Ocean Subaru of Fullerton

The repairs I requested were not recorded properly on the work order. I've never had this happen before, and trusted the work order had what I stated needed to be repaired. I received a call saying my car wa work order. I've never had this happen before, and trusted the work order had what I stated needed to be repaired. I received a call saying my car was ready with only an oil change and tire rotation--not the road trip check or wiper sensor light included in my initial verbal request. I told Trey that I'm sure more needed to be done, and he said that filters and other stuff were recommended. I said please do it--we are going on a road trip and need it to be working properly. Afterwards, I repeatedly tried to speak to any human in the service dept., but to no avail. No one would return my calls. I was very disappointed, as Kassim usually takes care of me splendidly by always communicating with me. Trey did not, and would not return my calls. His customer service was lacking. I will be sure, moving forward, to make sure only Kassim helps me even if I have to wait half an hour for his help. He is worth it. More

Had my car for little over 6 hours and wasn't able to complete software update. Besides oil change complete software update. Besides oil change More

Service advisor KC Adoure was great. He went out of his way to find the best deals to cover the needed repairs. He explained everything carefully and completely. He went out of his way to find the best deals to cover the needed repairs. He explained everything carefully and completely. More

Customer service was great. Efficient and service was done ahead of schedule. Good communication and timely. Efficient and service was done ahead of schedule. Good communication and timely. More

Customer service great Very helpful and honest about time of completion and kept me updated. of completion and kept me updated. More

Really a great experience at this dealership. Period my service appointment was efficient and the technician explained everything thoroughly and carefully reviewing every detail with me. They wer Period my service appointment was efficient and the technician explained everything thoroughly and carefully reviewing every detail with me. They were honest and I received a great service. Looking forward to coming back in the future. More

Very helpful and went above and beyond to meet my car’s needs. Explained everything in detail prior to service and kept me updated as I waited. needs. Explained everything in detail prior to service and kept me updated as I waited. More

I am extremely unhappy about having to pay approximately $808 to replace the DCM and fuse with which I had nothing to do and which was there from the beginning of the time I purchased the car. I feel that y $808 to replace the DCM and fuse with which I had nothing to do and which was there from the beginning of the time I purchased the car. I feel that you and corporate should have replaced The battery draining Misprogrammed DCM at no cost to me. More

Customer service great job answering all questions. Detailed receipt and honest about time to deliver. Now salesman were honest and willing to work with us giving us a customer loyalty discount. Salesm Detailed receipt and honest about time to deliver. Now salesman were honest and willing to work with us giving us a customer loyalty discount. Salesman very informative. Thank you I love my new car and may the next customer get a great deal on our trade in. Thank you and many blessings for the new year! The Estabrook’s More

Been going for service there since it was Renick. Now have my 5th Subaru in 20 years. Now have my 5th Subaru in 20 years. More