Ocean Mazda - Service Center

Friendly and knowledgeable The representative who took care of my case was courteous, knowledgeable and understood my needs. He provided information that I was not aware of whic The representative who took care of my case was courteous, knowledgeable and understood my needs. He provided information that I was not aware of which was very helpful. More

Amazing experience! My Service Rep was very professional and very attentive to all my needs thank you Mr. Pelaez. I will definitely be returning to Ocean Mazda My Service Rep was very professional and very attentive to all my needs thank you Mr. Pelaez. I will definitely be returning to Ocean Mazda More

If it wasn't because I'm leasing, I'd never go back Service is usually very quick so I made an Appointment on my birthday to get it serviced. I had brunch plans so I was expecting to be in and out as us Service is usually very quick so I made an Appointment on my birthday to get it serviced. I had brunch plans so I was expecting to be in and out as usual. Upon my arrival I was told to wait in line like everyone else so I guess it made no difference that I had made an appointment. Was told it would only take 5-10 min ended up being 45 min before someone attended me. When I went to go pick up the car, Service was closed so I went to reception where they should have left my keys, come to find out they hadn't. It was Saturday so sunday they were closed and Monday I had to work early. The manager there told me that they should have informed me that Service closes at 3pm which they didn't I have a voicemail to prove it. When I finally received the bill It was almost double then what I had expected to pay and they said that they had to replace a filter to which they had not asked for PERMISSION to change which is illegal in the FL state. Upon further review of the bill they had run diagnostic and said that they hadn't replaced another filter that was needed. Why just change one filter instead of both if you were already doing things without permission. Truly terrible service, If it wasn't because I'm leasing the car I would never go back. More

My experience at Mazda I have been with Mazda for a while, and I'm very pleased. It's my third Mazda and the improvement it's enormous. I always go to the same dealer Ocean I have been with Mazda for a while, and I'm very pleased. It's my third Mazda and the improvement it's enormous. I always go to the same dealer Ocean Mazda for purchases and maintenance and their service has been from good to super. Very Happy as always. More

Great experience Joey tejada was very knowledgeable, friendly, and honest and provided excellent customer service. Answered and explained all of my questions. He organ Joey tejada was very knowledgeable, friendly, and honest and provided excellent customer service. Answered and explained all of my questions. He organized the appointment well so I there was minimal waiting time. More

Extraordinary! Incomparable service ! Well done ! I FELT ROYAL ! Thank you ocean Mazda ! My car and my self were very well taken care of and just when I thought serv Incomparable service ! Well done ! I FELT ROYAL ! Thank you ocean Mazda ! My car and my self were very well taken care of and just when I thought service could not get possibly better, I was sent a video of my car about its services and needs ! Joey working in Doral Ocean Mazda is the best of the best ! Super efficient! Ask for Joey Tejeda More

Problem solved My new car was experiencing a tire imbalance indicator light going on then off repeatedly. Without an appointment the service rep immediately took my My new car was experiencing a tire imbalance indicator light going on then off repeatedly. Without an appointment the service rep immediately took my car into the service and 15 minutes later problem solved. Fast courteous service. I regret that I did not get the name of the individual who assisted me. More

great visit helpful, easy to work with, clearly understood my issue, able to resolve in a short space of time. i would return and also get a new car helpful, easy to work with, clearly understood my issue, able to resolve in a short space of time. i would return and also get a new car More

Excellant and quick service Showed up to Ocean Mazda service with an issue regarding a defective driver's side seat on my newly purchased Mazda3 and they repaired it in a timely Showed up to Ocean Mazda service with an issue regarding a defective driver's side seat on my newly purchased Mazda3 and they repaired it in a timely and professional manner. More

Great service and very professional team The team of employees involved in servicing my Mazda 6 were professional and did an exceptional job. I had a coupon for their oil and oil filter chang The team of employees involved in servicing my Mazda 6 were professional and did an exceptional job. I had a coupon for their oil and oil filter change which they honoured and checked out for any other issues. They found a nail in one of my tires and asked before repairing it. I will continuing using them based on how well they performed taking care of my car. . More