me in any way. He was extremely knowledgeable about the car and was very informative. I told him the bottom price I was willing to pay and he came back 5 minutes later and said he could honor that price. It was not your typical used car experience where they bring back the big sales manager and he tries to strong arm you into making the purchase.There were a few spots on the car that I asked Geoff if they could buff out and without hesitation Geoff took care of it. He went above and beyond and had it professionally detailed for me inside and out. By the time it came back it looked brand new! I would recommend anyone I know to this dealership and to deal directly with Geoff! I LOVE my new Lincoln! It is truly a luxury vehicle and it drives like a dream!!! :) This is the first Lincoln I have ever owned and from this point on I can honestly say all of our future cars will be a Lincoln from Ogden Lincoln. They just earned a customer for life. More