Ogden Lincoln

Engine FIRE caused by service warranty work. 2018 Navigator. Service engine light on, diagnosis made on 7/24, first improper repair caused coolant hose burst, Navigator towed back to Dealer. Then, Navigator. Service engine light on, diagnosis made on 7/24, first improper repair caused coolant hose burst, Navigator towed back to Dealer. Then, during Dealer road test, after second repair, the engine caught on fire. Over a month without my Navigator. Finally, over two weeks after the FIRE, a call from their insurance company indicating they determined the vehicle to be a total loss. I was stuck, did not get a new vehicle from Lincoln or the Dealer. For the same make, model, color and miles I would have to spend more money myself after the settlement amount. Truly disheartened and very bad experience. Customer service throughout this very unfortunate experience was terrible. Understand accidents happen but the follow up and customer service made this service experience a nightmare. More

Excellent service, very professional. I was in for a warranty air bag issue, They identified several areas in my 2012 Lincoln that needed to be addressed or watched. warranty air bag issue, They identified several areas in my 2012 Lincoln that needed to be addressed or watched. More

Longtime customers of Ogden Lincoln Our family has been purchasing Lincolns from Ogden Lincoln in Westmont for generations. We have always been satisfied with their service, both with th Our family has been purchasing Lincolns from Ogden Lincoln in Westmont for generations. We have always been satisfied with their service, both with the dealership and service areas. More

Honest and nice folks, go beyond great service! Terrific service management, I left my phone in the UBER ride over to the dealership and they helped get it back for me before I even missed it! Terrific service management, I left my phone in the UBER ride over to the dealership and they helped get it back for me before I even missed it! More

Dealership picked up our car and offered to give us a car to use while the work was being done on our car!! Very Nice!! Kind and courteous staff! to use while the work was being done on our car!! Very Nice!! Kind and courteous staff! More

A great and friendly dealership!! I drove two hours and dealt with Salesman Ted K. He was not pushy and made you feel like your part of their extended car family. Matt the financing manager was also grea dealt with Salesman Ted K. He was not pushy and made you feel like your part of their extended car family. Matt the financing manager was also great and had everything ready. They really negotiated a real deal of a price for my family. I would recommend them to anyone. More

Effortless Was looking for a 15-17 Navigator L and Ogden Lincoln had exactly what we were looking for. We live 3 hours away and Matt and Jerry made the experienc Was looking for a 15-17 Navigator L and Ogden Lincoln had exactly what we were looking for. We live 3 hours away and Matt and Jerry made the experience effortless. Talked with Matt the manager over the phone to ask some questions, made a palimerary deal over the phone. We couldn’t get there to look at it for a week so the held the vehicle with a deposit. We got there the next weekend and were greeted right way by Jerry the salesman and the navigator was exactly as described minus a couple minor things we were picky about and Matt took few dollars off and the transaction was effortless. No back and forth blah blah this and that no hidden cost blah blah. Just cut and dry honest in and out pleasent experience. Out of state buyers should not be hesitant to buy from Ogden. Too bad more dealers aren’t this easy to deal with. Thanks again Matt and Jerry! More

Zero Customer service after sale Started well as we were looking for a 2018 mkc. Found one the wife liked at this dealer so we made the drive out to IL. We already had someone to buy Started well as we were looking for a 2018 mkc. Found one the wife liked at this dealer so we made the drive out to IL. We already had someone to buy our 2015 Lexus bit if we could get trade in worth the same price even if it was with the tax savings it just makes it easier. They were able to match and we found a nice ivory mkc the wife wanted. The sale process was ehhh the dealership is far from anything nice even if they are remodeling it needed it 20 yrs ago. We asked if a small ding could be popped out with dentless repair which it easily could be and the cracked drodri mirror be replaced. We were assured it would be and the ding would be looked into further with the owner. It seems the owner was on vacation for a week or 2 and there is no one there that is capable to run it or he must micro manage it either way, We were in a hurry to get downtown to meet with family for a event. So we were then shuttled to the finance area which is in another building down the road were we had to kill 45 minutes to finish the paperwork and had no restrooms and seems like this building is under construction or something as well no idea. Sure did not seem at all like a Black label dealer to me. It has has been 3 weeks now and I am not getting any email responses anymore. I got a email that the mirror would cost over 600$ to repair which is outrageous because it was just the glass I searched online and reached out to local dealers and the entire mirror assembly is $600 but the glass is 241$ after tax. So I filled them in on this info and still no word back let alone anything on the ding repair. I know that is going to go no where since they can't fix a mirror. They got a great deal on are trade in and made on this car but it seems once you leave the dealership they no longer care to assist or help. I would highly recommend going else we're to other Lincoln dealers in IL or adventure to Indiana where you will be taken care of better. They could not even find both keys took them almost 2 weeks to mail us the second set. More

MIKE TAO Excellent Customer Service!! TA 5 star rating for Mike Tao at Lincoln Ogden of Westmontfor your help in getting my Sirius XM radio up and running!! Yo Excellent Customer Service!! TA 5 star rating for Mike Tao at Lincoln Ogden of Westmontfor your help in getting my Sirius XM radio up and running!! Your awesome! Thank You! More

Consistently awful service department, worse accountability It's a shame because I really like my car. With any decent level of service, I'd probably buy another one. But the service department here is beyond t It's a shame because I really like my car. With any decent level of service, I'd probably buy another one. But the service department here is beyond terrible. They can't even get a basic oil change right. (Was there for 2-1/2 hours with a scheduled appointment! No explanation.) I've taken my new vehicle in for basic fixes, and had to go back every time. I've tried letting them know of my frustrations, they did not care at all. This is an old school kind of dealership. They just want to move units and don't care at all about their customer. Not sure I've ever had an experience like this where I've loved the car and hate the dealership so much. Every visit back has been a terrible experience. Will never go back. More