Ocean Mazda - Service Center

Rough start I understand Saturday’s are busy. This was my 2nd time on for service. One of the guys was not paying enough attention to who was where in line and wa I understand Saturday’s are busy. This was my 2nd time on for service. One of the guys was not paying enough attention to who was where in line and was next. Eric and Mimi were awesome! I was very disappointed y Adrain telling me a customer was skipped when as i say for 40 mins that was incorrect. He was taking people that walked up to him and told stories. More

Recall Battery Excellent service at Doral Ocean Mazda. Excellent service center manager, he went Super Above and Super Beyond. My respect to your team Thank Excellent service at Doral Ocean Mazda. Excellent service center manager, he went Super Above and Super Beyond. My respect to your team Thank you so much Aris Sanchez More

Service The only reason I didn’t give it a 5 stars is because of the long wait! I understand you had a recall and many customers showed up to have that checke The only reason I didn’t give it a 5 stars is because of the long wait! I understand you had a recall and many customers showed up to have that checked but I had to wait approximately 4 plus hours for a regular basic service . Rotating the tires and an oil change should not take that long! Again I understand I went on a Saturday morning and it was very busy! I do have to mentioned the personnel were very courteous and friendly. And apologized profusely for the wait! And always checking to see if the client was ok. 👍🏼 Thank you! More

Great customer service. Took a bit longer than expected, but the guy was super nice, I think they were as quick as they could. I don't remember the name of the representative Took a bit longer than expected, but the guy was super nice, I think they were as quick as they could. I don't remember the name of the representative that assisted me, but it was a male. More

Great service Service and waiting time was awesome. Service advisor explained every detail very well and detailed. Waiting lounge atmosphere was excellent..I have b Service and waiting time was awesome. Service advisor explained every detail very well and detailed. Waiting lounge atmosphere was excellent..I have been servicing my CX-5 for the past 6 years and always a 5 atar More

Recall The service advisor was great, the cashier pleasant, but the car intake team was horrible. They took in 4 cars that were behind me, before they got to The service advisor was great, the cashier pleasant, but the car intake team was horrible. They took in 4 cars that were behind me, before they got to my car. I suggest you get a numbering system to keep everyone in line. Several other customers were complaining about the same More

CX5 not locking automatically Issue was addressed properly although not always automatic locking is disappointing. Getting a loaner was also good service. However, I called one day Issue was addressed properly although not always automatic locking is disappointing. Getting a loaner was also good service. However, I called one day ahead for picking up my car and bringing back loaner. Still, has to wait 45 min. for the paperwork was ready and another 10 before my car was found and delivered. Should have taken not more than 5-10 min max: disappointed More

Oil Change The service was great. Andy was very helpful and explained the complete service. We've had other cars at the dealer and always kept us informed. I alw The service was great. Andy was very helpful and explained the complete service. We've had other cars at the dealer and always kept us informed. I always come and ask for Andy. More

Great quick profesional servic I think the title says it all, it was quick , profesional and friendly. This is my second CX-5 I lease from Ocean Mazda and it always has been like th I think the title says it all, it was quick , profesional and friendly. This is my second CX-5 I lease from Ocean Mazda and it always has been like this, both the sales department and the service department. More

Excellent They help me to get my car only one question to make if my car coming with of navigation I need to know about this problem They help me to get my car only one question to make if my car coming with of navigation I need to know about this problem More