Ocean Mazda - Service Center

Service visit overview Service Center undergoing renovation. Signage not clear enough. Service was good. I was not sure of where to park when I arrived. Service advisors not Service Center undergoing renovation. Signage not clear enough. Service was good. I was not sure of where to park when I arrived. Service advisors not immediately visibles upon my arrival. More

Very helpful Pleasure having to deal w ocean Mazda every time. They sent me coupon and did my oil change and recall with them , they assisted accommodating me for Pleasure having to deal w ocean Mazda every time. They sent me coupon and did my oil change and recall with them , they assisted accommodating me for a specific day appt I needed , followed up and let me know how everything was going with the vehicle and they lend me a vehicle as well. I had issue to pick up but they assisted me w specific instructions and accommodations , as mentioned it was a pleasure dealing with them - it makes it that much easier to return for service at the dealer. Angel, Janette, and Brian all were very helpful and understanding of my situation . I will highly recommend ocean Mazda More

Prompt and informative My service advisor was Joey Tejeda, very young, new to the Mazda family but extremely knowledgeable and customer service oriented. He was able to exp My service advisor was Joey Tejeda, very young, new to the Mazda family but extremely knowledgeable and customer service oriented. He was able to explain with details service needed for my vehicle besides the oil change (reason for my visit). I appreciate him updating me on the process while in the waiting area. I will definitely schedule my future appointments with him for the service needed for my car. Thank you. More

Total Recall I took my 2019 cx5 in for a recall and an oil change. They were quick and courteous about all the work. It was all quite painless to arrange over the I took my 2019 cx5 in for a recall and an oil change. They were quick and courteous about all the work. It was all quite painless to arrange over the phone with the service advisor/manager and she was far more charming than using the website. Angel was straightforward with what to expect, and the lounge was comfortable enough to wait it out there. More

Overall - pretty decent. Although I come from Acura, and have always had an exceptional experience there, Mazda was pretty great. Of course, I would have loved a free coffee ( Although I come from Acura, and have always had an exceptional experience there, Mazda was pretty great. Of course, I would have loved a free coffee (unsure if machine worked because there were no cups), but $1 coffee from a person who made it right there was cool - as well as being able to get a pastry. The lady at the coffee spot gave my daughter a free croqueta, so that was also nice. I was also hoping for a little vacuuming to have been done inside my car but maybe other people don’t like that and think it’s too intrusive. Ahh well. Timing was a little over what I would like, when I was quoted an hour to an hour and a half and it took 2 hours and a half. Service people I dealt with were great - very positive and communicated things well. Unfortunately I don’t recall their names. More

Great attention I stopped by the service department the morning after leasing my vehicle to ask some questions. The manager Mr. Morales answered every question i had I stopped by the service department the morning after leasing my vehicle to ask some questions. The manager Mr. Morales answered every question i had about my beautiful cx5. Ocean Mazda has a customer for life. Keep up your amazing attention to customers. More

Joey was the best . He had great sense of urgency and kept me updated throughout. I kept saying you’re the best because he sincerely was. I work in a similar line of wo . He had great sense of urgency and kept me updated throughout. I kept saying you’re the best because he sincerely was. I work in a similar line of work and I was impressed More

Amazing service My service advisor Joey Tejeda was very polite, professional and honest. He was efficient and had me taken care of in a timely manner. Joey was kind e My service advisor Joey Tejeda was very polite, professional and honest. He was efficient and had me taken care of in a timely manner. Joey was kind enough to explain the issues needed to be addressed and to make sure that i had everything i needed, including a complimentary ride home, and back to Mazda once they were finished. More

Excellent Customer service My service advisor Angel Pelaez was very professional and knowledgeable, explaining me step by step the service and the issue with my car. Angel keep My service advisor Angel Pelaez was very professional and knowledgeable, explaining me step by step the service and the issue with my car. Angel keep updating me throughout the service with any information and the progress with my car. Angel was kind enough to provide a complementary ride to my office. More

Oil Change Everything went perfect until the moment that I paid for the service and if wasn't for my advisor i would have stayed 1 more hour there.. I paid for s Everything went perfect until the moment that I paid for the service and if wasn't for my advisor i would have stayed 1 more hour there.. I paid for service once they told me it was ready, for my surprise they told me they did not have the keys yet since the car was being wash (i did not had a problem with it). I waited and could have been waiting more if it wasn't for the advisor, which noticed that I was still there waiting.. Quote: "Everything ok? they have not given you the keys yet?" then he asked the ladies there for my key and it was handed to him right away like the keys been there sometime on the board. There should be a system implemented that they know which keys should be handed to the customers once they paid and are waiting to get out of there. Besides that everything else was great~ More