Ocean Mazda - Service Center

This dealer is a con artist. My husband has been taking his car here consistently, and now his car is completely dead. An independent mechanic confirmed that much of the work the My husband has been taking his car here consistently, and now his car is completely dead. An independent mechanic confirmed that much of the work the dealer was charging us for was never performed despite work orders having been issued and despite the fact that we paid for the work. The dealer also failed to alert us to critical issues with the car despite having performed their inspections. More

Joey is the best! ! Thank you for your attentiveness and experience in your field. See you in West Kendall hopefully soon. ! Thank you for your attentiveness and experience in your field. See you in West Kendall hopefully soon. More

Brian Morales was an excellent service manager. The service advisor that I had was unavailable and he stepped right in to make sure my service visit ran smoothly. I took my Mazda 6 there for rout The service advisor that I had was unavailable and he stepped right in to make sure my service visit ran smoothly. I took my Mazda 6 there for routine service and he made sure everything was taken care of in a timely and professional manner. I would definitely return to Ocean Mazda based on my experience with Brian Morales. More

Alex has worked on my car for the past 17 years and is a great asset to the Ocean Mazda Service Department. He is extremely knowledgeable and and very trustworthy. I hope he continues to service my vehicle great asset to the Ocean Mazda Service Department. He is extremely knowledgeable and and very trustworthy. I hope he continues to service my vehicle for many years to come. More

Service at Ocean Mazda has improved tremendously. The service manager Brian Morales came out and greeted me and check to see if everything was good. Angel Pelaez attended me quickly and call me when the service manager Brian Morales came out and greeted me and check to see if everything was good. Angel Pelaez attended me quickly and call me when the car was ready. More

Too much waiting.. I had a 1:00 p.m. appointment with a service advisor. He told me on the phone that when I showed up I needed to ask for him. Once I showed up a very I had a 1:00 p.m. appointment with a service advisor. He told me on the phone that when I showed up I needed to ask for him. Once I showed up a very young guy tended to me and told me I had 3 cars in front of me. I told him who I was there to see. He advised me the person was busy. He asked that I leave my keys in the ignition and I would be the third in line. I did just that. I went to sit in the waiting area. One hour later, the guy was looking for me to tell me I was next in line. What do you mean next in line? Yeah, now you can see the service advisor. What for I thought? They already knew what I was there for. They never took my car inside. Once I spoke to the advisor (not the advisor who told me to see him, I never saw him) he processed the car and then I had to begin waiting all over again for another hour or so. Very bad communication. Very bad customer service. More

Andy is the best advisor. Will continue going there because of him. He takes care of your issue right away and has the car ready when promised. because of him. He takes care of your issue right away and has the car ready when promised. More