Ocean Mazda - Service Center

REcall the service was fast and with quality. During my wait I can keep working at the waiting room. The personal was very kind with the costumers the service was fast and with quality. During my wait I can keep working at the waiting room. The personal was very kind with the costumers More

Recall and repair 2013 cx9 I am always apprehensive about bringing my car in for service and repairs because, well, I'm a 50 something lady who knows (next to) nothing about car I am always apprehensive about bringing my car in for service and repairs because, well, I'm a 50 something lady who knows (next to) nothing about cars and I'm always worried I'm going to get ripped off. I was immediately welcomed to the service center by everyone I met and had a wonderful service experience with Andy Wehmeyer. He explained everything that was going to be done for the recalls, and gave me proper estimates for what repairs needed to be done. My car drives like its new again :) I'm a die hard Mazda fan, (this is my 5th one! ) and I put 250,000 miles on my old 2003 Tribute, which I bought new. With good maintenance, I hope I'll get close to that with the CX9. I'm grateful to have found a team that I can trust. More

Visit to check on starting vehicle I visited the service to check on a problem in starting my vehicle. The service was very good. Andy Wehmeyer did an excellent job. I was satisfied wit I visited the service to check on a problem in starting my vehicle. The service was very good. Andy Wehmeyer did an excellent job. I was satisfied with the service. More

Dishonest I went in for a minor service, Bluetooth malfunction, and driver headlight out. I was told parts had to send out for a bulb. I waited 4 hours for I went in for a minor service, Bluetooth malfunction, and driver headlight out. I was told parts had to send out for a bulb. I waited 4 hours for service. I was told to fix the light it would cost $950 to change the bulb. Naturally, I said What? I was told the bulb didn’t work and I would need to come another day. Having waited that long, I did not want to come another day. I was told I could have a knock off put in next door at a car assessors business. I said fine. After I waited another 2 or so hours for two head light bulbs, I get in my 10 year old car and noticed my stereo system did not sound the same, but I figured I needed to adjust. On the way home I stopped and tried every configuration. All I could hear is a tinny dashboard speaker. I claim the Bose speaker was exchanged for a cheaper one. Can’t stand the sound. I know the sound of the beautiful Bose system. I drove back and confronted both Andy and Oscar, who both doubled talked. Meanwhile I had to go back the next morning to have the dimmer headlight aligned and complain about the speaker. When I left Oscar and stopped on the road, I couldn’t find the key. It was placed outside with the wiper. Could have flown off on highway, besides the time looking for it. Such a bad experience. I really felt xxxxed with. I probably should check if I have the tires I can in with. BTW, now my fog lights are yellow. Told they always were.?. Also, As I left Mazda the first time, I asked about the Bluetooth malfunction, Andy had forgotten. It was fixed in less than 5 minutes by a technician.. More

10000 miles Service Hello, I had my car serviced for the 10000 and everything went smooth and fast, it took one hour or so and the car was done. Thanks Andy Hello, I had my car serviced for the 10000 and everything went smooth and fast, it took one hour or so and the car was done. Thanks Andy More

Joey Tejeda, young and recently appointed service advisor. Easy to reach service department. Answered courteously. Joey assisted me very pleasantly. He explained the service sheet and answered all my question Easy to reach service department. Answered courteously. Joey assisted me very pleasantly. He explained the service sheet and answered all my questions in a very professional way. More

Unprofessional cashiers The service advisor was friendly; however, the cashiers didn't seem to concerned with assisting the customer. They were more involved with social medi The service advisor was friendly; however, the cashiers didn't seem to concerned with assisting the customer. They were more involved with social media on their cell phones. You might want to consider implementing a no cell phone use policy. Very unprofessional. More

Excellent customer service! The team at Ocean Mazda was very professional, courteous, honest, and communicated everything I should expect including timing of the service, which w The team at Ocean Mazda was very professional, courteous, honest, and communicated everything I should expect including timing of the service, which was very prompt. The team at Ocean Mazda went above and beyond to provide me with an excellent customer experience and that is so rare but ouch appreciated. Thank you Ocean Mazda. More

Great service The service was great, the wait was a bit long for having made an appointment and usually they have a loaner vehicle available so I can run some erran The service was great, the wait was a bit long for having made an appointment and usually they have a loaner vehicle available so I can run some errands while they’re getting my car serviced but besides that it was good. The wait area was clean and so was the restroom. Price was a bit high just for maintenance though More

Recall service I had a very nice experience, I took my car for a recall, Angel pelaez was very helpful, and very professional and helped me alot.my car was ready in I had a very nice experience, I took my car for a recall, Angel pelaez was very helpful, and very professional and helped me alot.my car was ready in 2 hours and everything went well.thank you. Miguel Cabrera More